Manitoba Tenant Guide: Utilities and Services Explained

Are you renting in Manitoba and confused about who pays for utilities and services? Understanding the rules around electricity, heat, water, and other essential services can help you avoid disputes and unexpected costs. Manitoba’s tenancy laws set out clear responsibilities for both landlords and tenants when it comes to utilities. This guide explains what you need to know as a Manitoba tenant, including key forms, your rights, and where to get help if something goes wrong.

What Are Utilities and Services?

Utilities include electricity, heat, water, gas, and sometimes internet or cable. Services can also cover tasks such as snow removal, yard care, and garbage collection. Your responsibilities depend on your rental agreement and Manitoba law. Tenant Rights and Landlord Rights in Manitoba provides an overview of tenancy rules specific to the province.

Who Pays for Utilities in Manitoba?

Typically, your lease or rental agreement states who must pay for which utilities and services. In Manitoba, landlords must ensure tenants have essential services, but the costs may fall to either the landlord or tenant, depending on your contract. It’s important to clarify the following:

• Heat and water: Landlords must provide these unless the agreement says otherwise, and tenants are aware before signing.
• Electricity and other services: Check your lease. If it says you pay, you’re responsible. Otherwise, it’s usually the landlord’s duty.
• Phone, internet, cable: These are commonly paid by tenants.

If a service is included in your rent, your landlord cannot remove it unless your rent is reduced or you both agree to the change in writing.

What If Utilities or Services Are Interrupted?

Landlords must not deliberately cut off essential utilities, even if there is a dispute or missed rent. If heat, water, or electricity stops due to the landlord’s actions, it is a violation of Manitoba’s Residential Tenancies Act^[1]. Tenants can report these issues to the Residential Tenancies Branch.

Temporary interruptions for repairs or emergencies may be allowed if your landlord gives proper notice and minimizes disruption. If you experience problems, document what happened, keep copies of your bills and communications, and contact the Residential Tenancies Branch if necessary.

Key Tenant Rights and Responsibilities

• Know your agreement: Always ask for a written rental contract that clearly states who pays for each service.
• Condition of services: Landlords must ensure all services they provide are in good working order when you move in, and remain so throughout your tenancy.
• Separately metered units: If your apartment only has one meter shared by several tenants, the landlord cannot require you to pay all the utility costs unless this is clear in your agreement and you agree in writing.

Learning more about your Obligations of Landlords and Tenants: Rights and Responsibilities Explained will help you understand your specific duties around utilities and maintenance.

Routine Maintenance and Repairs

Landlords must maintain rental properties and provided appliances in good condition. For example, if your landlord supplies the stove or fridge, they’re responsible for repairs unless you caused the damage. The same applies to in-suite heaters or water systems if they are included in your agreement.

For more on this, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.

Forms and Official Steps

Several official forms can be useful for tenants dealing with utility and service problems:

• Request for Repair Form (Form 2): Use this to ask your landlord to restore interrupted or malfunctioning services. Submit a completed form to your landlord, and keep a copy. Access the official form here.
• Tenant’s Application for Orders (Form 3): If your landlord doesn’t fix the problem, apply to the Residential Tenancies Branch for help. For example, a tenant in Winnipeg might use Form 3 after multiple attempts to get heat restored. Get Form 3 from the official Manitoba website.

Always follow these steps using written documents and keep all copies for your own records.

Where to Get Help

In Manitoba, the official body that manages rental disputes is the Residential Tenancies Branch. They can explain your rights, help resolve conflicts, and enforce rules if utilities or services are wrongly cut off.

If you need to search for new homes with clear utility details, Find rental homes across Canada on Houseme with comprehensive filtering for your needs.

FAQ: Manitoba Utilities and Services

1. Do Manitoba landlords have to provide heat in winter?
   Yes. In most rentals, landlords must provide heat from September 15 to June 15. If your lease says otherwise, it must be clear and agreed to by both parties.
2. If my landlord cuts off my utilities, what should I do?
   Document the problem and contact the Residential Tenancies Branch immediately. Denial of essential utilities is not allowed, even if there is a dispute.
3. Can the landlord charge me for all utilities if there is only one meter for several apartments?
   No. If services are not separately metered, the landlord cannot require you to pay all utilities unless you agree in writing and it is clear in the lease. This is to ensure fairness.
4. Am I responsible for yard work or snow removal?
   Check your lease. If it’s included in your agreement, you may be required to maintain the yard or clear snow. Otherwise, the landlord is responsible.
5. What if I move into my unit and utilities aren’t working?
   Contact your landlord right away and file a Request for Repair (Form 2) if they do not resolve the problem quickly.

How-To: Handling Utility Problems in Manitoba Rentals

1. How do I request repairs or restoration of services?
   Complete the Request for Repair Form (Form 2), give it to your landlord, and keep a copy for your records.
2. What steps should I take if utilities are still not fixed?
   Apply to the Residential Tenancies Branch using Tenant’s Application for Orders (Form 3) with details about the issue and evidence of your requests.
3. How can I confirm my responsibilities before signing a lease?
   Ask for a written agreement that specifies who pays each utility and which services are included.
4. How do I dispute a charge for services I did not agree to?
   Write to your landlord, keep all communication, and contact the Residential Tenancies Branch if it isn’t resolved.

Key Takeaways

• Always confirm in writing who pays for each utility and service before signing your lease.
• If you lose access to heat, water, or electricity due to the landlord, contact the Residential Tenancies Branch right away.
• Request and keep copies of all communications and official forms regarding utilities and repairs.

Need Help? Resources for Tenants

• Residential Tenancies Branch Manitoba – For all tenancy and utility-related disputes and forms.
• Request for Repair (Form 2) – Ask your landlord to repair or restore essential services.
• Tenant’s Application for Orders (Form 3) – File with the Branch if your landlord does not resolve the issue.
• Tenant Rights and Landlord Rights in Manitoba – Provincial rules and key facts for Manitoba renters.

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1. Residential Tenancies Act (Manitoba)
2. Manitoba Residential Tenancies Branch

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