Can my landlord require me to use their Wi-Fi in Nunavut?

No. Unless your signed lease agreement specifically requires you to use the landlord’s Wi-Fi, you are not obligated to use their internet service.

Am I allowed to set up my own internet if my landlord offers a different provider?

Yes. Tenants usually have the right to choose and contract for their own internet provider unless the lease says otherwise.

What can I do if Wi-Fi is included but the service is unreliable?

First, inform your landlord in writing. If it significantly affects your use and enjoyment of the unit and can't be resolved directly, you may file a complaint to the Residential Tenancy Office.

Does the law in Nunavut list internet as an essential service?

No. Internet is considered an additional service, not essential like heat, power, or water.

How do I file a complaint with the Residential Tenancy Office?

Complete the Application for Dispute Resolution, gather your documentation, and submit it to the RTO following the instructions provided.

Do Tenants in Nunavut Have to Use Landlord Wi-Fi?

Many tenants in Nunavut wonder if they are required to use Wi-Fi provided by their landlord, or if they have the right to choose their own internet provider. As Nunavut’s housing landscape continues to evolve, understanding your rights around access to utilities and services, such as Wi-Fi and internet, is crucial for a positive renting experience.

Your Right to Choose: Wi-Fi and Internet Services in Nunavut Rentals

In Nunavut, there is no law that requires tenants to use landlord-provided Wi-Fi or internet. Instead, whether Wi-Fi is included in your rent—and whether you're obligated to use it—will depend on your specific lease agreement. Here’s what you need to know:

If Wi-Fi is included as part of your lease: Check your signed rental agreement to see if internet service is stated as an included utility. In some cases, landlords provide Wi-Fi and factor the cost into the rent.
If Wi-Fi is not included: You are free to set up your own internet service and select the provider you prefer.
You can negotiate: Even if internet is offered, you and your landlord may negotiate whether it’s mandatory, optional, or removable from your rental fees.

Tenants often ask whether landlords can restrict them from installing their own Wi-Fi or changing providers. Unless otherwise stated in a valid rental agreement, tenants in Nunavut have the right to contract for personal services, such as internet, at their discretion and expense.

Understanding Your Lease Agreement

Always review your rental agreement in detail. If Wi-Fi is included as a term, it should state:

The exact services provided
Who is responsible for payment and installation
Any limits, such as usage caps or technical restrictions

If you wish to change your internet service or opt out of the landlord’s Wi-Fi, discuss this openly with your landlord and confirm any changes in writing.

Tip: Never assume that Wi-Fi is included unless it’s stated in writing in your signed lease agreement. If it’s not in the contract, it’s your choice!

The Law in Nunavut: Utilities, Services, and Tenant Rights

Rental law in Nunavut is governed by the Nunavut Residential Tenancies Act¹. While the law doesn’t mention Wi-Fi specifically, it does set out rules regarding essential services and landlord/tenant obligations. Internet and Wi-Fi are not classified as “essential services,” so tenants are not required by law to use a landlord’s Wi-Fi, nor are landlords generally required to provide it, unless agreed in the contract.

Disputes about additional services, or questions regarding your landlord's responsibilities and your rights, can be directed to the Nunavut Residential Tenancy Office (RTO), the official board overseeing rentals in the territory.

What If a Landlord Restricts Your Internet Access?

If your landlord tries to prevent you from getting your own internet provider (without a clear agreement prohibiting it), this could breach your rights to peaceful enjoyment and basic use of your rental unit. In such cases, you may wish to contact the Residential Tenancy Office or seek mediation. For issues extending beyond internet—health, safety, or general living conditions—see Health and Safety Issues Every Tenant Should Know When Renting.

Adding or Removing Wi-Fi Services After Moving In

If you want to change your existing arrangement, always:

Document all communications with your landlord in writing
Make sure both parties sign any amendments to your lease
Retain all receipts and agreements if you set up your own service

For a smooth transition when starting your tenancy, see Essential Tips for Tenants When Moving Into a New Rental Home.

Common Issues and What to Do

Some tenants may face disagreements with landlords over bill sharing, speeds, or privacy. If you can’t reach an agreement or the issue affects your tenancy, here are steps to take:

Talk with your landlord about your needs and preferences
Put any agreements in writing
Contact the Residential Tenancy Office if the dispute affects your rental rights

For more on general tenant problems and resolving them, read Common Issues Tenants Face and How to Resolve Them.

Official Forms and Practical Examples

Application for Dispute Resolution (Nunavut RTO Form): If you and your landlord cannot agree or if you feel your rights are being violated regarding utility or internet access, you can submit an Application for Dispute Resolution to the Nunavut RTO. For example, if your landlord refuses to allow your own Wi-Fi provider even though it’s not restricted in your lease, this form can help resolve the dispute.

When submitting a form:

Download and complete the form from the Nunavut government’s website
Provide clear information about your dispute and supporting evidence (e.g., your lease agreement, emails)
File the application at the Residential Tenancy Office by mail or in person, as outlined on the form instructions

FAQ: Tenant Questions About Wi-Fi in Nunavut Rentals

Can my landlord require me to use their Wi-Fi in Nunavut?
No. Unless your signed lease agreement specifically requires you to use the landlord’s Wi-Fi, you are not obligated to use their internet service.
Am I allowed to set up my own internet if my landlord offers a different provider?
Yes. Tenants usually have the right to choose and contract for their own internet provider unless the lease says otherwise.
What can I do if Wi-Fi is included but the service is unreliable?
First, inform your landlord in writing. If it significantly affects your use and enjoyment of the unit and can't be resolved directly, you may file a complaint to the Residential Tenancy Office.
Does the law in Nunavut list internet as an essential service?
No. Internet is considered an additional service, not essential like heat, power, or water.
How do I file a complaint with the Residential Tenancy Office?
Complete the Application for Dispute Resolution, gather your documentation, and submit it to the RTO following the instructions provided.

Key Takeaways for Tenants

Tenants in Nunavut are generally free to choose their own Wi-Fi provider, unless the lease states otherwise.
Check your rental agreement to confirm whether internet is included and if you are required to use the landlord's service.
If disputes arise, contact the Residential Tenancy Office and use the official dispute resolution process.

To sum up: Understand your lease, document agreements, and know your rights for a hassle-free rental experience.

Need Help? Resources for Tenants

Nunavut Residential Tenancy Office – official complaints, dispute resolution, and rental information
Nunavut Residential Tenancies Act – full legislation text
Tenant Rights and Landlord Rights in Nunavut