Tenants in Quebec often need copies of lease agreements, repair histories, invoices and related documents to resolve disputes, track repairs, or prove rent and deposit details. This guide explains, in plain language, how renters can request records from a landlord, what to include in a written request, typical timelines, and when to escalate to the Tribunal administratif du logement. It also covers what to do if records are missing or incomplete, how to preserve evidence, and practical examples so you can act confidently while protecting your rights as a tenant in Quebec.
What records tenants can request
Common records a tenant can ask for include the executed lease, rent receipts, repair requests and work orders, invoices from contractors, correspondence about access or repairs, and any logs kept by the landlord about maintenance. Keep requests focused and specific so the landlord can locate files quickly.
How to make an effective written request
Always make requests in writing, date the request, describe exactly which records you want, and keep a copy. State a reasonable deadline for a response (for example, 10 business days) and indicate how you want to receive the files (email or printed copies). If you send the request by email, save delivery confirmation or read receipts; if by mail, use registered mail.
- Write a dated request listing specific documents (lease, repair invoices, contractor names).
- State how you want records delivered and a clear deadline (for example, within 10 days).
- Follow up by phone or email and note the call, date, and name of the person you spoke with.
Sample wording you can adapt
"Please provide copies of my signed lease, all rent receipts from my tenancy, and repair invoices for work performed between January 1, 2024 and December 31, 2024. Please deliver copies by email to [email protected] within 10 days."
What to do if a landlord refuses or ignores the request
If the landlord does not reply or refuses to provide records, send one follow-up notice documenting earlier attempts and your preferred method of delivery. If that fails, you can file an application with the Tribunal administratif du logement to request the records or to ask for an order requiring the landlord to produce them. If you file with the Tribunal, include copies of your written requests and any proof of delivery or follow-up.
Official forms and when to use them
Below are key official resources tenants in Quebec commonly use:
- Application to the Tribunal administratif du logement (Demande) — use this when a landlord refuses to provide records or to resolve rent, repair or eviction disputes; include copies of your written requests and evidence of non-response.[1]
- Civil Code of Québec references — consult the Civil Code for obligations related to leases, repairs and tenant protections when preparing an application or understanding legal duties.[2]
- Tribunal forms and instructions page — use the Tribunal's forms page to find the correct application form and step-by-step filing instructions before submitting your request.[3]
FAQ
- Can I see my signed lease and rent receipts?
- Yes. Ask your landlord in writing for copies of the signed lease and any rent receipts; keep proof of your request.
- How long should I wait for a response?
- Give a reasonable deadline such as 10 business days; if there is no reply, follow up in writing and consider filing with the Tribunal administratif du logement.
- What if the records show unpaid repairs or missing receipts?
- Keep copies of the records, document your communications, and consider filing an application with the Tribunal to seek remedies or corrections.
How-To
- Prepare a clear written request that lists each document you want, includes dates or time ranges, provides your contact details, and is dated.
- Send the request by a method that creates proof of delivery (registered mail or email) and save a copy of what you sent.
- If you do not receive the records within your stated deadline, gather your written requests and evidence and file the appropriate application with the Tribunal administratif du logement.[1]
- Attend any Tribunal hearing with organized copies of documents, a timeline of events, and witnesses or photos if available.
Help and Support / Resources
- Tribunal administratif du logement — official portal for applications and forms
- Civil Code of Québec — obligations and rules affecting leases
