Tenants in Prince Edward Island often need clear, practical steps to document repair problems so they can get fixes and protect their rights. This guide explains what evidence to gather — photos, video, dated messages, repair receipts and a simple log — and how to present that evidence to a landlord or the province’s residential tenancy authority. It uses plain language so renters can follow each step, know which official forms to use, and understand common timeframes for repairs. Whether you face urgent habitability issues or recurring maintenance problems, the tools here will help you build a strong record and decide when to escalate a complaint or apply for a decision.
What to document and why
Good evidence shows the problem, when it started, what steps you took, and any expenses you incurred. Keep everything organised in one folder or folder on your phone so it is easy to share if you need to make a complaint.
- Photos and videos showing the damage, taken from multiple angles and with clear lighting.
- Date- and time-stamped files or a simple note of when each photo or video was taken.
- Written records of every request you make to the landlord, including texts, emails and voicemail summaries.
- Receipts for any repairs you paid for, temporary accommodation, or safety measures you needed to buy.
- A short repair log that records dates, times, who attended, and what was done.
How to collect strong evidence
Photos and video
Shoot clear images and short video clips that show the full context (room, appliance, wall) and the specific defect (leak, mould patch, broken heater). If possible, show a stable object like a calendar or a dated newspaper in frame to help prove timing.
- Take wide shots to show location and close-ups for detail.
- Record short video describing the issue aloud so your voice and date are part of the record.
- Back up photos and videos to cloud storage and a local copy.
Keep a repair log and receipts
A simple table or notebook with date, time, action taken, who attended, and cost is often enough. Include copies or photos of receipts and invoices.
- Record every contact with the landlord and any responses received.
- Save receipts for emergency purchases or contractor work you paid for.
Notifying your landlord
Start with a clear written request describing the problem, the steps you have taken, and the remedy you want. Where possible, send the request by email or text so there is a timestamp. For non-urgent maintenance follow the normal reporting process; for urgent or emergency issues, call and follow up in writing.
- State the problem, the date it began, any health or safety concerns, and what you are asking the landlord to do.
- Keep copies of the message and any replies; these records are evidence if you need to escalate.
For guidance distinguishing emergency repairs from routine maintenance, see Emergency Situations and Repairs: Tenant Rights and Responsibilities and Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.
When to apply to the PEI tenancy authority
If a landlord does not address a serious habitability or safety issue within a reasonable time, you can apply to the province’s residential tenancy authority for a decision. The official body that handles residential tenancy disputes in Prince Edward Island provides guidance on applications and hearings[1]. The relevant legislation that sets out landlord and tenant obligations is the province’s Residential Tenancies Act[2], and the government also publishes official forms for applications and notices[3].
- If an issue affects heat, hot water, or serious flooding, act quickly and document urgency.
- For other repairs, allow a reasonable time after your written request before filing an application.
FAQ
- What counts as strong evidence for a repair dispute?
- Photos, video, dated messages to the landlord, receipts, and a brief repair log that shows dates and actions are the most persuasive types of evidence.
- Can I pay for a repair and deduct the cost from my rent?
- In Prince Edward Island do not unilaterally deduct rent without following official rules or getting an order; instead document costs and ask the tenancy authority what remedy is appropriate.
- How long should I wait after notifying my landlord before filing an application?
- Allow a reasonable time depending on the issue — urgent hazards require faster action, while routine repairs may need several days or weeks for scheduling.
- Will my records be used at a hearing?
- Yes. Clear, dated photos, messages, receipts and a log help the decision-maker understand the timeline and seriousness of the issue.
How-To
- Write a clear, dated request to your landlord describing the repair needed and send it by email or text.
- Take photos and short videos that show the problem, and back them up to cloud storage.
- Keep a short log of every contact and any expenses related to the repair.
- If the landlord does not act within a reasonable time, check the official timelines and prepare an application to the tenancy authority.
- File the official form, attach your evidence, and be ready to present the facts at a hearing or mediation.
Key Takeaways
- Document problems promptly with photos, videos and a repair log.
- Always notify the landlord in writing and keep copies of the communication.
- Escalate to the tenancy authority when reasonable timeframes for repair are not met.
Help and Support / Resources
- Residential Tenancies information - Government of Prince Edward Island
- Residential Tenancies Act - Prince Edward Island
- Residential rental property forms - Government of Prince Edward Island
