If you’re a tenant in Ontario and repairs in your rental unit have been done poorly or not up to standard, you have legal rights and several pathways to have the problem fixed. This guide explains your rights under Ontario law, how to request better repairs, and what forms and resources are available to help you resolve the issue efficiently.

Your Right to Proper Repairs in Ontario Rentals

In Ontario, landlords are required to keep your rental home in a good state of repair, fit for living, and compliant with health, safety, and housing standards. This requirement comes from the Residential Tenancies Act, 2006^[1]. Repairs must be completed not just promptly, but properly and safely.

• Landlords must keep plumbing, heating, and electrical systems in working condition
• They must address leaky roofs, broken windows, damaged floors, and other issues
• Repairs must comply with all provincial and municipal building and health codes

Poor workmanship, incomplete repairs, or recurring issues after a repair are not acceptable under Ontario law.

Common Examples of Poorly Done Repairs

Poorly performed repairs can create frustration, inconvenience, and even health or safety risks. Examples include:

• Leaky plumbing fixed temporarily, but the issue returns
• Patching up water damage without addressing the source of the leak
• Electrical outlets that still spark after repair
• Mold or pests only superficially addressed

What to Do if Repairs Are Poorly Done

If you find that repairs were not properly completed in your unit, follow these steps to resolve the situation:

1. Document the Problem

Before contacting your landlord, collect evidence:

• Take dated photos or videos showing the ongoing problem
• Keep notes about when repairs were done and what was fixed
• Retain copies of any written requests or communications with your landlord

2. Notify Your Landlord in Writing

Inform your landlord in writing that the repair was not completed properly, describing the ongoing issue and requesting that it be addressed again.

3. Allow a Reasonable Time for Response

Ontario law requires landlords to act within a reasonable time. What’s considered reasonable might depend on the urgency of the problem. For urgent health or safety issues, landlords must act promptly.

4. Keep Detailed Records

Continue to document any further issues, communications, and attempts to have the repair properly completed.

5. Apply to the Landlord and Tenant Board (LTB) if the Problem Persists

If your landlord does not fix the repair or it remains poorly done, you can file an application with the Landlord and Tenant Board (LTB). You may be eligible for remedies such as rent abatements, orders requiring proper repairs, or compensation for certain losses.

Key Official Forms for Ontario Tenants

• Form T6: Tenant Application about Maintenance
  • When to use: If your landlord has failed to repair, or repairs were not properly completed.
  • Example: If a leaking pipe was "fixed" but the leak continues, submit a T6.
  • Where to get it: Official LTB Forms
• T5: Tenant Application about Tenant Rights
  • When to use: If your tenant rights have been substantially interfered with (including recurring repair problems affecting your enjoyment or safety).
  • Where to get it: Official LTB Forms

How to Apply

You can apply online or by mail to the LTB. Attach your evidence and communications to support your claim. For more on how to handle these types of issues, see How to Handle Complaints in Your Rental: A Tenant’s Guide.

Related Rights and Issues

Poor repairs may create or worsen Health and Safety Issues Every Tenant Should Know When Renting. If the matter is urgent—affecting heating, water, or safety—see Emergency Situations and Repairs: Tenant Rights and Responsibilities for next steps. General obligations regarding repairs and maintenance are explained in Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

If your repair problem is affecting your ability to stay in your home or enjoy your rental, remember that Tenant Rights in Ontario protect you from retaliatory eviction or discrimination when you exercise these rights.

Explore rental homes in your area with up-to-date listings on Houseme.

FAQ: Poorly Done Repairs for Ontario Tenants

1. Can a landlord hire unlicensed contractors to do repairs? Usually, repairs must meet local building code standards and, depending on the type of work, must be done by licensed professionals. If repairs are unsafe or not up to code, report the issue to your municipality and the Landlord and Tenant Board.
2. What if my landlord refuses to fix the repair properly? You can apply to the LTB using the T6 form. Keep detailed records and evidence of your requests and the ongoing problem.
3. Can I withhold rent because repairs were not fixed properly? Do not withhold rent. Instead, follow formal complaint steps and apply to the LTB if needed.
4. What evidence do I need for my LTB application? Photos, videos, correspondence, receipts, and third-party inspections can all strengthen your case.
5. What can the LTB order if repairs were done poorly? The LTB can order repairs to be redone properly, issue a rent reduction, or award compensation.

Conclusion: Key Takeaways for Ontario Tenants

• You have the right to quality repairs done to legal standards
• Document your concerns and communicate clearly in writing
• Use Form T6 to seek remedies if your landlord does not resolve the issue

Addressing poorly completed repairs quickly protects your health, safety, and enjoyment of your rental home.

Need Help? Resources for Tenants

• Landlord and Tenant Board (LTB) Ontario: File applications, download official forms, and get guidance
• Ontario Government – Renting in Ontario: Your Rights
• Community Legal Education Ontario (CLEO) – Repairs
• Local legal clinics: Free legal help for tenants (search your city for legal clinics specializing in housing)

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1. Residential Tenancies Act, 2006 – Ontario legislation setting tenant and landlord rights and responsibilities
2. Landlord and Tenant Board (LTB) – Official tribunal for Ontario tenancy disputes
3. Renting in Ontario: Your Rights (Ontario.ca)

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