Smart Locks in Rentals: NL Tenant Privacy & Entry Rules

Smart locks are becoming more common in rental homes in Newfoundland and Labrador. These digital locks offer convenience and added security, but they also raise important questions about tenant privacy, landlord access, and who controls the technology. This article explains what tenants in Newfoundland and Labrador need to know about smart locks, entry rules, and their rights under the law.

Smart Locks: What Are They and Who Controls Them?

Smart locks are electronic devices installed on doors that use codes, mobile apps, or key cards to control access. In rental properties, the use of smart locks may be initiated by either the landlord or the tenant. However, issues may arise over:

• Who holds the master access code or digital keys
• The landlord’s right to enter using digital means
• How entry is documented and what is shared with third-party companies

In Newfoundland and Labrador, your right to privacy and security of your home is protected by law, no matter the type of lock installed.

Landlord Entry Rules with Smart Locks

Landlords still need to follow the same entry laws for rental units, even with smart locks in place. Under the Residential Tenancies Act, 2018 (NL), landlords may only enter your unit in these circumstances:

• With proper written notice: Landlords must give at least 24 hours’ written notice, stating a valid reason and time for entry.
• For emergencies: Landlords can enter immediately without notice in emergencies (e.g., fire, flood, urgent repair).
• With your permission: If you agree, the landlord may enter at the agreed time.

No matter what kind of lock is installed, these entry rules do not change. If a smart lock system is used, the landlord must still respect notice periods and proper procedures.

What If the Landlord Changes the Lock or Access Codes?

Landlords are not allowed to change the locks, or the means of entry (including smart lock codes), without giving you a new key or code immediately. Tenants must always have free and ongoing access to their rental unit. Changing the locks to force a tenant out or restrict access is illegal.

If you believe your landlord has changed your smart lock code unlawfully, document the incident and contact the Residential Tenancies Division of Service NL for assistance.

Privacy Considerations with Smart Locks

Smart locks often keep logs of who enters and exits, and some may connect to the internet. This data can raise privacy concerns. In Newfoundland and Labrador:

• Landlords must not misuse or share your smart lock data without your consent.
• You have the right to know what information is collected and who can access it.
• The lock should not be used to monitor your comings and goings beyond what is necessary for property management or emergencies.

For a deeper understanding of your responsibilities and rights once you've signed a lease, check out What Tenants Need to Know After Signing the Rental Agreement.

Key Legislation and Tribunal

All landlord and tenant rights regarding locks and entry are governed by the Residential Tenancies Act, 2018 (NL)¹. The official body responsible for resolving disputes, including those about smart locks and entry, is the Residential Tenancies Division (Service NL)².

Explore more on local laws and updates on the Tenant Rights and Landlord Rights in Newfoundland and Labrador page.

Official Forms: Lock/Entry-Related Disputes

If your landlord changes the lock without providing access, or enters your unit without proper notice, you can file a formal complaint. In Newfoundland and Labrador, tenants use the “Application to the Director” form:

• Form Name: Application to the Director
• Used for: Any dispute about illegal entry, lock changes, or privacy breaches
• How to use: Complete the form, providing details and any evidence (e.g., communication, access logs), then submit it to the Residential Tenancies Division.
• Form Link: Application to the Director – Official PDF

This starts a decision process where both sides present information. The division may order the landlord to give you access or respect privacy laws if the complaint is successful.

Moving In? Know Your Inspection and Lock Rights

Before you move in, ask for an orientation of the smart lock system. It's also important to participate in a move-in inspection. For more on move-in best practices, see Essential Tips for Tenants When Moving Into a New Rental Home.

You can also Find rental homes across Canada on Houseme and compare features like smart locks when searching for your next home.

Frequently Asked Questions: Smart Locks and Tenant Rights in NL

1. Can my landlord install a smart lock without telling me?
   Landlords should notify tenants in advance before making changes to the lock, and must provide access immediately after installation.
2. Do I have to share my personal lock code with my landlord?
   No, but the landlord is entitled to have access for valid entry reasons. If your smart lock allows for multiple codes, one can be designated for the landlord's use.
3. What should I do if my landlord enters using a smart lock without proper notice?
   Document the incident, collect any relevant smart lock entry logs, and submit a complaint using the Application to the Director via the Residential Tenancies Division.
4. Is it legal for my landlord to monitor or record my entry/exit times with a smart lock?
   Landlord use of smart lock data should be strictly for property management or emergencies, not to monitor your daily activities. Any concerns can be reported to the Residential Tenancies Division.

Key Takeaways for Tenants

• Smart locks don’t change your basic privacy and entry rights as a tenant.
• Landlords cannot withhold access or change smart lock codes without your consent and immediate access.
• Use the "Application to the Director" form to officially address lock or privacy issues.
• Review your lease agreement for how smart lock data is managed.

Smart locks can be convenient, but it’s your right to feel secure and have your privacy respected in your rental home.

Need Help? Resources for Tenants

• Residential Tenancies Division (Service NL): For complaints, forms, and dispute resolution
• Official Forms and Applications: Download tenancy forms, including the Application to the Director
• Community Legal Information (CLIC): Free legal education for tenants in Newfoundland and Labrador
• Tenant Rights and Landlord Rights in Newfoundland and Labrador: Know your rights provincially

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1. See Residential Tenancies Act, 2018 (NL)
2. Official disputes are handled by the Residential Tenancies Division, Service NL

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