Reporting Non-Compliant Landlords in Newfoundland and Labrador

Landlord Compliance & Penalties Newfoundland and Labrador published: June 19, 2025 Flag of Newfoundland and Labrador

Are you experiencing unresolved issues with your landlord in Newfoundland and Labrador? From delayed repairs to improper rent increases or unaddressed health and safety problems, knowing how to report non-compliant landlords is crucial for renters. This guide empowers tenants across the province to understand their rights and take effective action using the proper channels, provincial forms, and official support services.

When is a Landlord Non-Compliant?

In Newfoundland and Labrador, landlords must follow the Residential Tenancies Act, 2018. A landlord could be considered non-compliant if they:

Tenants are protected by the law and can seek assistance when their landlord is not meeting their obligations. For more on your rights and responsibilities, see Tenant Rights and Landlord Rights in Newfoundland and Labrador.

Steps to Report a Non-Compliant Landlord

Following a clear process can help resolve disputes efficiently and ensure your complaint is taken seriously.

1. Try Resolving the Issue Directly

Before making a formal report, document your issue and attempt to communicate in writing with your landlord. Provide reasonable time for a response.

2. Gather Evidence

  • Keep copies of all correspondence, such as emails and letters
  • Take photographs or videos of issues (e.g., repairs left undone, unsanitary conditions)
  • Keep a record of dates and attempts to resolve the problem

3. File an Application with the Residential Tenancies Office

The Residential Tenancies Office Newfoundland and Labrador (RTO) is the official body that handles landlord-tenant disputes.

  • Form: Application for Dispute Resolution (RT-DR)
  • Download Form RT-DR (PDF)
  • When to Use This Form: Use when you need the RTO to decide on issues such as unpaid repairs, return of deposit, illegal eviction, or other breaches of the Act.
  • How to Submit: Complete the form and submit it to the local RTO office in person, by mail, or email as instructed on the government website. Attach all supporting documents.
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Tip: Be specific and factual on the application. Attach clear evidence and describe any steps you have already taken to resolve the problem.

What Happens After Filing a Complaint?

Once you've submitted your application, the RTO will contact you and your landlord to arrange a hearing. At this hearing, both parties present their evidence and explanations. The hearing is usually conducted by phone or in person, and decisions are legally binding.

Possible Outcomes

  • Order for landlord to carry out repairs or address complaints
  • Compensation (e.g., return of deposit, reimbursement for damages)
  • Order for landlord to stop unlawful actions

If your landlord does not comply with the RTO's order, you may apply to the Supreme Court for enforcement, though most cases are resolved at the RTO level.

Important Provincial Legislation

Your rights and complaint processes are defined under the Residential Tenancies Act, 2018.1 Get familiar with its sections concerning landlord obligations, repairs, and the complaint process.

Preventing Landlord Non-Compliance

Understanding both your rights and your obligations as a tenant can help minimize disputes. See Obligations of Landlords and Tenants: Rights and Responsibilities Explained for a complete overview.

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FAQ: Reporting Non-Compliant Landlords

  1. What types of complaints can I file against my landlord?
    Tenants can file complaints about health and safety risks, unreturned deposits, illegal eviction attempts, overdue repairs, and any other breaches of the Residential Tenancies Act, 2018.
  2. Do I need to pay to file a complaint with the Residential Tenancies Office?
    Yes, there is usually a nominal fee to file an application. Fee amounts and payment methods are listed on the official form and the government's website.
  3. What happens if the landlord ignores the RTO's order?
    If a landlord does not obey an official RTO order, you can apply for enforcement through the court. Most landlords comply once a formal order is issued.
  4. How long does the complaint process take?
    Hearing dates are usually set within a few weeks, but the timeline may vary depending on the office's workload and the case complexity.
  5. Can I withdraw my complaint after filing?
    Yes, tenants can withdraw the application at any point before the hearing if the issue is resolved, by notifying the RTO in writing.

Key Takeaways for Tenants

  • Document all issues and communications with your landlord.
  • Use the official Application for Dispute Resolution (RT-DR) to file your complaint.
  • The Residential Tenancies Office will mediate and resolve your complaint efficiently.

Stay informed and assert your rights confidently as a tenant in Newfoundland and Labrador.

Need Help? Resources for Tenants

  1. Residential Tenancies Act, 2018, Government of Newfoundland and Labrador.
  2. Residential Tenancies Office (RTO), Government of Newfoundland and Labrador.
  3. Application for Dispute Resolution (RT-DR) Form, Government of Newfoundland and Labrador.

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for renters everywhere.

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