Do Tenants Have to Use Landlord Wi-Fi in New Brunswick?

Access to reliable internet is essential for most renters, but questions often arise when a landlord provides Wi-Fi as part of a rental agreement in New Brunswick. Are you required to use your landlord’s network, or can you arrange your own service? This guide explains your rights, legal rules, and what steps to take regarding internet access in your NB rental.

Tenant Rights and Utilities: The Legal Background in New Brunswick

In New Brunswick, the core law governing rental housing is the Residential Tenancies Act.^[1] This law outlines what landlords must provide, what services can be included with rent, and what tenants can choose to arrange separately.

Internet and Wi-Fi are not considered essential services (like heat, water, or electricity) under NB tenancy law. This means their provision is generally determined by the rental agreement you and your landlord sign.

Standard Lease and How Wi-Fi Terms Apply

The standard residential lease in New Brunswick may include space to specify which utilities and services are included in your rent. If Wi-Fi is specifically listed as included, you generally have access, but the law does not require you to use it exclusively.

Tenant Rights and Landlord Rights in New Brunswick include choice and privacy about communication and data, unless you have agreed otherwise in writing.

Can a Landlord Require You to Use Their Wi-Fi?

Most often, landlords provide Wi-Fi as a convenience or to attract tenants. Unless your rental agreement explicitly states you must use their internet service—and you signed off on this—you can usually opt for your own private internet connection.

• If Wi-Fi is included in your rent, you have the right to use it—but not the obligation, unless clearly stated in your lease.
• You may arrange your own internet service, especially if you require higher speeds, a private line, or a more secure connection.
• Landlords cannot deny or unreasonably interfere with installation of lawful utilities (like private internet) at your expense, as long as there is no damage to the premises.

Always review your rental agreement carefully and discuss any unclear clauses with your landlord before moving in to avoid misunderstandings.

Security, Privacy, and Practical Concerns

Some tenants prefer their own internet for added privacy or reliable connectivity. Sharing a Wi-Fi network could mean other tenants, or the landlord, could monitor your activity, even unintentionally. If you value privacy, you may wish to arrange your own private connection.

How to Arrange Your Own Internet in a Rental

If you decide landlord Wi-Fi doesn’t meet your needs, here are practical steps:

• Check the rental agreement for rules on internet installation.
• Contact local internet service providers to confirm they can install at your address.
• Inform your landlord in writing before arranging installation—especially if wiring or minor drilling may be needed.
• Make sure installation and equipment do not cause permanent damage to the unit.
• Once moved in, keep proof of payment for any services you set up yourself.

For more moving-related advice, see Essential Tips for Tenants When Moving Into a New Rental Home.

If Wi-Fi Becomes a Dispute

If you and your landlord disagree about internet use or installation, try to resolve the issue through calm communication first. If that doesn’t work, you can contact the Residential Tenancies Tribunal of New Brunswick to get clarification or to file a formal complaint.^[2]

Forms and Tribunal Information

• Application for Assistance (Form 2): If you have a dispute about services (including utilities or amenities provided under your lease), you can fill out this form to request a decision from the tribunal. For example, if a landlord denies you the right to install internet, use Form 2.
  Download Form 2 – Application for Assistance (PDF). Submit it to your local Service New Brunswick office.
• Notice of Complaint (Form 8): If you wish to make a complaint regarding your rental unit related to amenities or services, you must use this form. For example, if services agreed in writing are not being honoured.
  Download Form 8 – Notice of Complaint (PDF) and follow the filing instructions.

Who Handles Tenancy Disputes?

All tenancy matters in NB are handled by the Residential Tenancies Tribunal of New Brunswick. They can answer questions, process complaints, and are the official government authority for rental disputes in the province.

Looking for a new rental where the utilities are just right for your needs? Find rental homes across Canada on Houseme and filter by included services.

FAQ: Landlord Wi-Fi and Utilities in New Brunswick Rentals

1. Can my landlord force me to use their Wi-Fi in New Brunswick?
   Generally, you do not have to use your landlord's Wi-Fi unless your rental agreement specifically requires it—and that must be clear in your contract.
2. Can I set up my own internet if Wi-Fi is included in rent?
   Yes. Unless your lease says you can't arrange your own utilities, you can order private internet at your own cost, provided you do not damage the property.
3. Who is responsible for paying for internet in a rental?
   This depends on your agreement. If internet is included in the lease, the cost is often part of your rent. If not, you must pay for your own service.
4. What if the landlord’s Wi-Fi is unreliable or too slow?
   You can ask your landlord to improve the service, but you may also choose to order your own connection if the lease allows.
5. Where can I get help if my landlord refuses to let me install internet?
   You can contact the Residential Tenancies Tribunal or submit Form 2 to request an official ruling on your rights.

Key Takeaways for New Brunswick Tenants

• You usually have a choice whether to use a landlord’s Wi-Fi or set up your own internet.
• Check your lease for specific rules about services included with rent.
• Provincial law protects your right to arrange lawful utilities, as long as you do not damage the unit or violate your contract.

If in doubt, contact the Residential Tenancies Tribunal for clarification.

Need Help? Resources for Tenants

• Residential Tenancies Tribunal of New Brunswick – Official info, complaint forms, and guidance
• Service New Brunswick – Call 1-888-762-8600 or visit your local office
• Public Legal Education and Information Service of New Brunswick (PLEIS-NB) – Free legal info for tenants: Tenants’ Rights and Obligations

1. [1] Residential Tenancies Act (New Brunswick)
2. [2] Residential Tenancies Tribunal Official Website