Exterior maintenance affects safety, comfort and the long-term value of rental housing. This guide explains what exterior repairs and upkeep typically include, the roles of landlords and tenants in Newfoundland and Labrador, how to document problems, and practical steps for resolving issues with repairs or unsafe conditions. It is written for renters who need clear, actionable steps on reporting problems, preserving evidence, understanding their rights and responsibilities, and escalating a concern if necessary. Where the law or an official process applies, the guide points to the Residential Tenancies system and forms tenants may use in the province.[1][2]
What "exterior maintenance" covers
Exterior maintenance generally means the parts of the building and grounds outside your unit that affect habitability and safety. Common items include roofs, gutters and downspouts, exterior walls and siding, porches and decks, exterior stairs and railings, shared walkways, exterior lighting, drainage, snow and ice management on stairs and common walkways, and pest control for infestations originating outside the unit. If an issue affects heating, water entry, structural safety, or creates a health hazard, it is treated as urgent.
Who is responsible?
- Landlords are usually responsible for major repairs to roofs, foundations, gutters, exterior walls, and common-area snow removal.
- Tenants must keep their rented area and immediate exterior spaces clean and report damage or hazards promptly to the landlord in writing.
- Use written notices for requests and keep copies — they are key evidence if the issue is not fixed.
How repairs are handled
Start by notifying your landlord in writing with photos and a reasonable deadline to fix the problem. If the landlord accepts responsibility, agree on a repair timeline and keep records. If the landlord disputes responsibility or does not act, you can file an application with the Residential Tenancies body for Newfoundland and Labrador or use the official forms to request an order.[1][3]
FAQ
- Who pays for exterior repairs like a leaking roof or collapsed gutter?
- Most exterior structural repairs are the landlord's responsibility; tenants should report the issue in writing and keep copies. If the landlord does not repair, tenants can apply to the Residential Tenancies process for an order.
- Can I withhold rent if the landlord does not fix an exterior safety issue?
- Withholding rent is risky and usually not recommended. Instead, document the problem, give the landlord a written notice to repair, and consider filing an application with the Residential Tenancies body for an order or rent abatement where law allows.
- How do I get help if my landlord ignores exterior repairs?
- Start with written notices, gather photos and records, and then file the appropriate application with the Residential Tenancies body. Consider local tenant advice services for help preparing your case.
How-To
- Gather evidence: take clear dated photos, note dates and times, and list any effects on habitability.
- Notify your landlord in writing: describe the problem, include photos, and request repairs by a reasonable date.
- Follow up by phone if needed and keep a written log of calls and responses.
- If no response, complete and submit the official application or complaint form to the Residential Tenancies body for Newfoundland and Labrador.
- Attend any scheduled hearing, bring your evidence and copies of notices, and explain how the issue affects safety or habitability.
- Follow the tribunal decision or order; if repairs are ordered, confirm the landlord completes them and keep documentation.
Key Takeaways
- Report exterior problems in writing and keep dated photos and copies of all communication.
- Landlords usually handle major exterior repairs; tenants must maintain cleanliness and report issues.
- If repairs are not made, use the Residential Tenancies process and official forms to seek a remedy.
Help and Support / Resources
- Residential Tenancies Tribunal - Service NL
- Residential Tenancies Act - Newfoundland and Labrador Legislature
- Official forms for residential tenancy applications - Service NL
