What to Do If Your Utilities Are Shut Off in Manitoba

If you’re a Manitoba tenant and your utilities have been cut off or threatened with disconnection, you’re likely feeling frustrated and uncertain. Utility shut-offs can impact your health, safety, and peace of mind. Knowing your rights—and the steps to take—can help protect your home and well-being.

Are Landlords Allowed to Shut Off Utilities in Manitoba?

Under the Residential Tenancies Act (Manitoba), it is illegal for a landlord to shut off or deliberately cause an interruption of vital services such as heat, water, or electricity, except when necessary for repairs and with reasonable notice.^[1] These services are considered essential for safe and habitable living conditions.

What Counts as a Vital Service?

Vital services include:

• Heat
• Water (hot and cold)
• Electricity
• Gas

If any of these are intentionally or negligently interrupted by the landlord, tenants may have strong legal grounds for complaint and action.

Steps to Take When Utilities Are Shut Off

If you find yourself without essential utilities, act quickly and keep written records of all communications.

• Contact your landlord immediately: Ask in writing why the service has stopped and when it will be restored.
• Check if the interruption is due to repairs: Landlords must give “reasonable notice” for planned repair-related outages unless it’s an emergency.
• Call the utility provider: Ensure that any unpaid bill is not in your name (unless your lease says you pay directly).

• Document everything: Keep dated records, photos, and correspondence with your landlord and the utility company.
• Contact the Manitoba Residential Tenancies Branch (RTB): If you believe your landlord has cut off a vital service in violation of the law, contact the Residential Tenancies Branch for assistance.

Relevant Forms and Tenant Remedies

If you cannot resolve the problem with your landlord directly, you can file a formal complaint with the RTB. The main form for this purpose is:

• Application for an Order of Possession or Other Remedies (RTB Form): Used to request an order requiring your landlord to restore utilities and/or pay compensation.
  Download Order of Possession or Other Remedies Application (PDF).
  Example: A tenant files this form after the landlord disconnects power for non-payment of rent, which is not permitted under the law.

You may also be awarded compensation if the RTB finds the outage was not justified.

When to Involve Other Authorities

• Unsafe conditions: If lack of utilities endangers your health, you may contact Manitoba Health or local authorities. See Health and Safety Issues Every Tenant Should Know When Renting for more on unsafe living conditions.

Your Rights and Responsibilities

Tenants and landlords both have important legal obligations. Keep in mind that while landlords must maintain vital services, tenants are responsible for paying their agreed utility bills if the lease says so. For more, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

For a full overview of Manitoba rental law, see Tenant Rights and Landlord Rights in Manitoba.

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Frequently Asked Questions

1. Can my landlord legally shut off my utilities in Manitoba?
   No, unless there is a necessary repair (with proper notice), or an emergency. Unlawful shut-off is a violation of the Residential Tenancies Act.
2. What should I do if my utilities are cut off but my lease says I pay for them?
   Contact the utility provider immediately to arrange payment and notify your landlord. If the landlord’s actions lead to disconnection, you may have the right to file a complaint.
3. How does the Tenancies Branch help with utility disputes?
   The RTB can issue orders requiring landlords to restore service and, in some cases, award compensation for out-of-pocket costs or damages.
4. What official forms do I need to file a complaint?
   Use the Application for an Order of Possession or Other Remedies form, available from the Manitoba RTB website. Attach all documentation.
5. Can I withhold rent if my utilities are cut off?
   In certain cases, yes—but contact the RTB or get legal advice first, as improper withholding may risk eviction.

Key Takeaways

• Landlords cannot cut off essential utilities except for repairs with proper notice.
• Contact your landlord, then the RTB, and document all steps if utilities are unlawfully disconnected.
• File the correct RTB form to restore services and seek compensation where appropriate.

Need Help? Resources for Tenants

• Manitoba Residential Tenancies Branch – Official RTB website, call 204-945-2476 (Winnipeg) or 1-800-782-8403 (Toll-free in Manitoba)
• Legal Aid Manitoba – Get legal information or representation
• Manitoba Human Rights Commission – For discrimination-related housing concerns
• Local public health authority – For emergencies or health and safety complaints

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1. Residential Tenancies Act (Manitoba), see full official legislation
2. Manitoba Residential Tenancies Branch, tenant resources and forms

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