Tenants in Ontario have clear privacy rights and protections about when a landlord can enter a rental unit. Knowing how and when entry is permitted helps renters protect their privacy, document incidents, and respond if a landlord violates the rules. This article explains lawful reasons for entry, required notice periods, what to do in an emergency, and how to use official forms to raise concerns. It covers common scenarios landlords cite—repairs, inspections, showings—and explains tenants’ steps to refuse unlawful entry, keep evidence, and file a complaint with the tribunal. Practical tips and links to official Ontario resources make it easier for renters to act confidently and protect their home.
What the law says
In Ontario the Residential Tenancies Act, 2006 sets out when a landlord may enter a rental unit and the notice they must give.[1] The Landlord and Tenant Board (LTB) handles disputes about unlawful entry and related orders; if you need help filing an application or getting an order, the Board is the official tribunal to contact.[2]
Common lawful reasons for landlord entry
- To carry out repairs, maintenance, or to show the unit to prospective tenants or buyers.
- To conduct a routine inspection if the lease or law permits and proper notice is given.
- In an emergency where immediate entry is necessary to protect life or property.
Notice and timing rules
Generally, landlords must give written notice at least 24 hours before entering and can only enter between 8 a.m. and 8 p.m., unless there is an emergency. The notice should state the reason and the time of entry.
- Routine repairs or inspection: at least 24 hours written notice, with a stated reason and time window.
- Showings to prospective tenants or buyers: 24 hours written notice and reasonable hours.
- Emergency entry: no notice required if immediate access is needed to address danger to people or property.
What to do if a landlord tries to enter unlawfully
If a landlord attempts entry without proper notice or outside permitted hours, you can calmly refuse entry (unless it is an emergency), document the incident, and seek remedy from the Landlord and Tenant Board.
- Document the event: take dated photos, videos, and save any written or text communication.
- Send a clear written response to the landlord describing why the entry was improper and request that entries follow the law.
- Contact the Landlord and Tenant Board for guidance or to start an application if the behaviour continues.[2]
Repairs, emergencies and tenant responsibilities
If a repair is urgent (water leak, gas, no heat in winter), allow reasonable access and follow up with written confirmation. For routine repairs, confirm the 24-hour notice and keep records. If a repair involves health or safety issues you can raise the matter with your landlord and, if needed, apply to the Board or contact local public health or code enforcement.
For tips on handling urgent repairs and your responsibilities as a tenant see Emergency Situations and Repairs: Tenant Rights and Responsibilities.
When to use official forms and how they help
There is no standard government “notice to enter” form for landlords in Ontario; entry is usually communicated in writing (email or letter) describing the date, time and reason. If you need to escalate, the Landlord and Tenant Board provides applications and forms tenants use to request remedies or orders.
- Application about Tenant Rights (see LTB forms): use this to ask the Board for orders when your privacy or habitability rights are breached; for example, to stop repeated unlawful entries.
- Supporting evidence: attach dated photos, messages, and a log of incidents when filing an application to show a pattern of unlawful entry.
Steps to protect your privacy in everyday renting
- Keep keys and locks secure and do not share access codes unless required by your lease.
- Keep a dated log of any unwanted entry attempts and keep copies of notices or messages.
- Request written notice for future entries and outline preferred contact times in writing.
FAQ
- Can a landlord enter without my permission?
- Only in specific circumstances: with proper written notice, for repairs, inspections, showings, or immediately in an emergency. Otherwise you can refuse entry.
- How much notice must a landlord give?
- In Ontario the usual requirement is at least 24 hours written notice and entry must be between 8 a.m. and 8 p.m., except in emergencies.
- What counts as an emergency?
- An emergency is a situation that requires immediate attention to protect life or property, such as a gas leak, major water leak, or fire risk.
- How do I file a complaint about unlawful entry?
- Document the incidents, try to resolve in writing, then apply to the Landlord and Tenant Board using the appropriate tenant application form and submit your evidence.[3]
How-To
- Gather documents: collect dated photos, messages, and a written log of entry incidents.
- Send a written request to your landlord asking them to stop unlawful entry and to follow the notice rules.
- Complete the tenant application form on the Landlord and Tenant Board website to start a complaint.
- Attach your evidence and a clear timeline to the application so the adjudicator can see the pattern of behaviour.
- Attend the hearing (or request a virtual hearing) and present your documentation clearly.
- If the Board issues an order, keep a copy and follow up if the landlord does not comply.
Key Takeaways
- Tenants have privacy rights and landlords must normally give 24 hours written notice before entry.
- Emergency entries are allowed without notice, but ordinary entries must be reasonable and documented.
- Document incidents, try to resolve in writing, and use the LTB forms and process if behaviour continues.
Help and Support / Resources
- Landlord and Tenant Board – applications and forms
- Residential Tenancies Act, 2006 (full text)
- Tribunals Ontario – Landlord and Tenant Board
