Handling Repairs in Ontario: Tenant and Landlord Responsibilities

Maintenance & Repairs Ontario 3 min read · published March 09, 2026 Flag of Ontario

If you're a tenant in Ontario, understanding who is responsible for repairs in your rental unit is crucial. Both landlords and tenants have specific responsibilities under the Residential Tenancies Act. Knowing these can help maintain a comfortable and legally compliant living environment.

Landlord Responsibilities for Repairs

In Ontario, landlords are typically responsible for maintaining the rental unit in a good state of repair. This means ensuring the property is fit for habitation and meets health, safety, housing, and maintenance standards. Common landlord responsibilities include:

  • Repairing structural issues, such as leaks or roof damage
  • Ensuring heating systems are functional
  • Fixing plumbing issues
  • Maintaining common areas and exterior maintenance
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Tenant Responsibilities for Repairs

Tenants also play a role in maintaining the property. Their responsibilities are typically limited to keeping the rental unit clean and to avoid causing damage beyond normal wear and tear. Specifically, tenants should:

  • Promptly report any issues to the landlord
  • Dispose of garbage properly
  • Use electrical, plumbing, and other facilities safely

When Repairs Are Not Made

Sometimes, landlords may fail to address necessary repairs promptly. In such cases, tenants have several options:

Keep a dated log of every repair request and all communications (emails, texts, voicemails) and take timestamped photos. This documentation will support any claim or application to the Landlord and Tenant Board if repairs remain unfinished.
  • Document the Issue: Keep records of communication with the landlord and take photos of the problem
  • File a Complaint: If issues persist, you can contact the Landlord and Tenant Board (LTB) which administers the Residential Tenancies Act in Ontario, to file an application for repairs
  • Reach out to Municipal Authorities: Contact local bylaw enforcement if the repair issue violates health or safety standards

For more detailed guidance on routine maintenance issues, refer to Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

Emergency Situations and Urgent Repairs

In urgent situations, such as lack of heating during winter or severe plumbing leaks, tenants should take immediate action. These cases might allow the tenant to arrange for necessary repairs and deduct the cost from the rent, but it's important to understand your rights and legal standing carefully before doing so. Learn more in our resource on Emergency Situations and Repairs: Tenant Rights and Responsibilities.

In emergencies, keep receipts for any repairs you arrange and consult a lawyer or legal clinic before deducting costs from rent to avoid penalties.

Additional Considerations

Understanding both parties' obligations can also help with broader rental issues, such as Obligations of Landlords and Tenants: Rights and Responsibilities Explained. Ensuring a clear line of communication with your landlord can mitigate many potential conflicts regarding maintenance and repairs.

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For more specific information about your rights and obligations, visit Tenant Rights in Ontario.

  1. What should I do if my landlord isn't making necessary repairs? Document the condition, communicate with your landlord in writing, and consider filing a claim with the Landlord and Tenant Board if repairs remain unfinished.
  2. Are tenants responsible for damages? Tenants are responsible for repairing or paying for damages they've caused, but not for normal wear and tear or structural issues.
  3. Can tenants withhold rent if repairs aren't made? It's illegal to withhold rent unless authorized by the Landlord and Tenant Board — tenants should seek formal avenues to resolve the issue.
  4. How are emergency repairs handled? Emergency situations should be reported immediately to the landlord. In some cases, tenants may take corrective action and seek compensation or rent deductions, preferably after legal consultation.

Need Help? Resources for Tenants

  • Contact the Landlord and Tenant Board for formal complaints and dispute resolution.
  • Visit Ontario's Your Rights webpage for more information about tenancy laws.
  • Connect with tenant advocacy groups like the Federation of Metro Tenants' Associations for guidance and support.
If you need help navigating steps, call or visit local tenant clinics or associations for free guidance on filing with the LTB and gathering the right documents.

Key Takeaways:

  • Landlords must maintain the property's good condition, handling structural and major system repairs.
  • Tenants must report issues promptly and conduct themselves safely.
  • Options exist for tenants when landlords fail to make necessary repairs.
Remember: maintain records, communicate in writing, and escalate to the LTB if needed; start early to give yourself time to resolve issues.

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David Chen
David Chen

Tenant Law Analyst, Tenant Rights Canada

David specializes in Ontario residential tenancy law and Northern territories housing regulations. He has followed developments at the Landlord and Tenant Board closely for over eight years and writes extensively on LTB procedures, rent increases, and maintenance obligations.