As a tenant in Newfoundland and Labrador you have the right to a safe, habitable home and clear steps to get repairs completed. This guide explains what landlords must fix, how to report problems, and practical steps you can take if repairs are delayed. It uses plain language so renters can document issues, submit requests, and, if needed, apply to the provincial tribunal for an order. The tips and examples here focus on common problems like heating, plumbing, mould, and structural issues and show when to call emergency services versus when to use formal notice and tribunal forms.
What landlords must repair
Landlords in Newfoundland and Labrador are responsible for maintaining rental units so they meet basic health and safety standards. That typically includes working plumbing, heating, safe electrical systems, functioning doors and locks, and freedom from serious mould or water intrusion. If an issue affects habitability or safety, the landlord must address it promptly. If a problem threatens immediate safety (no heat in winter, major flooding, dangerous wiring), take immediate steps to protect yourself, then follow up with written notice.
How to request repairs (practical steps)
- Give written notice to your landlord describing the problem and the date you first noticed it.
- Keep copies of messages, photos, videos, and receipts as evidence of the issue and any costs.
- Allow reasonable access for the landlord or contractor to inspect and repair the problem, with proper notice.
- If repairs are urgent, call emergency services or building management immediately and then follow up in writing.
When to escalate: tribunal, remedies and tenant options
If a landlord does not fix a serious problem in a reasonable time, tenants can apply to the provincial tribunal to request an order for repairs or compensation. Before filing, make sure you have documented the issue, given clear written notice, and allowed reasonable time for a response. As an example, if heat stops working in winter and the landlord does not act within 24–48 hours after written notice, you can pursue emergency remedies and an application to the Residential Tenancies Division[1].
Official forms and when to use them
Common official submissions include the formal application to the residential tenancies body and any prescribed repair request forms. Two documents tenants may use are described here with practical examples.
- Application to the Residential Tenancies Division (Form 1): use this to ask the tribunal for an order when a landlord won’t repair a serious issue. Example: after written notice and two failed repair visits, a tenant files Form 1 to request a repair order and possible rent abatement.[1]
- Residential Tenancies Act reference and guidance: consult the Act for timelines and the Division’s procedures before filing. Example: check the Act for required notice periods and what counts as an emergency repair.[2]
Routine maintenance vs emergency repairs
Routine repairs (small leaks, appliance faults) usually follow a normal notice-and-repair timeline. Emergency repairs (no heat, major leaks, electrical hazards) require immediate action and may justify quicker tenant steps, including hiring a repairer and seeking reimbursement if the landlord refuses and you followed local rules for emergency measures. For routine and emergency distinctions see the provincial guidance and compare your situation to the examples provided by the tribunal's webpages and materials.[1]
How to document problems
- Take clear date-stamped photos and short videos showing the issue and any damage.
- Keep a written log of calls, messages, and visits with dates and names.
- Keep receipts for any emergency repairs you pay for and note why you paid (landlord refusal or delay).
FAQ
- How long must my landlord take to do repairs?
- There is no single timeline for every repair: emergencies require immediate action, while routine repairs should be fixed within a reasonable time after written notice. Check the Residential Tenancies Division guidance for expected timelines.
- Can I arrange repairs and deduct the cost from my rent?
- Often tenants must get permission or follow specific tribunal rules before deducting costs. If you pay for emergency repairs, keep receipts and be prepared to apply to the tribunal for reimbursement.
- What if a landlord enters without permission to make repairs?
- Landlords usually must give proper notice before entering except in emergencies. If entry was improper, record the event and raise it with the landlord or tribunal.
How-To
- Document the issue with photos, videos, and a dated written log.
- Send a clear written notice to the landlord describing the problem and asking for a repair by a reasonable date.
- Follow up by phone if needed, then keep all messages and responses as evidence.
- If the landlord does not act, submit the official application to the Residential Tenancies Division with your documentation.
Key Takeaways
- Tenants are entitled to safe, habitable rental units and should report repairs in writing.
- Keep dated photos, logs, and receipts to support any tribunal application.
- Use the provincial Residential Tenancies Division’s forms to seek orders or compensation when needed.
Help and Support / Resources
- Residential Tenancies Division, Government of Newfoundland and Labrador
- Residential Tenancies Act, Newfoundland and Labrador
- Landlord and tenant information, Government of Newfoundland and Labrador
