Landlord Responsibility for Security Services in Ontario

Tenants often wonder who is responsible for building security 1 locks, cameras, concierge or patrol services 1 and what to do if a landlord wont address safety concerns. This guide explains tenant rights and landlord duties in Ontario, using plain language and practical steps for reporting issues, requesting repairs, and when to involve the Landlord and Tenant Board. It covers common security services, examples of landlord responsibility, documentation tips, timelines for written requests, and the official forms and tribunal resources you may need. If you are a renter facing unsafe or unsecured conditions, this article shows how to raise the issue effectively and what outcomes you can reasonably expect.

What counts as security services?

Security services include measures that protect tenants and property: functioning unit and building locks, secure entrance doors, lighting in common areas, intercoms, concierge or doorman services, surveillance cameras, and contracted patrols. Whether a landlord must provide a specific service depends on the lease, building standards, and whether the service is part of the unit or common area provided as an included amenity.

Landlord responsibilities under Ontario law

Under the Residential Tenancies Act, 2006 landlords must maintain the rental unit and the residential complex in a good state of repair and fit for habitation, which can include basic security measures such as locks and functioning doors. Tenants who believe a security feature is missing or unsafe should first check their lease and raise the issue in writing with the landlord. If the matter is not resolved, tenants may seek help from the Landlord and Tenant Board ^[1] or review the legislation directly ^[2].

Common landlord duties related to security

• Provide functioning exterior and unit locks and replace broken keys.
• Maintain adequate lighting and safety features in common areas to reduce risk.
• Schedule prompt repairs or lock changes after reported incidents or break-ins.
• Honor security amenities that are written into the lease, such as concierge or camera monitoring.

How to request security changes and which forms to use

Start with a clear written request to your landlord describing the issue and the remedy you want. Include photos, dates, and any safety incidents. If the landlord does not respond, you may need to use official applications to the Landlord and Tenant Board to resolve the dispute.

Key official forms and when to use them:

• Application to the Landlord and Tenant Board (Forms L1 and L2): use L1 if the issue relates to non-payment or L2 for other kinds of landlord applications; tenants use the Boards forms when the landlord will not fix a safety issue and an order is needed ^[3].
• Specific evidence attachments: photos, incident logs, and written requests should accompany any application so the Board can see the problem and steps taken.

If you want more detail on landlord and tenant duties generally, see the internal resource Obligations of Landlords and Tenants: Rights and Responsibilities Explained. For health- and safety-related security problems, consider this overview: Health and Safety Issues Every Tenant Should Know When Renting.

Practical examples

Example 1: A hallway light is broken and several tenants have reported trips at night. Tenants should send one written group request to the landlord asking for repair and timeline; if ignored, file an application to the Board asking for an order to repair or compensation.

Example 2: A tenants lock is damaged after a break-in. The landlord should promptly replace the lock; if they do not, the tenant can request the replacement in writing and, if needed, file for an order and reimbursement of reasonable costs.

FAQ

Who enforces tenant security rights in Ontario?

The Landlord and Tenant Board enforces residential tenancy disputes and can issue orders for repairs, rent abatement, or other remedies. ^[1]

Can my landlord install cameras that record common areas?

Landlords may use cameras for safety, but installation must respect privacy laws and tenancy agreements; tenants should ask for written policies and raise concerns if the cameras record private areas.

What if my landlord refuses to change a lock after a break-in?

Make a written request for a lock change, keep evidence, and if unresolved, apply to the Landlord and Tenant Board for an order and possible cost recovery. ^[3]

How-To

1. Document the problem: take dated photos, note times and any incidents, and save messages from neighbours or witnesses.
2. Send a written request to the landlord: explain the issue clearly, state the fix you want, and set a reasonable deadline.
3. Follow up: call or visit the property manager, keep records of calls, and keep copies of all correspondence.
4. File with the Landlord and Tenant Board if needed: complete the appropriate application form and attach your evidence and written requests.

Help and Support / Resources

• [1] Landlord and Tenant Board 1 Tribunals Ontario
• [2] Residential Tenancies Act, 2006 1 Government of Ontario

1. [1] Landlord and Tenant Board 1 Tribunals Ontario
2. [2] Residential Tenancies Act, 2006 1 Government of Ontario
3. [3] Landlord and Tenant Board Forms 1 Tribunals Ontario