As a tenant in Ontario, you have important legal rights that are protected by the Residential Tenancies Act, 2006 (RTA). If your landlord is not meeting their obligations, you can take action to ensure your home is safe, well-maintained, and fairly managed. This guide explains how Ontario tenants can report non-compliant landlords, which forms to use, and how to escalate unresolved issues to the appropriate authorities.

What Is a Non-Compliant Landlord?

A non-compliant landlord fails to follow the rules and responsibilities set out under the Residential Tenancies Act, 2006. This can include:

• Not completing necessary repairs or maintenance
• Ignoring health and safety concerns (such as pests or unsafe living conditions)
• Entering your unit without proper notice
• Increasing rent above the legal limit
• Not returning deposits when required
• Attempting to evict without legal cause or proper notice

If you are experiencing any of these issues, you are not alone. Many tenants in Ontario face similar challenges. It is important to know that help is available, and there is a clear process to address these problems.

Who Handles Tenant and Landlord Complaints in Ontario?

The official tribunal for tenancy issues in Ontario is the Landlord and Tenant Board (LTB). The LTB is responsible for resolving disputes regarding rent, maintenance, evictions, and other matters covered by the RTA.

Before filing a formal complaint, try to communicate your concerns to your landlord in writing. If they do not respond or resolve the issue within a reasonable time, you can pursue other actions through the LTB.

Filing Complaints and Applications: Step-by-Step for Tenants

The most common way to report a non-compliant landlord in Ontario is by submitting an application to the LTB. The application you use depends on the issue you are facing. Here are some key forms, when to use them, and official links:

1. Tenant Application About Maintenance (Form T6)

• When to use: If your landlord has not completed necessary repairs or maintenance, or is ignoring health and safety standards.
• Example: Your apartment has mold and the landlord will not fix it despite written requests.
• Official form: Tenant Application About Maintenance (T6)

2. Tenant Application About a Serious Violation of Tenant Rights (Form T2)

• When to use: For issues such as illegal entry, harassment, interference with vital services (e.g., heat, water), or privacy violations.
• Example: Your landlord entered your home without giving any notice.
• Official form: Tenant Application About Tenant Rights (T2)

3. Tenant Application for Rent Rebate (Form T1)

• When to use: If your landlord has collected more rent than allowed or charged illegal fees.
• Example: Your landlord increased your rent above the legal limit without formal notice.
• Official form: Tenant Application for a Rent Rebate (T1)

How to Submit Your Application

After completing the appropriate form, you can submit it to the Landlord and Tenant Board in person, by mail, or online through their e-File system. There is a filing fee, but if you have low income, you may request a fee waiver using the Request for Fee Waiver (SJTO 17) form.

Supporting Evidence

Gather and include as much evidence as possible. Helpful items include:

• Photos or videos of the problem
• Copies of communication with your landlord (emails, messages, letters)
• Witness statements from neighbours or others
• Receipts for repairs or expenses related to the issue

Presenting strong evidence can significantly improve your application’s chance of success.

What Happens After You File?

Once your application is submitted, the LTB will schedule a hearing where both you and your landlord can present your side. The tribunal may order your landlord to make repairs, return money, or take other corrective actions.

Most tenants find it helpful to prepare in advance for the hearing, organize documentation, and, if possible, seek advice from a tenant support service.

Common Issues Tenants Might Report

You may want to report your landlord if you experience:

• Maintenance issues and unresponsive landlords
• Unsafe or unhealthy living conditions (such as pests, leaks, or poor ventilation)
• Excessive or retaliatory rent increases
• Unauthorized entry to your unit

For more on frequent challenges and practical solutions, see Common Issues Tenants Face and How to Resolve Them. If health or safety is a concern, you’ll find additional advice in Health and Safety Issues Every Tenant Should Know When Renting.

To better understand your rights and your landlord's obligations, visit Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Looking for a better rental experience? Explore Houseme for nationwide rental listings and discover a wide range of quality, vetted rental homes.

For more details on your rights, visit Tenant Rights in Ontario.

Frequently Asked Questions

1. Can I report my landlord anonymously?
   Typically, applications to the Landlord and Tenant Board are not anonymous. Your landlord will be notified as part of the legal process.
2. What if my landlord tries to evict me for filing a complaint?
   It is illegal for your landlord to evict you in retaliation for reporting issues. The LTB can stop unlawful evictions and protect your rights.
3. Do I have to pay rent if my unit needs repairs?
   Yes, continue paying rent. You can apply for a rent reduction or rebate through the LTB, but not paying rent can put you at risk of eviction.
4. How long does it take for the LTB to process my complaint?
   Processing times vary by case and location, but you will usually receive a hearing date within 1-2 months.
5. What evidence should I include with my application?
   Include photos, written communication with your landlord, receipts for expenses, and witness statements if available.

Conclusion: Key Takeaways

• Ontario tenants have a clear, legal pathway to report non-compliant landlords through the Landlord and Tenant Board.
• Use specific LTB forms (like T6, T2, or T1) and provide thorough supporting evidence.
• Know your rights under the Residential Tenancies Act, 2006 and seek help from tenant resources if needed.

Reporting issues protects not only your own tenancy but helps uphold fair and safe housing standards across Ontario.

Need Help? Resources for Tenants

• Landlord and Tenant Board (LTB) – Main tribunal for all Ontario tenant-landlord disputes
• Residential Tenancies Act, 2006 – The full legislation outlining your rights
• Ontario Government – Renting in Ontario: Your Rights
• Tenant hotlines and local legal aid services can provide free or low-cost advice
• City bylaw office or public health unit for urgent health and safety complaints

---

1. Residential Tenancies Act, 2006, S.O. 2006, c. 17 — Full legislation text.
2. Landlord and Tenant Board (LTB) – Official Tribunal Website.

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy