When you move out of a rental in Nova Scotia, returning keys and building fobs correctly protects your deposit and avoids future disputes. Tenants should confirm who will collect keys, get a dated receipt, and document the condition of locks and security devices. This guide explains practical steps for renters to follow at the end of a tenancy, how to use official forms, and what to do if the landlord does not accept returns in person. You will also find links to provincial resources and tenant guides for inspections and deposits to help you leave cleanly and keep your records organised.
Before you return keys and fobs
Confirm the exact move-out date and who will accept keys (landlord, property manager or an on-site agent). Give clear notice according to your lease and the Residential Tenancies Program rules, and arrange a time for a final inspection if you want one.
- Give proper notice to your landlord or property manager as required by your rental agreement and provincial timelines.
- Check your lease for any special instructions about returning keys, fobs, parking or mailbox access.
- Take dated photos of locks, fobs, and any existing damage the day you move out to keep evidence.
How to return keys and fobs safely
Handing over access items in person is best. If you must leave keys in a dropbox or with a third party, follow up with an email and ask for confirmation of receipt. Always request a written receipt showing which keys and fobs were returned and the date and time.
- Return all unit keys and any building fobs to the person agreed in writing, or confirm an alternative drop-off process.
- Ask for a dated receipt listing each returned item and keep a copy for your records.
- If the landlord asks you to complete a move-out form, fill it out and keep your copy as evidence.
When the landlord won’t or can’t accept keys
If the landlord refuses to meet or collect keys, document your attempts and follow written instructions they provide. Sending keys by registered mail or using a secure dropbox with proof may satisfy your obligation, but keep all evidence and communication.
- Keep copies of emails, texts, or messages that show you attempted to return keys or followed the landlord's instructions.
- Keep any postal or courier receipts as proof if you ship keys or fobs.
- Note that failing to return keys can sometimes justify deductions if the landlord has to change locks; document condition to dispute unfair charges.
Security deposit and dispute tips
Returning keys properly helps speed return of your security deposit. Before you leave, do a final clean and repair any damage you caused beyond normal wear. If the landlord proposes deductions you disagree with, use your move-out photos, receipts, and the receipt for returned keys as evidence.
- Request an itemized list of any proposed deductions from your deposit and timelines for repayment.
- If you cannot resolve a dispute, you can apply to the Nova Scotia residential tenancy process for resolution.
FAQ
- Do I have to return all keys and fobs when my tenancy ends?
- Yes. Tenants are expected to return all keys and access devices provided by the landlord at the end of the tenancy; failing to do so can lead to charges for rekeying or replacement.
- What if my landlord doesn’t give me a receipt when I return keys?
- Ask for one in writing; if refused, email the landlord confirming the return and keep delivery or witness evidence such as photos or courier receipts.
- Can a landlord deduct from my deposit for returned or missing fobs?
- Landlords may deduct reasonable replacement or rekeying costs for missing items, but they must provide an itemized deduction and follow provincial rules for deposits.
How-To
- Arrange a mutually agreed time to hand over keys and fobs before your lease end date and confirm the meeting in writing.
- Hand over every key and fob and ask the recipient to sign a dated receipt listing items returned.
- Take dated photos of the keys/fobs and the handover location, and keep copies of any courier or email confirmation.
- Keep your receipt and move-out photos with other tenancy records to support any future deposit dispute.
Help and Support / Resources
- Residential Tenancies Program - Service Nova Scotia
- Ending a tenancy and move-out information - Service Nova Scotia
- Residential Tenancies Act (Nova Scotia)
