Residential Tenancy Dispute Resolution Service process

Facing a rental problem in Alberta can feel overwhelming, but the Residential Tenancy Dispute Resolution Service offers a practical path for tenants and landlords to resolve disputes about rent, repairs, deposits or eviction.^[1] This guide explains how the RTDRS application and hearing process works, what evidence to collect, typical timelines, and how to use official forms^[2] so you can present your case clearly. It uses plain language aimed at tenants and renters and shows step-by-step actions like documenting problems, serving notices correctly, and preparing for a hearing. If you need to challenge a rent increase, a maintenance delay, or a deposit dispute in Alberta, these clear steps will help you move forward with confidence.

How it works

Most tenancy disputes under Alberta's Residential Tenancies Act are eligible for the RTDRS, which is faster and more informal than court.^[3] RTDRS hears claims about unpaid rent, damage deposits, repairs, unlawful eviction and more. The service aims to help parties settle with a hearing before a single adjudicator; evidence is submitted in advance and hearings can be by phone, video or in person.

Start: apply and pay the fee

To begin you complete the official application and submit the required fee. Common practice: collect photos, receipts and any written communication before you apply.

• Complete the RTDRS application form (follow the form instructions)
• Pay the application fee as required by the RTDRS
• Attach evidence: photos, receipts, messages and a short written timeline

Prepare for the hearing

Preparing well means being concise and organized. The adjudicator will want relevant facts and supporting documents.

• Organize documents, photos and receipts as evidence
• Create a clear timeline of events and communications
• List witnesses and short witness statements if available

At the hearing

Hearings are often straightforward. Speak clearly, focus on facts, and refer to your evidence.

• Attend on time and follow the adjudicator's instructions
• Present your evidence clearly and stick to the facts
• Ask for the remedy you want (refund, repair order, possession order)

For step-by-step problem solving about common maintenance or landlord communication problems, see Common Issues Tenants Face and How to Resolve Them. If you need guidance on filing a complaint or communicating formally with a landlord, see How to Handle Complaints in Your Rental: A Tenant's Guide.

If you need to look for other housing while a dispute is ongoing, Find rental homes across Canada on Houseme.

FAQ

What kinds of disputes can I bring to the RTDRS?

You can bring disputes about unpaid rent, security deposit returns, repairs and maintenance, unlawful entry, and some eviction issues. The RTDRS covers many tenant-landlord issues under Alberta law.

How long does the RTDRS process take?

Timelines vary. After you apply you may receive a hearing date within weeks to a few months depending on caseload, with additional time for decisions and enforcement.

Do I need a lawyer to apply or attend?

No. Tenants and landlords can represent themselves. You may bring a lawyer or agent, but many people participate without legal representation.

How-To

1. Decide to apply and confirm RTDRS has jurisdiction for your issue
2. Complete the RTDRS application form and pay the fee
3. Attach organized evidence and a short timeline of events
4. Attend the scheduled hearing and present your case clearly
5. If successful, follow the decision instructions to enforce or collect remedies

Help and Support / Resources

• Residential Tenancy Dispute Resolution Service (RTDRS) - Government of Alberta
• Tenant and landlord rights - Government of Alberta
• Residential Tenancies Act - Alberta Queen's Printer

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1. [1] Residential Tenancy Dispute Resolution Service — Government of Alberta
2. [2] RTDRS forms and instructions — Government of Alberta
3. [3] Residential Tenancies Act — Alberta Queen's Printer