Repairs and Maintenance Rules

Tenants in Manitoba have rights when a rental unit needs repairs, and knowing the rules helps you stay safe and avoid disputes. This guide explains what landlords are generally required to fix, how to report problems, and what to do if repairs are delayed or ignored. You will learn practical steps to document issues, request timely maintenance, and when to contact the Residential Tenancies Branch for help. The language is plain and tenant-focused, with examples of urgent versus routine repairs, how long to wait for fixes, and how to prepare evidence if you need to file an application for dispute resolution. Keep written records of all contacts and receipts to support any follow-up.

Landlord repair obligations in Manitoba

Under Manitoba tenancy rules, landlords must maintain rental units in a condition that meets basic health and safety standards and that complies with the Residential Tenancies Act and related regulations. If a problem affects habitability, heat, water, plumbing or major appliances provided under the lease, the landlord is usually responsible for the repair.^[2] For application and dispute procedures contact the Residential Tenancies Branch.^[1]

• Heating and hot water that keep the unit safe and dry
• Plumbing and sewage fixes that prevent leaks or health hazards
• Structural issues like damaged doors, windows, or roof leaks
• Electrical problems that create fire or shock risks

How to report and document repair issues

Start by notifying your landlord or property manager in writing and include the following: what is broken, when it began, and how it affects your daily life. Keep copies of every message, photos or videos of the problem, and any receipts for emergency repairs you paid for. If a landlord responds but does not complete the repair, continue to keep dated records and follow up in writing.

• Send a written notice describing the issue and requested action
• Take dated photos or videos as evidence of damage or ongoing problems
• Keep receipts if you pay for temporary emergency fixes and note why you paid
• Record dates and times of phone calls and who you spoke with

You can read more about standard repair responsibilities in routine cases on the government guidance and see examples of tenant and landlord duties in Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

Urgent repairs and emergencies

Urgent repairs include situations that make the unit unsafe or uninhabitable, such as major water leaks, no heat in winter, electrical hazards, or sewage backup. For immediate danger, contact emergency services first if people are at risk, then notify your landlord right away. If your landlord cannot or will not address an emergency, document the issue and seek guidance from the Residential Tenancies Branch.^[1]

• Act quickly for hazards that risk health or safety and inform the landlord immediately
• Provide written notice as soon as possible describing the emergency
• Keep photographic evidence of urgent damage and any responses

If repairs aren’t done: formal steps

If informal requests fail, tenants can file an application for dispute resolution with the Residential Tenancies Branch. The typical official route is the Application for Dispute Resolution, which starts a formal review process and can result in an order requiring repairs or compensation. Provide copies of all notices, photos, receipts, and a clear timeline when you file.^[3]

• Complete the required application form and attach evidence
• Attend any scheduled hearing or provide written submissions if asked
• If successful, follow the order and keep a copy for your records

FAQ

Who is responsible for fixing mould or pest issues?

Landlords are usually responsible for repairs to prevent and remediate mould and pests when these problems stem from building defects or inadequate maintenance; tenants should report concerns in writing and keep evidence.

Can I withhold rent if repairs aren’t made?

Withholding rent is risky and often not permitted; instead use written requests and file an application with the Residential Tenancies Branch if the landlord does not act.

How long should I wait for non-urgent repairs?

Reasonable timelines vary, but landlords should address routine maintenance within a fair and prompt time after being notified; document all communications.

How-To

1. Assess whether the issue is an emergency or a routine repair
2. Notify the landlord in writing with dates, photos, and the requested remedy
3. Keep detailed records of messages, repairs, and receipts
4. File an Application for Dispute Resolution with the Residential Tenancies Branch if the problem is not resolved

Key Takeaways

• Landlords must fix problems that affect habitability and safety.
• Document all issues, communications, photos, and receipts to support your case.
• Use the Residential Tenancies Branch process if informal requests fail.

Help and Support / Resources

• Manitoba Residential Tenancies Branch — official info and forms
• Residential Tenancies Act (C.C.S.M. c. R119) — legislation
• Application for Dispute Resolution and tenant guidance

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1. [1] Manitoba Residential Tenancies Branch
2. [2] Residential Tenancies Act (C.C.S.M. c. R119)
3. [3] Application for Dispute Resolution and tenant guidance