Top 50 Questions: Safety & Security for Quebec Tenants

Safety & Security Quebec published June 26, 2025 Flag of Quebec
What are my landlord’s obligations for apartment safety in Quebec?
Landlords must provide safe, healthy, and secure housing under Quebec’s Civil Code.
Can I request new locks if I feel unsafe in my rental?
Yes, you can request lock changes, but you need landlord consent unless you have a court order.
What should I do if there is no smoke detector in my unit?
Notify your landlord to install a functioning smoke alarm. It is legally required.
Who is responsible for replacing smoke detector batteries?
The tenant must replace batteries, but landlords must provide a working detector.
Can my landlord enter my apartment without notice for safety reasons?
Only in emergencies (like fire or gas leak), otherwise 24-hour written notice is required.
What if my apartment door or window won’t lock?
Ask your landlord to repair it without delay. It’s a basic security obligation.
Is the landlord required to have fire extinguishers in common areas?
Yes, in multi-unit buildings, according to Quebec fire and building safety codes.
Who can I contact if my landlord ignores urgent safety repairs?
Contact the Tribunal administratif du logement (TAL) for assistance.
Can I install my own security system?
Only with the landlord’s written permission. You may be responsible for removal when moving.
How do I file an official complaint about safety hazards?
Submit an "Application to the Tribunal administratif du logement" (Form), specifying safety concerns.
What is considered an urgent (emergency) repair in Quebec?
Any repair affecting safety or habitability, like broken locks, heating failure, or flooding.
Is it legal for my landlord to have a key to my apartment?
Yes. Landlords may keep a key but cannot enter except as permitted by law.
What do I do if my building’s entrance is broken and unsafe?
Report it immediately to your landlord and keep a record of your request.
Can I refuse a landlord's entry if I feel unsafe?
You may refuse non-emergency entry if proper notice is not given, except in emergencies.
What law protects tenant safety in Quebec?
The Civil Code of Québec, Book V, Housing Lease articles, covers safety and maintenance.
Can I withhold rent if my rental is unsafe?
No. Rent must be paid, but you can file an application with the TAL for remedies.
Who pays for repairs after a break-in?
The landlord repairs damages unless you are somehow responsible.
Am I allowed to add extra window bars or locks?
Only with landlord’s written approval. Unauthorized alterations may breach your lease.
What should I do if I feel threatened by a neighbour?
Contact police for immediate threat, then inform your landlord about the situation.
Should the building have security cameras?
Not required by law, but many landlords use them for added security in common areas.
What can I do if my mailbox is frequently vandalized?
Report it to your landlord, who is responsible for maintaining common areas.
Can I change my locks if I have a restraining order against someone?
Yes, if you present the legal order and inform the landlord promptly.
Who is responsible for stairwell lighting?
Landlords must ensure proper lighting in all common areas, including stairwells.
Can I ask for a copy of my building’s fire safety plan?
Yes, you may request it. The landlord must comply with fire safety regulations.
My building’s main doors are always unlocked, what can I do?
Notify your landlord in writing and request secure access be restored.
Are landlords responsible for pest control?
Yes, landlords must provide a pest-free environment unless you caused the issue.
Are emergency exits required in all buildings?
Buildings must comply with municipal fire and safety codes for exits and signage.
Is the landlord responsible for clearing snow and ice?
Yes, landlords must remove snow and ice from common paths and stairs.
What are my rights if my apartment is burgled?
Notify your landlord and police. The landlord must resume a secure unit promptly.
Can my landlord evict me for requesting safety repairs?
No. Retaliatory eviction is not allowed under Quebec law.
What if my apartment has mold or water damage?
Inform your landlord in writing. If ignored, file with the TAL for repairs and compensation.
Can a landlord install cameras facing my private door?
No. Cameras in private areas without consent violate privacy rights.
Who enforces fire and building safety in Quebec?
Local municipalities enforce codes; for disputes, contact the TAL or local authorities.
Are carbon monoxide detectors required in Quebec rentals?
Required where units have fuel-burning appliances or access to garages. Landlords install, tenants maintain batteries.
How do I report a dangerous structure or hazard?
Report dangerous conditions to the landlord and your municipality. File a TAL complaint if not addressed.
Can I break my lease if my apartment is unsafe?
You may apply to the TAL for early termination due to serious safety issues (Form Demande d’autorisation de résiliation, here).
Are there rules for balcony and railing safety?
Yes, landlords must comply with municipal safety standards for all balconies and railings.
Can the landlord turn off heating or water for repairs?
Only for essential repairs and usually with prior notice; prolonged lack is not allowed.
What official forms do I use for safety complaints in Quebec?
Use the “Application to the TAL” (Form) to start a safety or repair claim.
Where can I get help if I have accessibility or mobility concerns?
Ask the landlord for accommodation. The TAL offers guidance on tenant rights and accessibility.
Is it my responsibility to check for carbon monoxide leaks?
No, landlords must ensure rental properties are free from carbon monoxide risks.
Can a landlord install extra locks without telling tenants?
No, any changes must be communicated and authorized.
What to do if a fire exit is blocked?
Notify the landlord immediately and, if persistent, contact your municipality or fire department.
Can I sue for damages if injured due to a safety issue?
You may have a claim against the landlord for negligence; seek legal assistance or consult the TAL.
Who is responsible for cleaning and safety in common laundry rooms?
The landlord is responsible for maintenance and basic safety in all common areas.
What can I do if the building alarm is defective?
Report to landlord in writing. Lack of action? File a complaint with the TAL.
Can the landlord enter my apartment with police?
Yes, but only for emergencies or with a legal warrant.
Are tenants allowed to store flammable materials in apartments?
No, storing hazardous or flammable items breaches safety rules and lease terms.
Should I have tenant insurance for safety and security?
It's strongly recommended; it covers personal belongings and liability but is not required by law.
How do I get proof if a landlord refuses a necessary safety repair?
Document communication, take photos, and file a complaint with the TAL if unresolved.

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

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