Utilities and Services Checklist for BC Tenants

Moving into a new rental in British Columbia means more than just unpacking—it's about making sure your utilities and essential services are handled correctly. This complete checklist will help you set up, transfer, or manage electricity, water, heating, internet, and more, while making sure you know your rights under BC law as a tenant. Whether you're a first-time renter or a seasoned tenant, this guide helps prevent surprises and supports a smooth move-in.

Understanding Your Utility Responsibilities

In BC, your rental agreement will outline which utilities are your responsibility and which are covered by your landlord. Typical utilities and services include:

• Electricity and gas
• Water and sewage
• Garbage and recycling collection
• Internet, cable, and phone
• Heating (sometimes specified separately)
• Hot water

Always carefully review your rental agreement to see which services are included. If you’re unsure about a clause, consult your landlord in writing for clarification. For more guidance on what changes after signing your lease, read What Tenants Need to Know After Signing the Rental Agreement.

Before You Move In: The Utility Set-Up Checklist

Step-by-Step: Setting Up or Transferring Utilities

• Ask for an itemized list: Request details from your landlord or property manager about which utilities you must set up yourself.
• Contact utility providers: Schedule connections for electricity (BC Hydro), gas (FortisBC), and other services before your move-in date.
• Confirm move-in/move-out meter readings: Record these with photos and note the date. This may protect you from being charged for previous tenants' usage.
• Check for municipal services: Water, sewage, and garbage might be included in rent for some apartments. In homes, these are often paid directly by tenants or billed by your municipality.

Common Utility and Service Issues

Sometimes, disputes arise—such as unexpected service charges, unclear responsibility, or loss of essential services. When this happens:

• Communicate in writing: Always document utility issues and your discussions with your landlord.
• Urgent problems: Extreme loss of heating, water, or power in winter may be considered an emergency. Document the issue and consider Emergency Situations and Repairs: Tenant Rights and Responsibilities.
• A landlord cannot disconnect utilities as a form of penalty or eviction. If this happens, contact the Residential Tenancy Branch of BC immediately.

Relevant Forms for BC Tenants

• Condition Inspection Report (Form RTB-27): Required at move-in and move-out, this form helps track the condition of your rental (including functioning utilities and appliances). If you spot issues (e.g., non-working heat), include them here. Download the Condition Inspection Report.
• TEN Application (Dispute Resolution): If your landlord fails to provide or restore essential services, use the "Application for Dispute Resolution" (Form RTB-12) to file a complaint. Example: If your landlord shuts off water or heat, submit this form to the Residential Tenancy Branch. Get the Application for Dispute Resolution.

Read the instructions carefully for each form and submit to the correct government office as specified on the form itself.

Essential Tips for Moving Into a New Rental Home

Preparing early for utilities will help you settle in quickly. For more on making your move smooth, see Essential Tips for Tenants When Moving Into a New Rental Home.

Legislation and Where to Get Help

In BC, renters and landlords are governed by the Residential Tenancy Act.^[1] This law sets out duties around heat, water, and other vital utilities.

The Residential Tenancy Branch (RTB) oversees disputes in BC.

For province-specific info on rights and key obligations, please visit Tenant Rights in British Columbia.

Wondering where to look for your next place? Find rental homes across Canada on Houseme.

FAQ

1. Who pays for utilities in a BC rental?
   Check your rental agreement: usually, tenants pay for electricity, internet, and sometimes gas. Landlords are typically responsible for heat and water unless otherwise specified.
2. What should I do if my heat or water stops working?
   Contact your landlord in writing immediately. If there's no action, and it's an emergency, you can file an "Application for Dispute Resolution" with the Residential Tenancy Branch.
3. Does my landlord have to provide internet or cable?
   No. Only essential services—water, heat, electricity (if included in the lease)—are required by law unless your agreement specifically says otherwise.
4. Can my landlord enter to fix utilities?
   Except for emergencies, your landlord must give at least 24-hour written notice before entering for repairs or inspections.

How-To: Handle Utility Disputes in BC Rentals

1. How do I resolve a dispute over utility charges with my landlord?
   1. Communicate concerns in writing.
   2. Keep records (invoices, emails, photos).
   3. If unresolved, complete the Dispute Resolution Application (Form RTB-12) and submit to the RTB.
   4. Prepare evidence and attend the virtual tenancy hearing if required.
2. How do I set up electricity and gas when moving in?
   Contact BC Hydro and FortisBC as soon as your rental agreement is signed. Give them your move-in date, personal details, and (if needed) a recent credit check or deposit.
3. How do I document utility problems for a dispute?
   Take photos, save bills and emails, and include these with your dispute application when filing with the RTB.

Key Takeaways for Tenants

• Always clarify who is responsible for which utilities in your lease.
• Connect or transfer services in advance and keep records of meter readings and bills.
• Document and report issues early, and use official BC government forms if issues go unresolved.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB): 1-800-665-8779
• BC Housing Rental Assistance
• Tenant Resource & Advisory Centre (TRAC): Advocacy and education for BC renters
• Tenant Rights in British Columbia

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1. Residential Tenancy Act (British Columbia Government, current version)
2. Residential Tenancy Branch, BC

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