Feeling safe in your home is a basic right for every tenant in Quebec. When renting an apartment or multi-unit building, secure entry systems and working intercoms are key for security and peace of mind. This guide explains what you can expect as a tenant in Quebec regarding secure building entry, landlord responsibilities, and your right to request repairs or upgrades.

Are Intercom Systems and Secure Access Legally Required in Quebec Rentals?

Quebec’s main tenancy law, the Civil Code of Québec – Book V (Lease of Residential Immovables), does not specifically require landlords to install intercom or buzzer systems in every rental property. However, it does require landlords to ensure the property is safe and secure for tenants. This means any access control systems in place must be kept operational and repairs made promptly.^[1]

Landlord legal duties include:

• Providing a dwelling fit for habitation, which includes basic physical security
• Maintaining entryways, locks, and any existing security systems (e.g., intercoms, entry codes, buzzer panels)
• Responding to tenant requests for repairs of these systems

Working security features are especially important in buildings where many tenants rely on controlled entry. If a building’s main access is via intercom or electronic lock, it must be kept functional.

What Can Tenants Do If Intercoms or Main Doors Are Not Secure?

If intercoms, buzzers, or main entry locks aren’t working and your safety is at risk, you have the right to ask your landlord to make repairs as soon as possible. Here are common examples:

• Buzzer panel at the entrance is broken or malfunctioning
• Front door isn’t locking properly or is frequently left open
• Intercom speaker/phone in your unit does not work

If your landlord does not act quickly after you send a request, you can formally request repairs or even seek orders from the Tribunal administratif du logement (TAL), Quebec’s official landlord-tenant tribunal.

Filing a Complaint or Formal Repair Request

Start with a written repair request to your landlord (by email or registered letter, keeping proof). If there’s no action, you can:

• Apply to the Tribunal administratif du logement (TAL) for an order requiring repairs
• This can include requests for urgent or security-related work

Form to Use: Application to Institute Proceedings (Demande introductive d’instance) (TAL Official Form)

• When to Use: If your landlord repeatedly ignores requests and your building access or safety is compromised
• Tenant Example: Your apartment’s main entrance has been left unsecured for weeks, and the landlord has ignored your emails. You file this application with TAL to compel repairs.

If safety issues such as broken locks or malfunctioning entry systems may put you at risk, consider emergency procedures as outlined in Emergency Situations and Repairs: Tenant Rights and Responsibilities.

Landlords’ Responsibility for Safety Upgrades and Repairs

Landlords are not required to introduce new security technology, but must maintain any security or intercom system already present at move-in. They must also comply with municipal bylaws which may set additional access standards for some types of buildings.

Landlords who fail to fix a security system or lock may be in breach of their duty to provide a safe home. Tenants may be entitled to a rent reduction or compensation if security failures cause actual damage or harm.

Other Health and Safety Considerations for Tenants

Building security is just one part of your overall rental safety rights. For a broader look at safety obligations, see Health and Safety Issues Every Tenant Should Know When Renting. These include:

• Safe entry/exit
• Functioning smoke and carbon monoxide detectors
• Proper lighting in common areas

Looking for a new place where safety is a priority? Find rental homes across Canada on Houseme and check for secure access features before you sign.

For complete details on your rights, visit the Tenant Rights and Landlord Rights in Quebec page.

FAQs: Secure Building Access and Tenant Rights in Quebec

1. Does my landlord have to provide an intercom or buzzer system?
   Not by default—but if a system exists, your landlord is responsible for keeping it working and safe.
2. What if my building's front door isn’t locking?
   Notify your landlord in writing right away and request urgent repair. If ignored, you can apply to the Tribunal administratif du logement for help.
3. Can I change the lock myself if my landlord is slow to act?
   Generally, you need your landlord’s permission before changing locks. In urgent circumstances, you may get a new lock but must give the landlord a copy of the key and inform them in writing.
4. Where can I report recurring security problems?
   You can file a formal application to the Tribunal administratif du logement and check if local municipal bylaws offer extra support.
5. Are landlords responsible for video cameras or electronic key fobs?
   If these systems exist, the landlord must keep them functioning, but not all buildings are required to have them by law.

Key Takeaways

• Quebec landlords must keep doors and access systems secure and working if already installed.
• If repairs are needed, always request them in writing and keep documentation.
• The Tribunal administratif du logement helps tenants resolve unresolved safety and repair issues.

Need Help? Resources for Tenants

• Tribunal administratif du logement (TAL) – Quebec’s official residential tenancy board for applications and help
• Official TAL forms: All tenant forms
• Government of Quebec Tenants’ Rights: Rental Issues – Government of Quebec
• Tenant associations: Consult local housing committees (Comités logement) for guidance and advocacy

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1. Civil Code of Québec, Book V – Lease of Residential Immovables, Official text
2. Tribunal administratif du logement (TAL), Tenant obligations
3. Government of Quebec: Rental Issues Information

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