Step-by-Step Guide to Solving Rental Safety Issues in Alberta

Every Alberta tenant deserves the right to a safe and secure rental home. If you’re worried about broken locks, unsafe wiring, dangerous stairwells, or other safety concerns, you’re not alone. This guide explains your rights and provides simple, practical steps to address safety and security issues—so you can feel at home, protected, and empowered.

Your Rights to Safety and Security in Alberta Rentals

Landlords in Alberta have a legal duty to provide safe and healthy living conditions under the Residential Tenancies Act (RSA 2000, Chapter R-17.1). This includes making repairs to heating, locks, windows, and other features essential for your wellbeing. Tenants also have responsibilities—to report issues promptly and not cause damage themselves.

• Common safety issues: non-working locks, fire hazards, broken windows, pest infestations
• Security concerns: unauthorized entry, poorly lit entrances, malfunctioning security doors

For a deeper look at legal expectations, visit Tenant Rights and Landlord Rights in Alberta.

What To Do: Step-By-Step Process for Tenants

1. Identify and Document Safety Issues

• Take photos or videos of unsafe conditions (e.g., a broken deadbolt, exposed wires)
• List hazards and note when you discovered them

Keeping a clear, dated record will help if further action is needed.

2. Notify Your Landlord in Writing

• Send a detailed letter, email, or text describing the problem
• Request urgent repair if there’s immediate risk (such as non-functioning heating in winter)
• Keep a copy of all communications for your records

3. Give Your Landlord a Reasonable Time to Respond

• Alberta law expects prompt attention to serious safety issues
• If the repair is urgent (like a broken door lock), the landlord should act immediately
• For non-urgent issues, 7–10 days may be considered reasonable

4. Take Further Action if Repairs Aren’t Made

• If the landlord fails to fix the problem, you can file a complaint or application
• Contact Alberta’s Residential Tenancy Dispute Resolution Service (RTDRS)

Forms and application details are provided below.

Official Forms and Where to Find Them

• Application for Residential Tenancy Dispute Resolution Service (RTDRS) (Form RTDRS-1):
  Use this form when your landlord does not address urgent health or safety concerns after you’ve notified them. Example: you’ve reported a broken lock, but after several days, it remains unfixed.
  Get the RTDRS Application Form (RTDRS-1)

Submit completed forms with the RTDRS. They provide an impartial, legally-binding decision faster than going to court.

Other Resources on Health, Safety & Repairs

• You can also learn about your rights related to unsafe or unhealthy housing at Health and Safety Issues Every Tenant Should Know When Renting.
• If urgent repairs are required, understanding Emergency Situations and Repairs: Tenant Rights and Responsibilities can help you take timely action.

Who Handles Tenant Safety Issues in Alberta?

The Residential Tenancy Dispute Resolution Service (RTDRS) is Alberta’s official tribunal for most tenant-landlord disputes, including safety and repair complaints.

Legislation Protecting Alberta Tenants

• Residential Tenancies Act (RSA 2000, Chapter R-17.1) governs tenant rights, safety, repairs, and dispute procedures

FAQ: Tenant Questions About Safety and Security in Alberta

1. What qualifies as a safety issue in a rental home?
   Common examples include broken locks, fire hazards, poor lighting in common areas, and anything that poses a risk to your health or security.
2. How quickly must my landlord fix a safety concern?
   For urgent concerns (like a faulty lock or broken heater in winter), your landlord should act immediately. For less urgent matters, repairs should be made within a reasonable period, usually 7–10 days.
3. Can I withhold rent if my landlord ignores safety repairs?
   No, Alberta law generally does not allow tenants to withhold rent. Instead, file a complaint with the RTDRS or seek an order for repairs.
4. What can I do if I feel unsafe due to other tenants or neighbours?
   Report your concerns to your landlord first. If the threat is severe (criminal behaviour), contact the police.
5. Are security cameras allowed in my building?
   Landlords may install cameras in public areas for security, but not inside your private unit. They should also inform tenants about camera use.

How To: Take Action on Safety or Security Concerns

1. How to report a safety-related repair needed?
   Document the issue with photos, write a detailed notice to your landlord, and keep a copy for your records.
2. How to apply for dispute resolution if nothing is fixed?
   Fill out the RTDRS Application Form, submit supporting evidence, and file with the RTDRS.
3. How to prepare for an RTDRS hearing?
   Gather all records, photos, repair requests, and be ready to explain your side calmly and honestly.
4. How to check the status of a complaint?
   Visit the RTDRS website or call for updates after submitting your application.

Key Takeaways

• Tenants in Alberta have a right to a safe and secure home—and recourse if those rights aren’t met.
• Document concerns, notify your landlord, and use official dispute processes if needed.
• For more information, read Health and Safety Issues Every Tenant Should Know When Renting.
• Looking for a different home? All-in-one rental site for Canadian cities helps you find safe, verified rentals across the province.

Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS): Provincial body to resolve rental disputes and safety concerns quickly
• Service Alberta: Landlord and Tenant: Guidance, forms, and official landlord-tenant information
• For free advice, contact the local legal clinic or tenants’ organization in your area

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1. Residential Tenancies Act (RSA 2000, Chapter R-17.1): Read the legislation
2. RTDRS official forms: Access RTDRS application forms
3. Service Alberta tenancy pages: Official government source

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