Moving into a new rental in New Brunswick? Understanding your rights and responsibilities for maintenance and repairs is key to a safe and healthy home. Whether you’re renting for the first time or new to the province, this guide covers what every tenant should know about getting repairs done, who handles what, and how to resolve issues quickly.
Maintenance and Repairs: Who’s Responsible?
In New Brunswick, both tenants and landlords have important roles when it comes to keeping a rental unit in good condition. The law specifically outlines who must do what, and what to expect if problems arise.
- Landlords must maintain the premises in good repair and ensure the rental unit meets health, safety, and housing standards.
- Tenants are responsible for keeping the unit clean and reporting any damage or repairs needed as soon as possible.
Check your lease for specific terms, but these basic rules apply regardless of any agreement.
Common Repair and Maintenance Issues
Some of the most frequent problems tenants face include:
- Leaky plumbing or broken appliances
- Heating or electrical faults
- Pest infestations
- Mould, damp, or structural concerns
If you notice any of these issues, it’s crucial to notify your landlord in writing right away. For tips on dealing with pests, see Dealing with Pests in Your Rental: Tenant Rights and Effective Solutions.
How to Request Repairs
To request repairs, follow these steps:
- Document the problem – Take clear photos and notes about what needs fixing.
- Notify your landlord in writing – Email or deliver a written request describing the problem and asking for timely repairs.
- Keep records – Save copies of all correspondence and photos for your records.
Most repairs should be completed within a reasonable time. If your landlord does not respond, you may take further action (explained below).
Emergency Repairs
Some issues, like loss of heat in winter or a broken water pipe, qualify as emergencies. Landlords must address these right away. For more information on urgent repairs and your rights, review Emergency Situations and Repairs: Tenant Rights and Responsibilities.
Official Forms and How to Use Them
The Residential Tenancies Tribunal of New Brunswick provides several forms for repair disputes:
- Application for Assistance (Form 6):
You can use this form if your landlord is not addressing serious repair needs after you’ve notified them in writing. For example, if you report a heating failure and wait several days without a repair or landlord response, this is the official way to request help from the tribunal. Download Form 6 here. - Notice of Complaint (Form 3):
This is for more general complaints, including when you’re experiencing continuing maintenance or safety issues and your landlord has not responded appropriately. Find Form 3 here.
For each form, ensure you provide specific details and copies of your written requests to your landlord. Submit forms to the Residential Tenancies Tribunal online, by mail, or in person as instructed on the form itself.
Health and Safety Standards
Your landlord must keep your rental unit safe and habitable. This means meeting basic health standards—like working smoke alarms, adequate heating, and no dangerous mould or pest issues. For a deeper look at these requirements, see Health and Safety Issues Every Tenant Should Know When Renting.
What If Repairs Aren’t Being Done?
If you have contacted your landlord and repairs have not been made in a reasonable time, here’s what to do:
- File the appropriate form with the Residential Tenancies Tribunal (see above)
- Continue to pay your rent – withholding rent can put your tenancy at risk
- Gather evidence: Save photos, repair requests, and all communication
- Follow up with the tribunal to track the status of your application
Keep in mind that you are still responsible for keeping your unit clean and not causing damage, as outlined in Obligations of Landlords and Tenants: Rights and Responsibilities Explained.
Tip: Never attempt major repairs or withhold rent without official approval from the Tribunal. Doing so can affect your legal rights.
Official Board and Legislation
All maintenance and repair disputes are managed by the Residential Tenancies Tribunal of New Brunswick. The main law is the Residential Tenancies Act of New Brunswick[1], which governs maintenance, repairs, entry, rent, and more. Review the Tenant Rights and Landlord Rights in New Brunswick for a comprehensive summary.
For more detailed information—or to view sample rental agreements, see the official Tribunal site above. If you're searching for your next home, Browse apartments for rent in Canada to see the latest available rentals.
Frequently Asked Questions
- Who pays for routine repairs in New Brunswick rentals?
The landlord is generally responsible for routine maintenance and repairs. Tenants must repair any damage they cause beyond normal wear and tear. - Can I withhold rent if my landlord won’t do repairs?
No, withholding rent is not allowed. Instead, use Tribunal forms to resolve the issue while continuing to pay rent. - How soon must urgent repairs be made?
Landlords must address emergency repairs (heating, plumbing, etc.) as quickly as possible, usually within 24–48 hours. - What should I do if my rental is unsafe?
Report the issue in writing to your landlord. If not resolved, submit a Notice of Complaint (Form 3) to the Residential Tenancies Tribunal. - Are there specific standards for health and safety?
Yes, all rentals must meet health, safety, and building codes outlined in the Residential Tenancies Act of New Brunswick.
How To: Request a Repair in New Brunswick
- How do I formally request a repair from my landlord?
Document the problem with photos, then provide a written request describing what needs fixing, and keep a copy for your records. - How do I file a complaint if my landlord doesn’t fix the issue?
Complete and submit an Application for Assistance (Form 6) or Notice of Complaint (Form 3) to the Residential Tenancies Tribunal, attaching evidence and communication history. - How can I check the status of my repair request with the Tribunal?
After submitting your form, follow up with the Tribunal office by phone or email. Keep your case reference number handy for faster assistance.
Key Takeaways: Maintenance & Repairs in New Brunswick
- Landlords must keep your rental in good repair by law.
- Report any repair need in writing and keep records.
- If repairs are not completed, contact the Residential Tenancies Tribunal using the correct form—do not stop paying rent.
Need Help? Resources for Tenants
- Residential Tenancies Tribunal of New Brunswick: Official information, forms, and dispute resolution.
- Residential Tenancies Act of New Brunswick: The main law for tenant rights and repairs.
- Tenant advocacy: Local legal aid offices and public legal information organizations may provide free advice and support on repair issues.
