Feeling safe is essential for every tenant. In Alberta, having secure building access and well-maintained intercom systems is a key part of rental safety. This article explains what your rights are, what your landlord is responsible for, and what steps you can take if your building’s security is inadequate.

Why Secure Access and Intercoms Matter in Alberta Rentals

Secure entry systems and working intercoms help create a safe living environment. These systems limit who enters your building, offer peace of mind, and can help prevent unauthorized access or crime. In Alberta, tenants in multi-unit buildings have the right to expect basic security measures from their landlords.

Alberta Tenant and Landlord Obligations for Building Security

Alberta’s Residential Tenancies Act (RTA) outlines both tenant and landlord responsibilities. Landlords must ensure rental buildings meet health and safety standards—including maintaining doors, locks, and intercom or buzzer systems if provided.^[1]

• Entry doors and locks must be in good working order.
• If a building provides an intercom or security system, it must be kept functional.
• Tenants must not tamper with locks or security systems and should report problems promptly.

For a clear overview of these shared duties, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

What the Law Requires

• Entry systems (like electronic fobs, keys, buzzers) must be safe—broken locks or buzzers should be repaired quickly.
• Common areas (lobbies, stairwells, hallways) should not be left open or unmonitored due to faulty access controls.

How to Address Security Access or Intercom Issues

If your intercom or entry system is not working properly, or if your building feels unsafe, you should:

• Notify your landlord in writing—include specific details on what is wrong and how it affects your safety.
• Keep a record of all communications and request repairs in writing.
• If the problem is not addressed in reasonable time, escalate the concern to Alberta’s Residential Tenancy Dispute Resolution Service (RTDRS) or local authorities if safety is at immediate risk.

Tip: Routine checks of locks and intercoms are a smart part of your move-in process. Review Guide to the Initial Rental Property Inspection for Tenants before you settle in.

Key Official Forms and How to Use Them

There is no province-wide form specifically for "security access systems" in Alberta, but several relevant forms and complaint processes are available:

• Notice of Remedy Required (RTDRS Form 8): Use this if your landlord does not address serious building security or repair issues. It is filed through the RTDRS.

How to Use: Complete the Notice of Remedy Required (RTDRS Form 8) and deliver a copy to your landlord. If there is no response or resolution, use this notice to apply to the Residential Tenancy Dispute Resolution Service (RTDRS).^[2]

Step-by-Step: Requesting Security Repairs

• Document the issue (photos, dates, detailed notes).
• Send a written request to your landlord or property manager.
• Wait a reasonable time for a response (usually 7-14 days, unless immediate danger).
• If unresolved, serve a Notice of Remedy Required.
• Apply to RTDRS if needed, using your documentation and forms.

Relevant Legislation and Where to Get Help

• Alberta Residential Tenancies Act: Covers rental rights and repair obligations.
• Minimum Housing and Health Standards: Sets rules for building security and maintenance.
• Tribunal: Residential Tenancy Dispute Resolution Service (RTDRS)

For a broader overview of your legal protections, visit Tenant Rights and Landlord Rights in Alberta.

Safe Renting: Best Practices for Tenants

• Test building security and intercoms when moving in
• Report any access or security failures right away
• Participate in safety committees or tenant meetings if available
• Use reputable sites like Canada's best rental listings platform to find secure homes

Proactive tenants help keep properties safe and ensure prompt attention to building security issues. For other essential safety considerations, see Health and Safety Issues Every Tenant Should Know When Renting.

Frequently Asked Questions

1. Does my landlord have to provide a secure entry or working intercom?
   Landlords must ensure doors and locks are secure and that provided intercom or security systems are in good repair, but there is no legal requirement to install new intercoms if one was never provided.
2. What should I do if my building’s entry door isn’t locking properly?
   Report the issue in writing to your landlord as soon as possible, and ask for a prompt repair. Document the problem and keep all communications.
3. Can I withhold rent if my landlord doesn’t fix the security or intercom?
   No, Alberta law does not permit tenants to withhold rent. Use the proper complaint or dispute process to address unresolved safety repairs.
4. Where can I turn if my landlord ignores security concerns?
   You can apply to the Residential Tenancy Dispute Resolution Service (RTDRS) for an order requiring repairs or corrections.
5. Does my landlord have to let me add extra locks or cameras?
   Tenants generally need landlord permission to make security changes like extra locks or cameras. Seek written consent before making any alterations.

Key Takeaways on Alberta Rental Security

• Alberta law protects tenants’ right to basic building security and timely repairs
• Always notify your landlord in writing about security concerns
• Use official forms and the RTDRS if your issues are not addressed

Addressing security proactively helps ensure a safer, more comfortable rental experience.

Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS): For complaints and dispute resolution
• Service Alberta: Landlord and Tenant Information
• Local municipal bylaws offices for immediate safety threats
• Tenant advocacy organizations (search your local area)

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1. [1] Residential Tenancies Act (Alberta)
2. [2] Residential Tenancy Dispute Resolution Service (RTDRS)

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