Tenants in Newfoundland and Labrador have clear rights when their rental unit needs repairs. If something affects habitability — heat, hot water, plumbing, electrical safety, or severe mold — the landlord is usually responsible to fix it promptly. This guide explains how to report problems, what timelines to expect, how to document issues, which official forms and tribunal to contact, and what to do if repairs are delayed or refused. It uses plain language for renters and includes steps you can follow, examples of emergency versus routine repairs, and links to provincial resources so you can take action confidently and protect your rights.
Who must fix what?
In Newfoundland and Labrador landlords must keep rental units in a state of repair that meets health and safety standards. Typical landlord responsibilities include major systems and things that affect habitability.
- Heating, hot water and electrical systems that make the unit unsafe or unusable.
- Plumbing and major leaks that cause water damage or prevent normal use of facilities.
- Structural issues, infestations that pose health risks, and severe mold problems.
- Locks, doors or windows that affect security and privacy.
How to request repairs
Start by telling your landlord or property manager about the problem in writing so there is a clear record. Describe the issue, the date you discovered it, and ask for a reasonable timeline to complete the work. For routine repairs, follow the usual reporting process; for urgent problems (no heat, major leaks, electrical hazards) say they are an emergency and request immediate attention. See guidance on routine and emergency repairs here: Routine Repairs in Rental Units: Tenant and Landlord Responsibilities and Emergency Situations and Repairs: Tenant Rights and Responsibilities.
- Put the request in writing by email or letter and keep a copy for your records.
- Note reasonable timelines: emergencies should be addressed immediately or within 24–72 hours; routine repairs typically within a few business days or weeks depending on the issue.
- Document the problem with photos, videos, and dated notes showing attempts to get repairs done.
Find rental homes across Canada on Houseme if you are also looking for alternative housing while repairs proceed.
When repairs aren 27t made
If the landlord does not make repairs after you have requested them, you can escalate the matter. The provincial residential tenancy authority handles disputes and can order repairs or compensation. Start by reviewing official complaint and application procedures and the required forms [1][2].
- Send a formal written notice summarizing prior requests and the remediation you seek, keeping a copy for evidence.
- Apply to the residential tenancy tribunal if the landlord still does not act; the tribunal can order repairs or monetary remedies.
- Contact tenant support or legal aid if you need help preparing your application or understanding procedures [3].
FAQ
- How long should I wait for a landlord to fix an urgent repair?
- For emergencies you should expect action immediately or within 24 to 72 hours; document your requests and follow up in writing and with photos.
- Can I withhold rent if repairs aren 27t done?
- Do not withhold rent without legal advice; instead document the issue and apply to the provincial tribunal to seek repairs or compensation.
- What counts as an emergency repair?
- Emergencies include loss of heat in winter, major plumbing leaks, electrical hazards, or conditions that make the unit unsafe or uninhabitable.
How-To
- Write a clear report to your landlord describing the problem, date, and photos or videos attached.
- If it 27s an emergency, call your landlord and emergency services if there is immediate danger.
- Keep a record of all communication, including dates, names, and evidence of the issue.
- Allow a reasonable time for repair based on the severity; follow up in writing if the deadline passes.
- If unresolved, complete and submit the official application to the residential tenancy tribunal with your evidence.
- Seek tenant advisory services or legal aid if you need help before or during a hearing.
Help and Support / Resources
- Residential Tenancies - Government of Newfoundland and Labrador
- Residential Tenancies Tribunal Forms - Government of Newfoundland and Labrador
- Legal Aid Newfoundland and Labrador
