Top 10 Maintenance & Repair Rights for New Brunswick Renters

Moving into a rental in New Brunswick? One of your key concerns is likely how maintenance and repairs are handled—after all, a safe and well-maintained home is every tenant’s right. This guide outlines the ten most important things new renters in New Brunswick should know about maintenance, repair responsibilities, urgent situations, and how to deal with common issues legally and efficiently.

Understanding Who Is Responsible for What

The Residential Tenancies Act of New Brunswick sets out clear rules about who is responsible for repairs and maintenance in a rental home. Generally, landlords must keep the rental unit in a good state of repair, fit for habitation, and meet local health and safety standards. Tenants, on the other hand, are expected to keep their unit clean and to avoid causing damage beyond normal wear and tear. For a complete overview of rights and obligations, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

10 Must-Know Facts About Maintenance & Repairs

1. The Law: The Residential Tenancies Act

Your legal rights and responsibilities as a renter in New Brunswick are outlined in the Residential Tenancies Act of New Brunswick^[1]. Both landlords and tenants must follow these rules regarding maintenance and repairs.

2. Landlord Obligations for Maintenance

• Landlords are required to maintain the property in a good state of repair and comply with health, safety, and housing standards.
• This covers essential systems like plumbing, heating, and electricity.

3. Tenant Responsibilities

• Tenants must keep their units clean and use fixtures and appliances responsibly.
• Any damage caused by you or your guests (beyond normal wear and tear) is typically your responsibility to repair.

4. Reporting Problems Promptly

If you spot something that needs fixing (like a broken appliance or leaky pipe), report it to your landlord in writing as soon as possible. Keep copies of your messages or any forms used for documentation. If you are worried about health risks, the resource Health and Safety Issues Every Tenant Should Know When Renting offers additional guidance.

5. Emergencies vs. Routine Repairs

• Emergencies (such as no heat in winter, no water, or major leaks) require extra-fast attention. Landlords must fix these as soon as possible.
• For other issues, repairs must be completed in a reasonable time, typically within 7 days for non-emergencies.

6. What to Do in an Emergency

If your landlord cannot be reached during an emergency, you may arrange the repair yourself and request reimbursement—be sure to keep receipts and provide proof that the work was necessary and urgent. For details on related steps, see Emergency Situations and Repairs: Tenant Rights and Responsibilities.

7. Official Maintenance Request Forms

• Application for Assistance (Form 3): Use this form to apply to the Rentalsman if your landlord does not complete needed repairs.
  Official Application for Assistance
• Notice of Entry (Form 1): If repairs require your landlord to enter your unit, they must give at least 24 hours' written notice using this form. Download Notice of Entry

8. Dealing with Health Hazards or Pests

If you experience mould, pests, or unsafe living conditions, tell your landlord immediately. Landlords are usually responsible for resolving these problems, especially when it comes to safety. You can learn more about handling pest problems in Dealing with Pests in Your Rental: Tenant Rights and Effective Solutions.

9. Withholding Rent Is Not Allowed

In New Brunswick, tenants cannot legally withhold rent, even if repairs are overdue. Instead, use the official complaint process described below to get results.

10. How to File a Complaint or Dispute

• If your landlord does not address maintenance concerns, you can file an Application for Assistance (Form 3) with the Office of the Rentalsman.
• The Rentalsman (the provincial tenancy authority) will review your case and may order repairs.
• For more details, visit the Office of the Rentalsman.

For a comprehensive list of rights and more information about New Brunswick's rental laws, visit Tenant Rights and Landlord Rights in New Brunswick.

FAQ: Maintenance & Repairs in New Brunswick Rentals

1. Who pays for maintenance and repairs in New Brunswick rental homes?
   Landlords are generally responsible for keeping the property and key systems in good repair, while tenants must keep their unit clean and pay for any damage beyond normal wear and tear.
2. Can I withhold rent if repairs aren't done?
   No. It is illegal to withhold rent in New Brunswick—even if repairs are not completed. Use the complaint process via the Office of the Rentalsman instead.
3. What should I do if the repairs affect my health or safety?
   Report the issue in writing to your landlord as soon as possible. If unresolved, file an Application for Assistance (Form 3) with the Rentalsman and contact local health authorities if needed.
4. How quickly does my landlord have to fix urgent repairs?
   Emergencies like loss of heat or water must be addressed right away. All other repairs should be done within a reasonable period (usually within 7 days).
5. Who do I contact if my landlord ignores repair requests?
   Reach out to the Office of the Rentalsman for assistance and file a formal complaint if needed.

How To: Take Action on Repair Issues in New Brunswick

1. How can I report a repair or maintenance issue to my landlord?
   Write a detailed message describing the problem and request the repair in writing. Keep a copy for your records.
2. How do I file an Application for Assistance if repairs aren’t being made?
   Download Form 3 from the government website, fill it out with details and evidence, and submit it to the Office of the Rentalsman.
3. How does the Rentalsman process work?
   After receiving your application, the Rentalsman will investigate, notify your landlord, and may order repairs if your complaint is valid.
4. What documents should I keep?
   Retain copies of all repair requests, forms, and receipts—these are important if your case is reviewed by the Rentalsman.

Key Takeaways

• Know your rights and responsibilities as a tenant under the Residential Tenancies Act of New Brunswick.
• Report repairs promptly, keep documentation, and use official forms if needed.
• If the landlord fails to make repairs, contact the Office of the Rentalsman for help.

For convenient listings of safe and well-maintained homes, Find rental homes across Canada on Houseme.

Need Help? Resources for Tenants

• Office of the Rentalsman (New Brunswick’s Tenancy Board): Official Office of the Rentalsman Website
• Rental forms and guides: Residential Tenancies Forms and Resources
• Learn more: Tenant Rights and Landlord Rights in New Brunswick

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1. Residential Tenancies Act of New Brunswick

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