Top 50 Utilities & Services Questions for Tenants in Nova Scotia

Utilities & Services Nova Scotia published June 26, 2025 Flag of Nova Scotia
Who is responsible for paying for utilities in Nova Scotia rentals?
Unless stated in the lease, tenants are usually responsible. Always check your lease for details.
What utilities must a landlord provide by law?
Landlords must supply any utility included in the lease, such as heat, water, or electricity.
Can the landlord shut off utilities if I owe rent?
No, it's illegal for a landlord to disconnect or threaten to disconnect utilities for non-payment of rent.
Where do I complain about utility disconnection?
File an application with the Residential Tenancy Program.
Can the landlord change utility providers without my consent?
Only if they pay for utilities or the lease allows this. If tenants pay, consent is generally required.
Is the landlord responsible for repairs to utility equipment (e.g., furnace, water heater)?
Yes, unless the tenant damaged it. Report issues promptly to the landlord in writing.
What should I do if the landlord won't fix the heat?
Request repairs in writing, then apply to the Residential Tenancy Program if not fixed. Use Form J.
Can the landlord increase my rent to cover higher utility costs?
Only by providing proper written notice using Form C. Rent increases are regulated.
What official form do I use if my landlord shuts off utilities?
Use Form J: "Application to Director" to apply for an order to restore utilities. Form J - Application to the Director
Am I responsible for utilities if my name isn’t on the bill?
Yes, if your lease says you pay, you are responsible, even if the account is not in your name.
What utilities are commonly included in Nova Scotia rentals?
Typically, heat and water may be included; electricity and internet are often not. Check your lease.
Can landlords enter to check or repair utilities?
Yes, with 24 hours’ written notice unless it's an emergency.
What if I lose power or water due to a city outage?
This is not the landlord’s responsibility. Contact your local utility provider.
Is the landlord required to provide internet or cable?
No, unless the lease specifically includes these services.
Can my landlord make me pay for utilities used in common areas?
Only if this is clearly stated in your lease.
What can I do if my bills are unusually high?
Ask your landlord to check for leaks or other issues, and compare with neighbours. Disputes can go to the Residential Tenancy Program.
Can the landlord shut off utilities for renovations?
Only temporarily for necessary repairs, with reasonable advance notice.
What if utilities are connected to someone else’s unit?
Discuss with your landlord. If you’re billed for others’ use, contact the Residential Tenancy Program.
Can my landlord change the utility payment arrangement mid-lease?
No, only when the lease is renewed or with your written consent.
What can I do if the landlord fails to deliver utilities promised in the lease?
Notify the landlord in writing. If not resolved, file Form J with the Residential Tenancy Program.
Are there rules for minimum heat in winter?
Local bylaws may require minimum temperatures (usually 20°C). Check municipal rules.
Can the landlord make me pay a deposit for utilities?
Landlords can require deposits for utilities, typically through the utility company, not directly to the landlord.
Who pays for utility connection or disconnection fees?
The party responsible for the utility (tenant or landlord) pays those fees, unless stated otherwise in the lease.
Can I withhold rent if I have no heat or hot water?
No, pay your rent and file a complaint through the Residential Tenancy Program.
What should be in my lease about utilities?
The lease should specify who pays which utilities and which are included in the rent.
Can I install my own internet or cable?
Only with your landlord’s permission, unless your lease permits it.
How do I prove the landlord didn’t provide promised utilities?
Keep records of your lease, written requests, and bills. Submit these when filing Form J.
Can a landlord control the thermostat?
If heat is included in rent, the landlord may control it. There must still be adequate heating.
What if I accidentally damage utility equipment?
You are responsible for damage caused by you or your guests. Inform your landlord immediately.
Does the landlord have to provide drinking water?
Yes, safe running water must be supplied if included in the lease.
Are sewer and garbage pickup considered utilities?
These are often municipal services. Check your lease for whether they're included.
Who is responsible for utility repairs during an emergency?
The landlord must address emergencies as soon as possible.
Can the landlord bill me for pest control?
Only if your actions caused the problem. Otherwise, landlords are responsible.
Do I have to pay for propane/oil for heating?
Only if your lease states that you are responsible for these fuels.
Can the landlord restrict my utility use?
Reasonable restrictions are allowed (e.g., noise from generators), but basic needs must be met.
Can the landlord charge a flat utility fee?
Yes, if this is in your lease and both parties agree.
Who deals with utility companies if issues arise?
Whoever is named on the utility account (often the tenant), unless the landlord manages it.
My landlord won’t provide utility account numbers—what do I do?
Request them in writing. If refused, contact the Residential Tenancy Program for help.
Is laundry considered a utility service?
Not typically. If laundry is shared or included, check your lease for details.
My lease is silent on utilities. Who pays?
The landlord must pay unless you have a written agreement stating otherwise.
Am I responsible for setting up utilities?
If you pay for them, yes. Arrange connections before you move in.
Can a landlord bill tenants for storm cleanup or snow removal?
Only if agreed to in your lease. Otherwise, landlords are responsible by default.
What should I do if my services are cut off by the landlord?
Apply immediately to the Residential Tenancy Program using Form J to restore services.
Can utilities be split between roommates?
Yes, but all roommates are jointly responsible if named on the lease or account.
Who is liable if a utility bill is unpaid?
Whoever is named on the bill or as agreed in the lease.
Can my landlord require me to use a specific utility provider?
Only if it’s included in the lease or the utilities are in the landlord’s name.
Do utility bills count as proof of residence?
Yes, utility bills in your name can be used to prove residency.
Where can I find Nova Scotia's residential tenancy laws about utilities?
See the Residential Tenancies Act, Section 10.
What happens if the landlord fails to pay utilities they’re responsible for?
You may apply for compensation or an order to restore services through the Residential Tenancy Program.
Can I dispute a utility charge?
First, discuss with your landlord. If unresolved, apply to the Residential Tenancy Program using Form J.

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

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