BC Tenant Rights: Utilities and Services Explained

Understanding your rights and responsibilities regarding utilities and services is essential for tenants across British Columbia. Whether you are moving into a new rental or have concerns about your current living situation, knowing where the law stands can save you stress and money. This guide covers key aspects of utilities and services for BC tenants, helping you feel confident and informed throughout your tenancy.

What Are Utilities and Services in a Rental?

"Utilities" typically include basics like electricity, heat, water, and sometimes gas, while "services" can mean things like garbage collection or internet. Who pays for which utility or service—landlord or tenant—should always be stated in your written rental agreement. Clarity at the outset helps prevent disputes later on.

Who Is Responsible for Utility Payments?

In British Columbia, utilities and services can be included in rent or billed separately. The Residential Tenancy Act^[1] sets out broad standards, but the specific responsibility comes down to your contract:

• If your rental agreement says utilities are included, the landlord pays.
• If utilities are not included, the tenant is responsible for opening accounts and paying bills on time.

It's crucial to review your lease carefully. If you are unsure about your obligations, refer to Obligations of Landlords and Tenants: Rights and Responsibilities Explained for more details on shared duties.

What Must Landlords Provide?

Under the law, landlords are required to supply essential services and utilities that make a home liveable, such as adequate heat and running water, unless your agreement specifically says otherwise. Any interruption to these services (without good legal reason or emergency) may violate your rights.

Common Utility and Service Disputes

Disagreements can arise around:

• Who pays for what utility (especially if the agreement was unclear)
• Loss or restriction of essential services (like heat, electricity, or water)
• How charges are calculated in shared-meter or multi-unit buildings

For most issues, first contact your landlord in writing. If the problem continues, you may need to get help from the BC Residential Tenancy Branch.

What If a Landlord Interrupts Utilities?

It is illegal for a landlord to deliberately shut off vital utilities or services as a way to "force" a tenant out or for any reason other than necessary repairs, emergencies, or where allowed by law. If this happens, you can take action right away. Not only can the landlord face penalties, but you may have the right to compensation.

Relevant Official Forms for Tenants

• Application for Dispute Resolution (Form RTB-12): Use this form to request a hearing at the Residential Tenancy Branch if your landlord unlawfully interrupts utilities, fails to provide agreed services, or you have a billing dispute.
  Application for Dispute Resolution (RTB-12)
  Example: If your landlord refuses to restore power after repeated requests, file this form to seek an order for compliance or compensation.

What Services Must Always Be Provided?

Even if not specifically mentioned in the rental agreement, a landlord cannot withdraw services or utilities that make the home safe and habitable. Typical non-negotiable essentials include:

• Heating (especially during the heating season)
• Running water (hot and cold)
• Electricity for lights and appliances
• Solid waste collection (city or municipal rules apply)

If these basics are not provided, this can be a serious health and safety concern. Learn more about risks and tenant solutions in Health and Safety Issues Every Tenant Should Know When Renting.

What About Rent Increases and Utilities?

In BC, a landlord cannot suddenly transfer utility responsibility to a tenant or charge separately for utilities that were previously included in rent, unless both parties agree in writing. Increases in utility charges are only allowed through legal rent increase procedures and not as a way to sidestep rent control rules.

More Resources for Tenant Rights

Looking to move, downsize, or find a new rental across British Columbia? Find rental homes across Canada on Houseme for up-to-date listings and helpful features.

For a full overview of your rights and responsibilities, see Tenant Rights in British Columbia.

1. Can a landlord make me pay for utilities not listed in my agreement?
   No. If your tenancy agreement does not say you are responsible, your landlord must cover those utility costs.
2. Is it allowed for the landlord to turn off my heat in the winter?
   Never, unless for brief repairs or with proper notice for necessary maintenance. Withholding heat in winter can be a violation of your rights.
3. Who contacts utility companies to set up service?
   If utilities are not included in rent, tenants should set up their own accounts with providers before moving in.
4. How do I dispute a sudden utility bill from my landlord?
   Try to resolve it directly with your landlord in writing. If unresolved, apply for dispute resolution with the Residential Tenancy Branch.
5. Does my landlord have to provide internet or cable?
   No, unless your agreement says so. Most essential services do not include these "extras."

1. How do I document a utility interruption for my case?
   Write down the time, date, and type of interruption. Take photos or videos if possible. Keep copies of any communications with your landlord about the issue.
2. How do I apply to the Residential Tenancy Branch if my landlord won’t restore utilities?
   Complete the Application for Dispute Resolution (Form RTB-12), explain the issue, and submit with supporting documents. The Branch will schedule a hearing.
3. How do I check if the services I pay for are included in my lease?
   Review your signed rental agreement under the "Utilities/Services" or "Other Terms" sections. If it’s unclear, ask your landlord for written clarification.

Key Takeaways for BC Tenants

• Always review your rental agreement to clarify who pays for utilities and services.
• Essential utilities (heat, water, electricity) should never be interrupted without proper cause.
• If you face unresolved utility or service issues, the BC Residential Tenancy Branch can help.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB) – main office for tenant disputes, applications, and info
• RTB Info Line: 1-800-665-8779
• Residential Tenancy Act (BC)
• Tenant Rights in British Columbia

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1. ^[1] Residential Tenancy Act – Government of British Columbia

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