Can a landlord refuse to fix a broken intercom system?

Landlords in New Brunswick must maintain security features, including intercoms, as part of their obligation to provide safe, habitable housing.

What should I do if my building entrance isn’t secure?

Notify your landlord in writing. If it's not resolved quickly, you can file an Application for Assistance (RTB-2) with the Residential Tenancies Tribunal.

Are security cameras mandatory for New Brunswick rentals?

No, but all common entryways must be secured and meet reasonable safety standards under the province’s rental laws.

How long does a landlord have to fix security issues?

Urgent problems affecting safety should be resolved as soon as reasonably possible. Delays can be reported to the Tribunal.

Where can I get help if my landlord ignores security concerns?

Contact the Residential Tenancies Tribunal or local legal aid for advice and support.

Secure Building Access and Intercom Requirements in New Brunswick Rentals

Safety & Security New Brunswick published June 14, 2025

Feeling safe in your home is a basic right for every tenant in New Brunswick. Secure building access—such as controlled entry doors and reliable intercom systems—plays a vital role in protecting residents, their families, and their belongings. This guide explains what you can expect from your landlord, what steps you can take if your building’s security is lacking, and where to find help under New Brunswick’s rental laws.

Secure Access and Intercom Systems: What Are They?

Secure building access refers to systems and procedures that prevent unauthorized people from entering apartment buildings or rental complexes. These may include:

Controlled main entrances (locked doors, key fobs, or codes)
Working intercom or buzzer systems for visitors
Security cameras in shared areas (if permitted by law)
Properly lit entrances and exits

Having these systems in place helps discourage unwanted visitors and increases peace of mind for everyone living in the building.

What Does New Brunswick Law Say About Building Security?

While New Brunswick’s Residential Tenancies Act does not require all rental buildings to have intercom systems or advanced security technology, it obligates landlords to keep rental properties "fit for habitation and in a good state of repair". This includes ensuring that doors to common areas are secure and that locks and entry systems function properly.

If a rental unit or building does not meet basic security or safety standards—such as having broken locks, malfunctioning buzzers, or doors that don’t close—landlords must address these issues quickly. Building security is considered part of the habitability and safety obligations.

Who oversees rental housing standards?

In New Brunswick, the Residential Tenancies Tribunal is responsible for handling disputes and complaints between tenants and landlords regarding rental properties, including concerns about safety and security systems.

Common Security Issues and Tenant Rights

Often, tenants report concerns such as:

Unsecured main doors or broken locks
Intercom systems that don’t ring through or are regularly not working
Poorly lit common areas creating a safety risk at night

Under the law, it is the landlord's responsibility to make repairs and keep the property safe. For more information about these obligations, refer to Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

What if my landlord doesn’t fix security issues?

You have the right to request repairs or improvements from your landlord in writing. If the problem is not addressed within a reasonable time, you can make a formal complaint to the Residential Tenancies Tribunal. Common forms and actions include:

Tenant’s Notice to Landlord of Repairs Required: This informal step involves notifying your landlord in writing of needed safety repairs (such as fixing a building entry or intercom system). There is no official numbered form, but provide clear details and keep a copy for your records.

If you need to escalate, use the Tribunal’s Application for Assistance (Form RTB-2).
Application for Assistance (Form RTB-2): Use this official form if your landlord fails to act. You can download the Application for Assistance (RTB-2) and submit it to the Residential Tenancies Tribunal. In your application, describe your concerns about building security or intercom problems and include details of your efforts to resolve it with your landlord. The Tribunal will investigate and may order the landlord to make repairs.

For broader health and safety issues related to your rental, see Health and Safety Issues Every Tenant Should Know When Renting.

What Steps Should Tenants Take?

If you notice a security or intercom problem in your rental building, here’s what to do:

Document the issue with photos or detailed notes
Notify your landlord in writing (email or letter recommended)
Allow your landlord reasonable time to make repairs
If it’s not fixed, file an Application for Assistance (RTB-2) with the Tribunal

Taking these steps ensures a clear record in case your complaint needs to be reviewed by the Tribunal.

Living Securely: Tips for New Brunswick Tenants

Check building access systems and intercoms when viewing a rental
Ask landlords how security systems are maintained
Report issues as soon as they arise

Before moving in or after signing your lease, you can consult What Tenants Need to Know After Signing the Rental Agreement for additional tips on ensuring a safe and comfortable living environment.

For more information about your rights and responsibilities as a tenant in New Brunswick, read Tenant Rights and Landlord Rights in New Brunswick.

You can also Browse apartments for rent in Canada and ensure you choose a building with good security standards.

Frequently Asked Questions (FAQs)

Can a landlord refuse to fix a broken intercom system?
Landlords in New Brunswick must keep all security features, including intercoms, in good working order as part of the obligations for safe and habitable housing.
What should I do if my building entrance isn’t secure?
Notify your landlord in writing, and if not resolved promptly, file an Application for Assistance (RTB-2) with the Residential Tenancies Tribunal.
Are security cameras required in all rental buildings?
No, New Brunswick law does not require cameras, but entryways must have secure locks and reasonable security measures.
Is there a deadline for landlords to fix security issues?
Soon as reasonably possible. For urgent issues affecting health or safety, prompt action is expected under the law.
Where can I find more help with tenant security concerns?
Contact the Residential Tenancies Tribunal or local tenant advocacy services for guidance (see the Resources section below).

Key Takeaways for New Brunswick Tenants

Landlords must keep building entryways and security systems in working order
Report security issues in writing and keep a record
Use the Residential Tenancies Tribunal’s processes if landlords do not resolve problems

By understanding your legal rights and the steps you can take, you can help keep your home safe and secure.

Need Help? Resources for Tenants

Residential Tenancies Tribunal (New Brunswick) — File complaints and access tenant forms
Official legislation: Residential Tenancies Act of New Brunswick
New Brunswick Tenant Hotline: 1-888-762-8600
Local legal aid services or tenant advocacy clinics

Residential Tenancies Act, SNB 1975, c. R-10.2: Official Legislation
Residential Tenancies Tribunal, Service New Brunswick: Tribunal Website