Exterior problems — like failing siding, blocked eaves, ice damming, or damaged walkways — can make a rental unsafe or uncomfortable. If you rent in Nunavut, knowing your rights as a tenant and how to report, document, and seek repairs will help you get timely action without escalating to a formal dispute. This guide explains who is usually responsible for exterior maintenance, what steps to take when repairs aren’t made, how to use official forms and the territory’s dispute process, and practical tips for communicating with your landlord. It is written for tenants and renters who need clear, step‑by‑step advice to resolve exterior maintenance issues in Nunavut.
Who is responsible for exterior maintenance?
In most tenancies the landlord is responsible for maintaining the exterior of the building and keeping the property safe and fit to live in, including roofs, siding, gutters and common walkways. Tenants also have to take reasonable care and report problems promptly; see Obligations of Landlords and Tenants: Rights and Responsibilities Explained for general responsibilities. For the territory's rules, consult the applicable Residential Tenancies legislation and follow the official complaint process.[1]
Common exterior issues
- Repair failing siding or roofing.
- Fix blocked eaves and gutters that cause leaks.
- Address icy walkways and snow hazards for safety.
- Maintain exterior lighting and security features.
How to document and report an exterior issue
- Report the issue in writing within 7 days to your landlord, noting dates and exact locations.
- Document damage with dated photos and short notes that explain what each image shows.
- Keep records of all communications, including texts, emails and any receipts for temporary fixes.
- If the landlord does not act, prepare to file the official complaint form with the territory’s dispute body.
Filing a complaint and official forms
When informal requests don’t work, tenants can file a complaint with the territory’s residential tenancy office or tribunal using the official complaint form. Commonly used forms include the "Residential Tenancies Complaint Form" and an "Application to Schedule a Hearing" (names may vary). Example: if repeated leaks from a damaged roof cause mold, use the complaint form to request a hearing asking the tribunal to order repairs and a timeline for completion. Links to the official forms and filing instructions are available from the territorial government and dispute office pages.[1]
Dispute resolution and hearings
If filing a formal complaint, the tribunal or dispute resolution body will review your evidence and may schedule a hearing where both tenant and landlord present information. The territory’s tribunal handles hearings and can order repairs, rent abatement or other remedies depending on the situation. Prepare clear photos, dated logs and copies of written requests before a hearing.[2]
If you decide you need a different rental while a dispute is ongoing, Find rental homes across Canada on Houseme to compare listings and find options quickly.
FAQ
- Who pays for exterior repairs?
- Generally the landlord is responsible for major exterior repairs; tenants must report issues promptly and may be responsible for damage they caused deliberately or through neglect.
- Can I fix something and deduct the cost from rent?
- Only use this option if the territory’s law specifically allows a "repair and deduct" remedy and you follow strict notice and estimate rules; otherwise risk arrears claims. Always check the official process first.
- How long will a tribunal take to resolve an exterior maintenance complaint?
- Timelines vary by caseload and complexity; simple cases can be scheduled within weeks while complex disputes may take longer. Keep communicating with your landlord during the process.
How-To
- Gather evidence: dated photos, videos and a short incident log describing dates, times and effects.
- Send a written repair request within a few days and keep a copy for your records.
- If the landlord fails to act, complete and submit the official complaint form to the territorial dispute office.
- Attend any scheduled hearing with your evidence and be prepared to explain desired outcomes, like ordered repairs or rent reduction.
Key Takeaways
- Document every exterior problem with dates and photos as soon as it appears.
- Communicate in writing and keep copies of all correspondence with your landlord.
- Use the official complaint form and tribunal process if informal steps do not lead to repairs.
Help and Support / Resources
- Nunavut Housing Corporation
- Government of Nunavut — Housing and tenancy information
- Nunavut Legal Services
