Top 50 Tenant Dispute Resolution Questions: Northwest Territories

Dispute Resolution & LTB Northwest Territories published June 26, 2025 Flag of Northwest Territories
What is the main organization handling tenant-landlord disputes in Northwest Territories?
The Office of the Rental Officer handles residential tenancy disputes. Learn more.
What law governs tenant and landlord rights in Northwest Territories?
The Residential Tenancies Act (RTA) covers all residential tenancies in the Northwest Territories. See the Act.
How do I start a dispute with my landlord?
File an Application to the Rental Officer using the appropriate form. Find forms here.
Can I dispute a rent increase?
Yes, you can apply to the Rental Officer if you believe a rent increase is unlawful or unreasonable.
What is the 'Application to Rental Officer' form?
It is the main form tenants use for any dispute. See the form. Use it to request repairs, challenge evictions, or raise other issues.
How do I respond if I receive an eviction application?
Attend the hearing or submit your written response using the forms provided by the Rental Office before the hearing date.
What issues can I bring before the Rental Officer?
Common issues include rent disputes, evictions, maintenance concerns, return of deposits, and unauthorized entry.
Is there a fee to file an application?
There is no fee for most applications to the Rental Officer.
How will I be notified of a hearing?
You will receive a written notice by mail, email, or in person advising of the date, time, and location of your hearing.
Can I have someone represent me at a hearing?
Yes, you can have a representative or legal counsel attend with you or on your behalf.
What happens at a Rental Officer hearing?
Both parties present their evidence and explain their case. The Rental Officer issues a decision after hearing both sides.
How long does it take to get a decision?
A decision is usually made within a few days to a couple of weeks after your hearing.
How is a Rental Officer decision enforced?
Decisions are legally binding. If a party does not comply, you can seek enforcement through the court system.
How do I apply for repairs if my landlord isn’t fixing something?
Complete the Application to Rental Officer form requesting an order for repairs.
Can I be evicted without a hearing?
No, you are entitled to a fair process, including notice and a hearing before eviction except for certain urgent cases.
How much notice must my landlord give for an eviction?
Notice periods depend on the reason. Generally, 10 to 14 days for cause, or 30 days for other reasons. Details here.
Where do I find official forms for disputes?
All forms are available from the Rental Office website.
What if my landlord does not return my security deposit?
You may file an Application to Rental Officer to claim your deposit back.
Can I appeal a Rental Officer’s decision?
Yes, you can request a review or appeal to the Supreme Court of the Northwest Territories within 14 days.
Are hearings held in person or by phone?
Hearings may be held in person, by phone, or video conference based on the circumstances and location.
What evidence should I bring to a hearing?
Bring documents, photos, receipts, and any communication relevant to your dispute.
What is a Notice to Terminate form?
This is the landlord’s written notice asking you to end your tenancy. Review the notice carefully for accuracy.
How much notice must a landlord give for entry?
They must give at least 24 hours’ written notice before entering, except in emergencies.
What is mediation at the Rental Office?
Mediation is a voluntary, informal process where a neutral party helps resolve the dispute before a hearing.
Can I ask for a delay of the hearing?
Yes, you can request an adjournment from the Rental Officer, but you must provide a good reason.
What happens if I miss my hearing?
The hearing may proceed without you, and a decision can be made in your absence.
Can a landlord increase my rent during a dispute?
No, rent cannot be increased while a related application is pending before the Rental Officer.
What forms are required for ending a tenancy?
Use the Notice to Terminate form. Tenants can also provide written notice per the RTA rules. See form.
Am I protected from eviction if I’m waiting for a repair order decision?
Yes, you cannot be evicted for requesting repairs through the proper process.
Does the Rental Officer give legal advice?
No, Rental Officers offer information but cannot provide legal advice.
Can I settle my dispute before the hearing?
Yes, you and your landlord can resolve your issue by agreement any time before the decision is issued.
Do I need a lawyer for a hearing?
No, but you may choose to have a lawyer. Many tenants self-represent.
Are Rental Officer decisions public?
Some decisions may be published or summarized, but personal details are usually kept confidential.
What if I disagree with the landlord’s claim in their application?
Provide your response at the hearing and bring supporting evidence.
Can I add issues to my application after filing?
You must file a new application or seek permission from the Rental Officer to amend your application before the hearing.
How do I know if my issue is covered by the Residential Tenancies Act?
Check the Act or ask the Rental Office for guidance on your specific situation.
Can I get help filling out forms?
Yes, you can contact the Rental Office for assistance or clear explanations. Contact details.
What if repairs ordered by the Rental Officer are not completed?
You may apply for further enforcement or request penalties through the Rental Office.
Do I have to keep paying rent during a dispute?
Yes, rent must be paid as usual during any disputes unless the Rental Officer orders otherwise.
Can I request an interpreter for the hearing?
Yes, inform the Rental Office in advance if you need interpretation services.
What if my landlord retaliates because I made a complaint?
Retaliatory actions are not allowed under the RTA. Report concerns to the Rental Office.
What is a 'Hearing Notice'?
A Hearing Notice tells you the date, time, and details of your hearing before the Rental Officer.
Do Rental Officer decisions affect my credit?
Not directly, but unpaid orders sent to court could impact your credit if pursued for collection.
Are there deadlines for making a dispute application?
Most issues should be raised as soon as possible, but some have specific time limits. Check with the Rental Office.
Who can I talk to for more support?
Contact the Rental Office or the Community Legal Aid Office for tenant support.
Are decisions final?
Rental Officer decisions are binding but can be reviewed or appealed under certain conditions.
Do I need to attend in person if I moved away?
No, you may ask to attend by phone or video call if you are no longer in the Northwest Territories.
What supports are there for Indigenous tenants?
The Rental Office and local legal supports can help. Ask for culturally-relevant support or an interpreter if needed.
What is a ‘Settlement Agreement’?
This is a written agreement between you and your landlord to resolve an issue. The Rental Officer can make it an order.

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

Related Articles