Many tenants in Ontario find themselves dealing with unresolved repairs or poor maintenance in their rental homes. If your landlord fails to address issues like broken heating, leaky plumbing, or unsafe conditions, Ontario’s tenancy laws offer protections and steps tenants can take. It’s essential to understand not only your right to a well-maintained home, but also how to take effective action if maintenance neglect becomes a problem.

Understanding Your Right to Proper Maintenance

Under Ontario’s Residential Tenancies Act, 2006, landlords are legally required to keep rental units in a good state of repair and comply with health, safety, housing, and maintenance standards. This applies even if a tenant knew about problems before signing the lease.

• Heating, plumbing, and electrical systems must work and be safe
• Doors, windows, roofs, and stairs must be kept in good repair
• Mold, pests, and hazardous conditions must be addressed promptly

For a deeper look into tenant health and safety, see Health and Safety Issues Every Tenant Should Know When Renting.

Common Maintenance Issues Tenants Face

Common examples of maintenance neglect include:

• No heat or air conditioning during extreme weather
• Leaks, broken plumbing, or persistent mold
• Pest infestations
• Faulty locks and security concerns
• Broken appliances included in the lease

Ontario tenants experiencing these problems should document all maintenance issues and report them in writing to the landlord first.

Enforcement Actions: What Can a Tenant Do?

If your landlord does not act after you report a problem, you have the right to take action. Here are the main steps:

• Send a written maintenance request (email or letter) and save a copy
• Allow a reasonable time for the landlord to respond, except in emergencies
• If the problem isn’t fixed, you can file an official application with the Landlord and Tenant Board (LTB)

The Landlord and Tenant Board (LTB) of Ontario is the official provincial tribunal that handles disputes between tenants and landlords.[1]

LTB Form: T6 – Tenant Application About Maintenance

Form Name: Tenant Application About Maintenance (T6)
Official Form Link: T6 Application About Maintenance

When and how is T6 used?

• If your landlord fails to fix maintenance or health and safety problems after being notified, you can apply to the LTB with Form T6.
• The form lets you claim remedies such as rent abatements, repair orders, or compensation for costs you paid out-of-pocket.
• Example: If you reported a leaking roof and the landlord did not fix it, you can file a T6 for an LTB hearing and request compensation or a repair order.

Other Maintenance-Related Forms

• Work Order Request (through local by-law office): If urgent problems affect health or safety and your landlord will not act, contact your municipality to request a property standards inspection.

What Happens After Filing a T6 Application?

The LTB will schedule a hearing where both you and your landlord can present evidence. Possible outcomes include:

• Order for the landlord to complete repairs by a deadline
• Rent reduction for the period the unit was unlivable or not maintained
• Order the landlord to pay you for expenses or damages caused by neglect

For situations involving pests (like cockroaches or bedbugs), see Dealing with Pests in Your Rental: Tenant Rights and Effective Solutions.

Emergency and Routine Repairs

Emergency repairs (like loss of heat in winter or electrical failures) must be attended to by landlords immediately. For a detailed explanation on urgent repair procedures, visit Emergency Situations and Repairs: Tenant Rights and Responsibilities.

Routine (non-urgent) repairs follow the standard written request process. See definitions and responsibilities in Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

Legal Protections and Retaliation

Your landlord cannot evict or threaten you for exercising your right to request repairs or file with the LTB. This is protected under Ontario’s Residential Tenancies Act, 2006. If you face retaliation, mention it in your T6 application.

Learn more about your general rights and landlord obligations at Tenant Rights in Ontario. For practical guidance on your next rental, Find rental homes across Canada on Houseme.

FAQ: Tenant Maintenance and Enforcement in Ontario

1. What should I do if my landlord ignores repair requests?
   Start by writing a detailed request and give your landlord a reasonable time to respond. If there’s no action, you may file a T6 application with the Landlord and Tenant Board and consider contacting your city’s by-law office for urgent violations.
2. Can I withhold rent if repairs aren’t done?
   No, do not withhold rent. Instead, follow the formal complaint process. The LTB can order a rent reduction if your claim is successful.
3. Are there costs to file a T6 application?
   The fee is $53 if filed online or $58 if filed by mail (as of 2024)—but in some cases, you can request a fee waiver. See the official instructions for details.
4. Does my landlord have to repair appliances?
   If appliances were included in your lease, your landlord must keep them in working condition.
5. Who enforces rental maintenance laws in Ontario?
   The Landlord and Tenant Board handles tenant–landlord disputes and maintenance neglect cases.

Key Takeaways for Ontario Tenants

• Landlords are obligated by law to provide a safe, well-maintained rental home.
• Document all maintenance issues and keep records of communications.
• If your landlord neglects repairs, you can file a T6 application with the LTB.
• Don’t withhold rent—instead, use Ontario’s formal enforcement process.

Being informed is your best protection. Quick action helps keep your rental safe and your rights respected.

Need Help? Resources for Tenants

• Landlord and Tenant Board (LTB) – Start applications, review forms, and call 1-888-332-3234 for support
• Municipal By-Law Office – Search your city’s services online for property standards complaints
• Ontario Ministry of Municipal Affairs and Housing: Official tenant rights resource
• Community Legal Clinics Ontario: Find your local legal clinic
• Review your rights at Tenant Rights in Ontario

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1. Landlord and Tenant Board (LTB) of Ontario: https://tribunalsontario.ca/ltb/
2. Residential Tenancies Act, 2006, Government of Ontario: https://www.ontario.ca/laws/statute/06r17
3. T6 Application About Maintenance — LTB: Official T6 Application
4. Ontario Ministry of Municipal Affairs and Housing: https://www.ontario.ca/page/renting-ontario-your-rights

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