Telephone hearings are a common way the Nova Scotia Residential Tenancies Board resolves disputes between tenants and landlords without an in-person hearing. As a tenant, you can prepare by gathering clear evidence, organizing receipts and communications, and learning which forms and deadlines apply. Telephone hearings still require the same documentation and professionalism as a physical hearing: be ready to state dates, names and concise facts, and ask for adjournments early if you need more time. This guide explains how to file applications, what official forms to use, how to present evidence by phone, and practical tips to increase your chances of a fair outcome while protecting your rental rights in Nova Scotia.
How telephone hearings work
Telephone hearings are scheduled by the Nova Scotia Residential Tenancies Board[1] under the province's Residential Tenancies Act[2]. A clerk will tell you the date and time, and the hearing will proceed by phone with an adjudicator asking both sides to explain their case. Hearings are formal; you should be concise, stick to facts, and follow directions from the adjudicator. If you need an interpreter or disability accommodation, notify the Board as soon as possible.
Before the hearing — forms, deadlines and evidence
Start by checking the notice for the hearing and any deadlines. If you are applying or responding, complete the official application form or response and submit it as instructed by the Board[3]. Gather documents such as photos, text messages, repair requests, receipts and any witness names. Make a short timeline of events to read from during the call. If your dispute involves repairs or harassment, see Common Issues Tenants Face and How to Resolve Them.
- Check the hearing date and any deadline to file documents.
- Collect evidence: photos, messages, receipts and a short written timeline.
- File the correct application or response form with the Board before the deadline.
- Tell the Board right away if you need an interpreter or accessibility help.
During the hearing
When the adjudicator calls, identify yourself, stay on topic, and speak slowly. Refer to your timeline and evidence; say the dates and amounts clearly. If the other side mentions facts you disagree with, calmly explain why and point to your supporting documents. You may be asked questions — answer briefly and honestly.
After the hearing
The adjudicator will usually give a decision orally or reserve it for a written decision. If an order is issued, read it carefully for deadlines, amounts owing, or conditions. If you disagree with a decision, the notice will explain appeal rights and timelines; follow those instructions exactly. Keep copies of the decision and any payment records. For guidance on next steps after a decision, see What Tenants Need to Know After Signing the Rental Agreement. If you need to find new housing quickly, Find rental homes across Canada on Houseme.
FAQ
- What is a telephone hearing with the Nova Scotia Residential Tenancies Board?
- A telephone hearing is a scheduled call where an adjudicator hears both sides, reviews evidence and issues a decision under the Residential Tenancies Act.
- How do I submit evidence for a phone hearing?
- Send required documents by the Board's filing method before the deadline and have copies ready to describe on the call.
- Can I request an adjournment of a telephone hearing?
- Yes; request an adjournment as soon as you know you need one and explain why, but be prepared to show why it is reasonable.
How-To
- Confirm the hearing date, call-in time and any document deadlines.
- Gather and organize evidence: photos, receipts, messages and a one-page timeline.
- Complete and file the Board application or response form as instructed.
- Ask the Board for accommodations if you need an interpreter or accessibility support.
- Prepare brief notes to read from and practice explaining your main points clearly.
- Be ready at the scheduled time; join the call early and keep background noise low.
Help and Support / Resources
- Residential Tenancies Board and services
- Residential Tenancies Act (Nova Scotia)
- Tenant Rights and Landlord Rights in Nova Scotia
