Handling Repair Requests in Ontario: Tenant Guide

Maintenance & Repairs Ontario 3 min read · published March 09, 2026 Flag of Ontario

As a tenant in Ontario, it's important to know how to handle repair requests to maintain a safe and comfortable living environment. This guide will help you navigate the process and understand your rights under the Residential Tenancies Act, 2006.

Understanding Repair Responsibilities

In Ontario, landlords are responsible for maintaining the rental unit in a good state of repair, ensuring the property complies with health, safety, housing, and maintenance standards. Tenants, however, must notify the landlord when repairs are needed.

Keep a dated log of issues, including photos and copies of all notices or emails sent to the landlord. This documentation will support your request if you need to escalate or apply for a repair order.

Common Repair Issues

  • Plumbing problems like leaks
  • Heating or cooling system failures
  • Electrical issues
  • Structural damage
  • Pest infestations

Ensuring these issues are addressed promptly not only benefits your living conditions but also ensures compliance with legal standards. For more on handling pests, refer to Dealing with Pests in Your Rental: Tenant Rights and Effective Solutions.

Submitting a Repair Request

When repairs are needed, promptly inform your landlord in writing, providing a detailed description of the problem. Keep a copy for your records.

Include the exact location, when it started, and any photos or videos in your written request. State the remedy you want and a reasonable deadline; keep a copy for your records.
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If your landlord fails to address urgent issues, consider these steps:

Tip: Always document your communications with your landlord regarding repairs. This will be useful if disputes arise.

Emergency Repairs

  • Contact your landlord immediately.
  • If unreachable, you may need to undertake repairs yourself and seek reimbursement, following specific protocols.

For more details, see Emergency Situations and Repairs: Tenant Rights and Responsibilities.

Escalating Repair Issues

If your landlord does not take action, escalate the matter:

  • File a complaint with your local municipality, which can enforce maintenance standards.
  • Apply to the Landlord and Tenant Board for an order requiring the landlord to make repairs.

Understanding your Tenant Rights in Ontario will prepare you for this process.

Utilizing Ontario's legal framework, you can ensure your rental remains a safe and healthy environment. For other landlord responsibilities, read Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

FAQs About Repair Requests in Ontario

  1. What should I do if my landlord ignores my repair request?

    Try reaching them through various means. If unresolved, file a complaint with your local municipality or apply to the Landlord and Tenant Board for a repair order.

  2. Can I withhold rent if repairs aren't made?

    No, withholding rent is not allowed and could result in eviction procedures. Instead, use the proper channels to compel the landlord to make repairs.

  3. How long does a landlord have to complete repairs?

    There is no exact time limit in the law, but repairs should be completed within a reasonable time, considering their urgency.

  1. How to file a repair application with the Landlord and Tenant Board:

    Contact the Board, complete the necessary forms, and pay the fee to initiate the process.

Key Takeaways

  • Tenants should document all repair requests and keep copies for records.
  • Escalate unresolved issues by contacting local authorities or the Landlord and Tenant Board.
  • Always follow legal procedures rather than withholding rent for repairs.

Need Help? Resources for Tenants

If you need assistance with repair issues, reach out to the following resources:


1. Residential Tenancies Act, 2006

2. Landlord and Tenant Board

3. Ontario Housing Ministry

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David Chen
David Chen

Tenant Law Analyst, Tenant Rights Canada

David specializes in Ontario residential tenancy law and Northern territories housing regulations. He has followed developments at the Landlord and Tenant Board closely for over eight years and writes extensively on LTB procedures, rent increases, and maintenance obligations.