What landlords must maintain
Landlords in Nova Scotia are generally required to keep rental units in a state of repair and fit for habitation. That normally includes the structure, plumbing, electrical systems, heating, and any appliances supplied as part of the tenancy. Tenants must take reasonable care, but landlords cannot avoid responsibility for major repairs or hazards that arise from the building or common areas.
Typical landlord responsibilities
- Repair heating, plumbing, and electrical systems so the unit is safe and usable.
- Fix leaks, water damage, and mold problems that affect habitability.
- Address infestations caused by building maintenance issues rather than tenant behaviour.
Routine, minor repairs may sometimes be shared or assigned in a lease if clearly stated; for practical guidance on common day-to-day fixes and who normally pays, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.
How to request repairs and document problems
Follow a clear, written process so you have evidence if a dispute arises. Start by telling your landlord in writing, including dates, a description of the problem, and any photos. If the landlord does not respond within a reasonable time, send a second written request and explain you may contact the Residential Tenancies Program if the issue is not resolved.[1]
Practical steps tenants should take
- Send a dated written notice describing the repair request and keep a copy for your records.
- Take photos or videos of damage and keep receipts for any expenses you incur related to the issue.
- Follow up with a call, then confirm summary details in writing so there is a clear timeline.
If a repair is urgent or affects health and safety — for example no heat in winter, severe water leak, or electrical hazards — tell the landlord immediately and emphasize the emergency nature. If the landlord fails to act, you may apply to the Residential Tenancies Program for resolution or an order.[1]
When tenants can arrange repairs themselves
In limited cases, when the landlord refuses or cannot arrange an emergency repair and delaying would create danger or major damage, a tenant may arrange a repair and seek reimbursement. Before spending money, document the emergency, get estimates where practical, and keep all receipts. Apply to the Residential Tenancies Program if the landlord disputes repayment or if the issue is not resolved.[1]
Examples
- If a pipe bursts and floods the unit, arranging immediate repairs is reasonable.
- If a heater stops working in winter and the landlord does not respond, a tenant may need a prompt fix.
FAQ
- Who is responsible for repairs in Nova Scotia?
- Landlords are generally responsible for major systems and habitability issues; tenants are responsible for cleanliness and damage they cause. If you are unsure, contact the Residential Tenancies Program for guidance.[1]
- What if my landlord won’t fix an urgent problem?
- Tell your landlord immediately, document the issue, and apply to the Residential Tenancies Program if they fail to act. For emergencies that threaten safety, tenants may arrange repairs and seek repayment with evidence.
- Are there official forms to use?
- Service Nova Scotia provides information and forms through the Residential Tenancies Program and legislation pages; use the official application forms when asking the program to resolve a dispute or request an order.[2]
How-To
- Contact your landlord in writing describing the problem, the date you first noticed it, and any immediate safety concerns.
- Photograph or video the issue and save any receipts or invoices related to the problem.
- If the landlord does not respond, submit an application to the Residential Tenancies Program with your documentation.[1]
- Attend any scheduled hearings or calls and keep copies of all correspondence to support your case.
Help and Support / Resources
If you are looking for housing options while repairs are arranged, consider external rental listings such as Find rental homes across Canada on Houseme to compare available units.
