RTDRS Application Process

What is the RTDRS?

The Residential Tenancy Dispute Resolution Service (RTDRS) is a tribunal for Alberta landlords and tenants to resolve common rental disputes more quickly and affordably than court. The RTDRS handles money claims, repairs, deposits and some eviction matters and offers hearings by telephone, video or in person.^[1]

When to apply

• Unpaid rent or rent arrears where a party seeks payment.
• Serious repair or habitability disputes that a landlord has not fixed.
• Security deposit disputes about refunds, deductions or interest.
• Eviction-related claims where a party seeks an order for possession or to dispute a notice.

For related problems and stepwise solutions, see Common Issues Tenants Face and How to Resolve Them.

How to apply (overview)

1. Gather evidence: copies of the lease, photos, receipts and communication logs.
2. Fill out the RTDRS Application form and attach your evidence.^[2]
3. Pay the application fee or ask about a fee waiver and file the application within the required time.
4. Serve the other party as directed and file proof of service with RTDRS.
5. Prepare for the hearing: organize documents, prepare questions, and decide if you need a witness.

If you need to look for alternate housing while a dispute proceeds, Find rental homes across Canada on Houseme.

Practical example

If a tenant in Alberta is missing a repair for mould that affects health, they can document dates, photos, repair requests and apply to RTDRS asking for an order to require repair and compensation for any damages.^[3]

Forms you may need

• RTDRS Application — the main form to start a claim; use it when you request money, a repair order or possession.^[2]
• Response to Application — the form the other party uses to reply; it explains what they agree or disagree with.
• Request for Review or Reconsideration — used if you believe there was an error in the RTDRS decision.

FAQ

How long does RTDRS take to decide a case?

Processing and hearing times vary, but RTDRS aims for faster resolution than court; scheduling depends on case complexity and availability.

Can I represent myself at RTDRS hearings?

Yes, tenants or landlords can represent themselves; you may also bring a friend, advocate or legal counsel if you prefer.

Is RTDRS binding?

Decisions are binding unless reviewed; RTDRS orders can be registered with court for enforcement if necessary.

How-To

1. Download the RTDRS Application form and read the instructions carefully.
2. Attach copies of lease, photos, receipts and a short timeline of events.
3. File the form with RTDRS, pay the fee or request a waiver, and serve the other party.
4. Attend the hearing prepared, present your evidence succinctly, and follow the tribunal’s directions.

Help and Support / Resources

• RTDRS - Residential Tenancy Dispute Resolution Service
• RTDRS forms and guides
• Residential Tenancies Act (Alberta)

1. [1] RTDRS - Residential Tenancy Dispute Resolution Service (Government of Alberta)
2. [2] RTDRS forms and guides (Government of Alberta)
3. [3] Residential Tenancies Act (Province of Alberta)