What the law says about service animals
Nova Scotia tenancy rules require landlords to consider reasonable accommodation requests for service animals and, in many cases, for emotional support pets. The provincial Residential Tenancies Board provides information about filing complaints and applications related to tenancy disputes, including accommodation refusals.[1] The relevant legislation is the Residential Tenancies Act, which explains tenant and landlord rights and the Board's powers.[2] For a quick local overview, see Tenant Rights and Landlord Rights in Nova Scotia for plain-language summaries and pointers for renters.
Service animals vs emotional support pets
Service animals are trained to perform specific tasks for a person with a disability. Emotional support pets provide comfort but may not have formal task training. Landlords can ask for documentation that shows why the animal is needed, but blanket bans or automatic "no pets" policies cannot override human rights obligations in many cases. Evidence should be reasonable, focused on need, and not require disclosure of private medical details.
Requesting an accommodation
Start by making a written request to your landlord describing the accommodation you need and how the animal helps you. A clear, polite letter or email that explains your needs and includes copies of supporting documents is the best first step. If you need examples of wording or documentation to include, gather notes from health professionals or service-animal handlers that explain the functional connection between the condition and the assistance provided.
- Gather dated medical or support documentation showing the need for the animal and how it helps you.
- Send a written request and submit any supporting documentation to your landlord and keep a copy for your records.
- Allow a reasonable time for the landlord to respond and suggest solutions, such as adjustments to pet rules or conditions.
Official forms and how to use them
When an informal request does not resolve the issue, tenants can file an application with the Residential Tenancies Board. Common official filings include:
- Application to the Residential Tenancies Board — used to start a formal complaint when a landlord refuses a reasonable accommodation; for example, a tenant files an application after a written request was denied and negotiations failed. See the Board's information and forms pages for current details.[1]
- Notice or evidence attachments — tenants should include any medical notes, correspondence, and receipts when submitting an application so the Board can assess the request in context.[1]
Practical example: If a landlord refuses an emotional support pet, a tenant can file the Board application, attach the dated written request and medical notes, and request a hearing to resolve the dispute.
Preparing evidence
Good evidence focuses on the functional need for the animal and on housing impacts, not on unrelated medical details.
- Keep copies of all written requests, landlord responses, and receipts for pet-related costs or veterinary files.
- Collect dated letters from healthcare providers that explain how the animal assists you without sharing intimate medical details.
- Photograph the animal, its equipment, or any training certificates if relevant to the accommodation being requested.
If a landlord refuses or asks you to remove the animal
If an accommodation is refused, follow a staged approach so you preserve evidence and meet deadlines.
- Ask your landlord in writing for the reasons for refusal and whether any compromise is possible.
- If refusal continues, file an application with the Residential Tenancies Board to request a hearing and an order.
- Note and meet any deadlines the Board gives for documents or witness lists.
Finding pet-friendly rentals
If you are looking for housing that accepts service animals or emotional support pets, search platforms can help you filter results and communicate pet needs early. Search pet-friendly rentals on Houseme.ca can be useful when you need a rental that advertises pet accommodations.[3]
You can also review local listings carefully and mention your accommodation needs during applications; early disclosure often avoids later disputes.
FAQ
- Can a landlord refuse a service animal or emotional support pet?
- In many cases landlords must consider requests; refusal is allowed only when the landlord can show a valid, documented reason and no reasonable alternative exists.
- Do I need a medical note or certification?
- Landlords can request documentation to establish need, but they should not demand detailed medical histories. A letter explaining the functional need is usually sufficient.
- What steps should I take if a landlord asks me to remove the animal?
- Respond in writing, ask for reasons, preserve all records, and, if unresolved, file an application with the Residential Tenancies Board to request a decision.
How-To
- Gather documents: collect dated notes, correspondence, and any training or veterinary records that explain the animal's role.
- Write and submit a clear accommodation request to your landlord, attaching the relevant supporting documents.
- If the landlord refuses, prepare and file an application with the Residential Tenancies Board, attaching all written records.
- Prepare evidence for the hearing: organize documents, prepare a short statement, and identify any witnesses.
- Attend the hearing, present your evidence calmly, and answer questions focused on the accommodation need.
- If the Board orders an accommodation, follow the order and keep records of compliance or any further issues.
Key Takeaways
- Start with a clear written request and keep copies of every exchange.
- Focus documentation on the functional need for the animal, not detailed medical history.
- If unresolved, file an application with the Residential Tenancies Board and bring organized evidence.
Help and Support / Resources
- Residential Tenancies Board - file an application and find forms
- Residential Tenancies Act (Nova Scotia) - official legislation
