Top 50 Questions About Utilities & Services for Quebec Tenants

Utilities & Services Quebec published June 26, 2025 Flag of Quebec
Who usually pays for utilities in Quebec rentals?
It depends on your lease; either the landlord or tenant may be responsible. Check your written lease for details.
Can my landlord include utility costs in my rent?
Yes, utilities can be included in the rent if specified in your lease agreement.
What if my lease says utilities are not included?
You are responsible for setting up and paying utility accounts if your lease excludes utilities.
What can I do if my landlord stops providing agreed utilities?
You can file a complaint with the Tribunal administratif du logement (TAL).
Is heat always included with my rent in Quebec?
Not always. Check your lease; if included, landlord must provide heating per municipal bylaws.
What is the minimum heat requirement in a Quebec rental?
From Sept 15 to June 1, most municipalities require at least 21°C in living areas.
Who handles electricity accounts in Quebec?
If your lease says you pay electricity, you must set up your own account with Hydro-Québec.
Can my landlord turn off my utilities if I am behind on rent?
No. It's illegal for a landlord to cut off utilities as a penalty for unpaid rent.
What should I do if water or electricity is shut off suddenly?
First, contact your landlord. If not resolved, contact your city or the TAL.
Who pays for repairs if a heating appliance breaks?
The landlord is responsible if heat is included in your rent or lease.
Can my landlord raise my rent for higher energy costs?
Yes, but only at lease renewal, following TAL guidelines and rules on rent increases.
Is landlord responsible for garbage and recycling collection?
Landlord must provide access, but the municipality actually collects. Tenants must follow building rules.
Who pays for internet and cable?
Usually, tenants pay unless otherwise stated in the lease.
Are there rules about utility meters in Quebec rentals?
Yes. Each dwelling should have its own meter if tenants pay separate utilities.
Can my lease be changed to add or remove utilities?
Only if both landlord and tenant agree in writing and sign an amendment.
Is my landlord responsible for pest control if it's included in services?
Yes, if included in lease or required by local health bylaws.
Who pays for snow removal and lawn care?
Check your lease. If not specified, the landlord pays for common areas.
Can I deduct utility costs from my rent if the landlord fails to pay?
Generally, you must first apply to the TAL for permission. Never deduct on your own.
What official form can I use for utility service interruptions?
File "Application to the TAL" (Form TAL-0701) to report problems with services or repairs.
Where do I find information about my city's utility rules?
Check your municipal website or contact city services directly.
What if neighbors share my utility meter?
You may complain to the TAL if you're unfairly charged for others' usage.
Can my landlord ask me to pay for past tenants' bills?
No. You are only responsible for bills incurred during your own tenancy.
How do I know what utilities are included?
The lease will clearly state which utilities or services are included.
Is water always included in Quebec apartments?
Often yes, but always confirm in your lease.
What are essential services according to Quebec law?
Heat, electricity, and running water are considered essential.
Can my landlord restrict my use of water or heating?
No, landlords must provide reasonable access to essential services as outlined by law.
May a landlord charge a service fee for utilities?
Only if agreed in the lease; otherwise, extra service fees are not permitted.
Who pays for light bulbs and smoke alarm batteries?
Tenant usually pays unless otherwise agreed in the lease.
Is the landlord responsible if there's a long-term blackout?
The landlord must try to restore essential services quickly, but some outages may be out of their control.
Are there any energy efficiency requirements for rentals?
No mandatory requirements, but certain renovations may require conformity with building codes.
Can I install my own internet or satellite TV?
With landlord's permission; do not make changes to the property without approval.
Is the landlord responsible for sewer backups?
Yes, unless the problem was caused by tenant misuse.
Can I be evicted for overusing utilities?
Only if your lease sets specific limits and you do not comply after notice from the landlord.
Where can I get help if my landlord doesn't answer utility problems?
Contact TAL or your local tenant advocacy group.
How do I prove what utilities were included in my lease?
Keep a signed copy of your lease and any written agreements or emails.
If my utilities are included, can the landlord enter to read meters?
Yes, but they must give reasonable notice unless it's an emergency.
Can my landlord force me to switch electricity providers?
No, Hydro-Québec is the main provider for most of Quebec; changes require your consent.
What can I do if the heating is not sufficient?
Notify your landlord. If unresolved, apply to the TAL for an order.
Is my landlord responsible for broken appliances included in the lease?
Yes, repairs for included appliances are usually the landlord's responsibility.
Can utilities be shut off for renovations?
Only temporarily, and with reasonable notice and restoration as soon as possible.
Who pays for damages caused by a utility failure?
The responsible party (landlord or tenant) depending on the cause; claims may be made in court or to the TAL.
Can my landlord control thermostat settings?
No, unless the lease specifies central control. Otherwise, you control within the unit.
Where can I file a complaint about unsafe utility conditions?
At the TAL or your local public health unit.
Are shared laundry facilities required in rentals?
No, unless the lease or building description specifically includes them.
What is the official name of the Quebec tenancy tribunal?
Tribunal administratif du logement (TAL).
What is the relevant legislation for utilities in Quebec rentals?
The main law is Quebec's Civil Code of Québec, especially articles on leases.
Can my landlord require me to pay utilities in cash?
No, you can pay utilities directly to providers, not the landlord, unless agreed otherwise in lease.

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for renters everywhere.

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