What to do first
Document the condition of the unit and the landlord's itemized deductions. Take photos and videos, keep receipts for repairs or cleaning, and write a short dated timeline of move-out events. If the landlord provided an itemized statement, ask for details about each deduction in writing. For general guidance about deposits, see Understanding Rental Deposits: What Tenants Need to Know.
Collect evidence
- Photos and videos showing move-in and move-out condition.
- Receipts for repairs, cleaning, or replacement items.
- Copies of the lease, inspection reports and communication with your landlord.
Talk to your landlord
Send a clear written request for an itemized explanation of deductions and keep a copy. Offer to resolve minor disagreements informally before filing a dispute.
Official forms and where to file
To pursue a formal dispute you usually apply to the territory's Residential Tenancies Office[1] or the body named in Yukon legislation, the Residential Landlord and Tenant Act[2].
- Application/Request to the Residential Tenancies Office — used to start a dispute hearing; for example, file this form if you and your landlord cannot agree on deductions.
- Security deposit receipt or statement — used as proof of the amount paid and any agreed deductions; save the receipt you received when you paid the deposit.
For information about recovering interest on returned deposits, see How to Get Your Security Deposit Back with Interest When Moving Out.
FAQ
- How long do I have to dispute a deposit deduction?
- You should act quickly. Many territories set time limits measured in days or months from the move-out date or from when you receive the landlord's itemized list. Check the Residential Tenancies Office for the exact deadline.[1]
- What if I can’t afford a hearing fee?
- Ask the Residential Tenancies Office about fee waivers or reduced-cost dispute services; community legal clinics or tenant advice lines may also help.
- Can the landlord deduct for normal wear and tear?
- No. Landlords can only deduct for damage beyond normal wear and tear or for unpaid rent. Keep move-in photos to show normal wear versus damage.
How-To
- Check your lease and the landlord's itemized deductions for dates and specific charges.
- Gather photos, receipts, inspection reports and a written timeline of events.
- Contact the landlord in writing to request clarification and offer to resolve the issue.
- Complete the official Application form and attach evidence if you cannot reach agreement.
- Attend the hearing, present your evidence clearly, and ask questions about any unclear charges.
- If the decision orders a refund, follow up promptly to get your deposit returned with any awarded interest.
Key Takeaways
- Document move-in and move-out condition with dated photos and receipts.
- Request an itemized list and try informal resolution before filing a dispute.
- File an application with the Residential Tenancies Office if you cannot agree with the landlord.[1]
If you need to find a new rental while you dispute or afterward, Find rental homes across Canada on Houseme.
Help and Support / Resources
- Yukon Government — Renting and tenancy information
- Residential Tenancies Office (Yukon)
- Residential Landlord and Tenant Act (Yukon)
