Maintenance and Repairs for New Manitoba Tenants

Moving into a new rental in Manitoba comes with important rights and responsibilities for both tenants and landlords—especially when it comes to maintenance and repairs. Whether it's your first apartment or you’re switching homes, understanding who handles repairs, how to request maintenance, and what to do if problems go unfixed helps protect your comfort and safety throughout your tenancy.

Understanding Maintenance and Repair Responsibilities

In Manitoba, both tenants and landlords have specific duties outlined by law to keep rental housing in good, livable condition. These are primarily set out in the Residential Tenancies Act (Manitoba)^[1].

• Landlord responsibilities: Ensuring the property is safe, clean, and meets health and building standards; handling structural, heating, plumbing, electrical, and major repairs; maintaining appliances included in the rental agreement.
• Tenant responsibilities: Keeping the unit reasonably clean; promptly notifying the landlord of needed repairs; not deliberately damaging the property; performing minor, ordinary cleaning.

If you're unsure about who must handle a repair, refer to your lease agreement and the law. Manitoba law generally makes the landlord responsible for most repairs related to health, safety, and habitability.

Routine Repairs vs. Emergency Repairs

Routine repairs are non-urgent, such as fixing a leaking tap or replacing a broken window pane, while emergency repairs are needed when health or safety is at risk—like a broken furnace in winter or severe plumbing leaks.

• Tenants must report all repairs as soon as possible in writing.
• Landlords are obligated to address regular maintenance in a reasonable timeframe (typically 7-14 days for routine issues).
• Emergencies should be acted on immediately—if you can’t reach your landlord, you may arrange repairs and seek reimbursement, but always provide documentation.

If you need to take urgent action, keep all receipts and written records for your communications and expenses.

How to Request Repairs

When you need something fixed, following these steps is the best way to protect your rights and ensure your issue is addressed:

1. Put your request in writing: Send a dated email or written letter describing the problem, the location in the unit, and the urgency.
2. Provide reasonable access: The landlord can enter to make repairs with at least 24 hours’ written notice (except emergencies).
3. Document everything: Take photos, keep copies of your requests, and note any landlord responses.

If Repairs Aren’t Made: Filing a Complaint

If your landlord does not fix serious problems after you make a written request, you have the right to escalate the issue.

• Contact the Residential Tenancies Branch (RTB), Manitoba’s housing dispute authority.
• You can file a Service Request Form (RTB Form) to report a breach of maintenance obligations. Find and download the form here.^[2]
• Practical example: If your landlord ignores repeated requests to fix a furnace in winter, submit the Service Request Form to have the RTB order repairs or take other action.

Health and Safety Concerns

Issues like mold, inadequate heat, pest infestations, or unsafe wiring are not just annoyances—they can be threats to your well-being. These concerns must be addressed quickly under the law.

Learn more about Health and Safety Issues Every Tenant Should Know When Renting and what steps you can take for your protection.

Move-In and Routine Inspections

Doing a thorough inspection when you move in sets the stage for smooth maintenance during your tenancy and helps avoid disputes later. Document any issues immediately and have both parties sign off on the findings.

For tips on what to look for in your first walkthrough, see the Guide to the Initial Rental Property Inspection for Tenants.

Know Your Rights and Next Steps

Under Manitoba’s rental laws, you are protected if you follow the correct process. Never withhold rent due to outstanding repairs without first seeking an order from the RTB. Instead, follow official channels to ensure your home is healthy, safe, and comfortable. If you need a new place, Find rental homes across Canada on Houseme with ease.

For a broader view of Manitoba tenant protections, see Tenant Rights and Landlord Rights in Manitoba.

FAQ: Maintenance & Repairs in Manitoba Rentals

1. Who is responsible for fixing appliances in my rental?
   Generally, if the appliance (like fridge or stove) is supplied by the landlord and included in your lease, the landlord must maintain and repair it, unless you caused the damage.
2. How quickly does my landlord need to fix issues?
   Emergencies (like no heat in winter) should be addressed immediately; routine problems should be fixed within a reasonable time, usually 7-14 days.
3. Can I make repairs and deduct the cost from my rent?
   No, unless you have a written order from the Residential Tenancies Branch. Otherwise, make requests in writing and apply to the RTB if repairs aren’t made.
4. What if I cause accidental damage?
   You must promptly notify your landlord and arrange/pay for the repairs. Failing to do so could result in deductions from your damage deposit or further action.
5. Is it OK to withhold rent if my landlord won't fix something?
   You should not withhold rent. Instead, follow the complaint process with the RTB to seek an order for repairs and/or rent reduction.

How To: Deal with Unaddressed Repairs in Manitoba

1. How do I formally request repairs from my landlord?
   Send a dated written or emailed request detailing the issue, location, and urgency. Keep copies for your records.
2. What are the steps if the landlord does not respond?
   Wait a reasonable time, make a follow-up request, then contact the RTB if repairs are still not completed.
3. How do I file a maintenance complaint with the RTB?
   Fill out the Service Request Form, attach your written repair requests and supporting documents, and submit to the RTB by mail or in person. You can find the form on the official RTB website.
4. What happens after I file the Service Request Form?
   The RTB will review your evidence, may contact your landlord, and can order repairs or rent reductions if the landlord is found responsible.

Key Takeaways

• In Manitoba, landlords must handle most maintenance and repairs that affect safety, health, and livability.
• Always put repair requests in writing and document your communications.
• If major repairs go unaddressed, you can apply to the Residential Tenancies Branch for help.

Staying organized with records and following official steps keeps your rental experience safe and stress-free.

Need Help? Resources for Tenants

• Residential Tenancies Branch (RTB): For questions, complaints, official forms, and dispute resolution, visit the Manitoba RTB website or call 204-945-2476 / 1-800-782-8403 (toll-free in Manitoba).
• Service Request Form: Download, complete, and submit if your landlord is not making needed repairs: Official RTB Maintenance Complaint Form.
• Tenants’ Rights Organizations: For advice, education, and advocacy, check local non-profits or student unions.
• Tenant Rights and Landlord Rights in Manitoba

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1. Residential Tenancies Act (Manitoba)
2. Residential Tenancies Branch – Maintenance Complaint Resources & Forms

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