Tenants who need changes to a rental unit or tenancy rules because of disability or accessibility needs can request reasonable accommodation under Nova Scotia laws. This guide explains what reasonable accommodation means in plain language, how to prepare a clear written request, what evidence or medical information you may need, and practical steps to follow if a landlord refuses or delays. It also shows the key forms, timelines, and where to find official help in Nova Scotia. Use these steps to make a calm, documented case that focuses on safety, independence, and communication so you and your landlord can find workable solutions.
What is reasonable accommodation?
Reasonable accommodation means a change to a tenancy rule, building feature, or landlord practice that allows a tenant with a disability to use and enjoy their home. Examples include a grab bar in a bathroom, permission for an assistive device or support person, or an accessible parking spot. Requests must be reasonable and related to the disability; landlords can consider cost and safety when proposing alternatives. The provincial Residential Tenancies Program handles disputes about tenancy issues in Nova Scotia.[1]
How to make a request
Use a calm, written approach so there is a record. Describe the accommodation you need, why it relates to your disability, and propose practical solutions. Offer reasonable alternatives if the landlord raises concerns about cost or building limits.
- Write a dated, signed request that explains the accommodation you want and how it helps your daily life.
- Attach or list supporting documents, like a brief medical note or therapist letter, focusing on functional needs rather than medical history.
- Communicate respectfully with the landlord: propose where and how the change could be made and offer to discuss reasonable alternatives.
- Allow a reasonable period for a response and state a suggested deadline in your letter (for example, within 14 days).
Forms and official routes
If informal requests do not resolve the issue, you can use the official dispute process. Nova Scotia publishes tenancy forms and guidance for filing a dispute and for requesting repairs or other orders under the Residential Tenancies Act.[2] Common official actions include an application for dispute resolution to the Residential Tenancies Program and any regional complaint forms they provide. For practical help on making a complaint and next steps, see How to Handle Complaints in Your Rental: A Tenant's Guide and review local rights at Tenant Rights and Landlord Rights in Nova Scotia.
FAQ
- What counts as a reasonable accommodation?
- Any change to tenancy rules or unit features that lets a tenant with a disability access, use, or enjoy the rental without imposing undue hardship on the landlord.
- Do I have to give medical records?
- No. Landlords can request reasonable verification, such as a brief note from a health professional describing functional limitations and the accommodation needed, not full medical records.
- How long should a landlord have to respond?
- There is no fixed national deadline, but your written request should suggest a reasonable timeframe (for example, within 14 days) and state you are open to discussing alternatives.
- What if the landlord refuses?
- If a refusal is unreasonable, you can apply to the Residential Tenancies Program for dispute resolution or seek advice from a legal clinic or tenant advisory service.
How-To
- Submit a written request to your landlord describing the accommodation you need and the reason.
- Attach brief supporting information (a short letter from a clinician or service provider) if the landlord requests verification.
- Propose specific, reasonable solutions and offer to discuss adjustments that address safety or building concerns.
- If the landlord does not respond or refuses, apply for dispute resolution with the Residential Tenancies Program.[1]
Key Takeaways
- Document your request and keep dated copies of all communications.
- Submit a clear written request and offer practical solutions the landlord can implement.
- If informal steps fail, use the official dispute resolution process for Nova Scotia.
Help and Support / Resources
- Residential Tenancies Program - Nova Scotia government
- Residential Tenancies Act - Nova Scotia Legislature
