What to do on move-in day
On move-in day focus on creating clear, dated evidence of the rental's condition so you can dispute pre-existing damage later if needed.
- Take time-stamped photos and short videos of every room, fixtures, appliances and any damage.
- Write a dated inventory and condition notes; include unusual stains, scratches, and smells.
- Keep copies of keys, move-in receipts, and delivery records.
- Use the provincial move-in condition form when available and give a copy to your landlord.[3]
Notifying your landlord and using forms
Tell your landlord about any damage in writing as soon as possible and keep proof of delivery. Link to the provincial board and legislation when you need to escalate.
- Send a written notice describing the damage and attach photos or a checklist; keep a dated copy for your records.
- Note the time and method of delivery so you can show you met any notice windows required by the province.
- Try to agree in writing on repairs or deductions to avoid future disputes.
If you need a model checklist, see the Guide to the Initial Rental Property Inspection for Tenants and review deposit rules in Understanding Rental Deposits: What Tenants Need to Know.
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When to apply to the Residential Tenancies Board
If the landlord refuses to acknowledge pre-existing damage or deducts your deposit unfairly, you can apply to the provincial board for a decision. The tribunal that handles these disputes is the Residential Tenancies Board.[1] The governing law is the Residential Tenancies Act.[2]
- Gather your evidence package: photos, dated inventory, receipts and any written notices or emails.
- Contact the board for filing instructions or use the official application form referenced above.[3]
- Be prepared to present your evidence at a hearing if the board schedules one.
FAQ
- How can I prove damage was there before I moved in?
- Use time-stamped photos and videos, a dated written inventory, witness statements if available, and provide copies to the landlord right after moving in.
- What if my landlord refuses to accept my move-in condition report?
- Keep proof you delivered it, continue documenting, try to resolve directly, and if necessary file an application with the Residential Tenancies Board using the official form.[3]
- Can the landlord deduct my deposit for pre-existing damage?
- Not normally. The landlord must prove the damage was caused during your tenancy; well-documented move-in records protect you from unfair deductions.
How-To
- Document every area with photos and short videos that include a timestamp or camera metadata.
- Complete a written move-in inventory and condition checklist and keep a signed copy if the landlord will sign.
- Send a clear written notice to the landlord describing issues and attach your evidence; retain proof of sending.
- If you cannot resolve the issue, submit the official application to the Residential Tenancies Board and pay any filing fee required.[3]
- Attend any hearing and present organized evidence; ask for a written decision to enforce if necessary.
Key Takeaways
- Document the rental thoroughly on move-in day to protect your deposit.
- Send written notices and keep proof whenever you report damage to the landlord.
- Use the Residential Tenancies Board and official forms if you cannot resolve the dispute informally.
Help and Support / Resources
- Residential Tenancies Board - Government of Prince Edward Island
- Residential Tenancies Act - Prince Edward Island
