Many tenants in Alberta at some point need to address concerns such as overdue repairs, rent disputes, or health and safety issues in their rental unit. Understanding the complaint process under Alberta's residential tenancy laws can empower you to resolve issues quickly and fairly. This guide explains how to file a tenant complaint, details the key Alberta forms, and summarizes your options for getting support.

Understanding Your Rights and Responsibilities

In Alberta, tenant rights and responsibilities are governed by the Residential Tenancies Act (RTA). The legislation outlines what landlords and tenants must do, and what to do if problems can’t be resolved informally. It’s helpful to know your obligations as a renter before making a formal complaint. For a detailed overview, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

When and Why File a Tenant Complaint?

Tenants should consider filing a complaint if any of the following occur:

• Your landlord is not making required repairs, despite written notice
• There are health or safety hazards in your unit or building
• You believe your landlord is not following the lease or Alberta law
• You are facing an illegal eviction or unlawful entry

Resolving disputes informally is always the recommended first step. Put your concerns in writing and keep a record of communication with your landlord.

How to File a Tenant Complaint in Alberta

Tenants in Alberta can seek help from several official channels, but the main authority for tenancy disputes is the Residential Tenancy Dispute Resolution Service (RTDRS). Alternatively, you may apply to court if needed. Here’s how the process works:

Step 1: Gather Documentation

• Copies of your lease
• Written notices or correspondence with your landlord
• Photos or evidence of the problem (e.g., needed repairs)
• Receipts, if you paid for repairs or cleaning yourself

Step 2: Try to Resolve Informally

Communicate your concern in writing, and keep copies. If the landlord does not respond or fix the issue within a reasonable time, you may proceed to file a formal complaint.

Step 3: File with the RTDRS

The RTDRS offers a faster alternative to court for most tenancy issues. Typical disputes handled include maintenance problems, return of deposits, unpaid rent, and lease terminations.

Forms You’ll Need

• Application for Residential Tenancy Dispute Resolution (Form RTDRS-1): This is the main form to start a claim at RTDRS.
  Find and submit it online at the official RTDRS application page.
  Example: If your landlord refuses to return your security deposit after you move out, use this form to file your complaint.
• Notice of Hearing: After submitting your application, you will receive a Notice of Hearing. Provide a copy to your landlord according to RTDRS instructions.

Step 4: Serve the Landlord

You must deliver ("serve") the application and Notice of Hearing to your landlord following the RTDRS rules. Proof of service is required.

Step 5: Attend the Hearing

On your scheduled date, attend your hearing by phone or in person. Bring all your documents and evidence. An RTDRS officer will make a legally binding decision.

Common Tenant Complaint Topics in Alberta

Many complaints relate to property maintenance, health issues, rent, or security deposits. For information about your right to a healthy and safe home, visit Health and Safety Issues Every Tenant Should Know When Renting.

If you are facing general problems not resolved by your landlord, you might also consult How to Handle Complaints in Your Rental: A Tenant’s Guide.

You can always Find rental homes across Canada on Houseme if your current rental situation is not meeting your needs.

Where to Find Alberta Tenant Rights Information

The most up-to-date details about Alberta tenant rights are found on Tenant Rights and Landlord Rights in Alberta.

FAQs about Filing Tenant Complaints in Alberta

1. What if my landlord refuses to fix urgent repairs?
   Inform your landlord in writing and document the issue. If not fixed, you can apply to the RTDRS or court to order repairs or compensation.
2. How long does the RTDRS process take?
   RTDRS hearings are usually scheduled within a few weeks, much faster than court in most cases.
3. Is there a fee to apply to RTDRS?
   Yes, there is an application fee (currently $75), but fee waivers are available for eligible tenants. Refer to the official RTDRS fee schedule.
4. Can I be evicted for filing a complaint?
   No, Alberta law prohibits landlords from evicting tenants for exercising their legal rights or making complaints in good faith.
5. What if my issue isn’t covered by RTDRS?
   Certain matters, like discrimination or criminal issues, may require you to contact another authority. Reach out to Service Alberta for guidance.

Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS) – Complaint forms, process, and support
• Service Alberta: Landlords and Tenants – General tenant advice and contact numbers
• Dial 310-0000 within Alberta for government information on tenancy issues
• Legal clinics: Calgary Legal Guidance – Tenants' Rights Program

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1. Residential Tenancies Act (RTA), Alberta. Full text of Alberta’s Residential Tenancies Act
2. Residential Tenancy Dispute Resolution Service (RTDRS), Alberta. Official RTDRS Portal
3. Service Alberta tenancy information: Landlord and Tenant Information

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