Tenants and renters in Ontario often need accessibility supports when they face a hearing at the Landlord and Tenant Board (LTB). This guide explains how to ask for accommodation, what to expect at a hearing, and practical steps you can take to prepare. It covers communication supports, accessible formats, attendant care and service animals as they relate to LTB procedures, and timelines for requests. You'll find clear examples of how to make a written request, what evidence is helpful, and how to follow up. If you are preparing for a dispute about repairs, rent, or eviction, these tips aim to help you participate fully and fairly in the process.
Understanding accessibility and accommodation at LTB hearings
The Landlord and Tenant Board (LTB) handles residential tenancy disputes in Ontario and provides accessibility information for people who need supports at hearings.[1] The Residential Tenancies Act, 2006 sets many of the rules that apply to hearings and timelines in Ontario.[2] For a general overview of tenant and landlord rights in the province, see Tenant Rights and Landlord Rights in Ontario.
How to request accommodation from the LTB
There is no single universal form for accommodation requests at the LTB; requests are usually made in writing, by telephone, or by email to the Board and case coordinator. See the LTB accessibility and forms pages for current options and submission instructions.[3] When you ask, describe the support you need (for example, extra time, sign language interpreter, accessible format for documents) and offer dates or contact preferences.
Example: if you need an ASL interpreter for a hearing where you are responding to an eviction notice, send a short written request to the LTB case coordinator asking for an interpreter, explain the reason, and include contact details and any documentation that supports your need. If your hearing involves repairs or rent issues, see Common Issues Tenants Face and How to Resolve Them.
If you need to find another accessible rental, Find rental homes across Canada on Houseme.
What information and evidence helps a request
Useful items to include in a request are:
- Contact information and preferred method of communication (phone, email, video conference).
- Brief medical note or documentation that explains the accommodation needed (if available).
- Copies of relevant documents you need in accessible format, such as lease, notices, or photos.
- Dates and description of the hearing or case so the Board can schedule supports at the right time.
FAQ
- How do I request accommodation at an LTB hearing?
- Send a written request or call the LTB case coordinator describing the supports you need, and include contact details and any supporting documentation.
- Will asking for accommodation delay my hearing?
- The Board tries to balance timeliness with accessibility; a reasonable request may change scheduling but the LTB will explain alternatives and timelines.
- Can I bring a support person or service animal?
- Yes. Tenants can usually bring a support person and reasonable accommodation for service animals is protected; explain this in your request.
How-To
- Contact the LTB case coordinator to state you need accommodation and ask for the preferred submission method.
- Provide concise supporting information or documents that explain the accommodation needed.
- If required, complete any forms or confirmations the Board provides and return them by the requested method.
- Attend the hearing using arranged supports; arrive early and check in with staff about your accommodation.
Key Takeaways
- Ask for supports early and in writing when possible.
- Keep copies of requests and any supporting documents.
Help and Support / Resources
- Landlord and Tenant Board (LTB) - Tribunals Ontario
- Residential Tenancies Act, 2006
- Ontario Human Rights Commission - Disability and the duty to accommodate
