Renting in the Northwest Territories means knowing who must fix broken windows, doors and locks, and how to ask for repairs without risking your tenancy. This guide explains tenant and landlord responsibilities in clear language, steps to request fixes, and what counts as an emergency repair. It also shows when you can arrange a repair yourself, how to document problems, and when to involve the official residential tenancies office. If you are concerned about safety, security, or habitability, follow the steps below and keep records so you can resolve issues efficiently and protect your rights as a renter in the Northwest Territories.
Who is responsible for repairs?
Under territorial tenancy rules, landlords must keep rental units in a reasonable state of repair so they are safe and secure. Tenants must use the unit responsibly and report damage promptly. For the official legislation and definitions, see the Northwest Territories Residential Tenancies Act [1]. The territorial residential tenancies office handles disputes and applications about repairs and orders; contact details are listed in the Help and Support section below[2].
When the landlord must repair windows, doors and locks
Landlords generally must repair issues that affect safety, security, weatherproofing or basic habitability. That includes broken window glass, exterior doors that do not lock, and faulty deadbolts. If a repair is needed because of normal wear, the landlord pays. If the damage is caused by a tenant or guest, the landlord may seek payment or deduct costs according to the tenancy rules.
Examples
- A cracked living-room window that lets cold air in is typically a landlord responsibility.
- If a tenant changes a lock without permission and cannot provide a key, the tenant may be responsible for replacement costs.
- A rotten exterior door frame that affects security should be fixed by the landlord.
Tenant responsibilities and reasonable actions
Tenants should report damage in writing and allow reasonable access for repairs. Small, cosmetic tasks that you agreed to in writing may be your responsibility; always check your lease. If a lock fails and you feel unsafe, notify the landlord immediately and document your contact attempts.
Emergency repairs and urgent safety issues
Emergency repairs are problems that present immediate danger or serious loss, such as a door that no longer locks or a broken window in a ground-floor unit. In an emergency, first take reasonable steps to protect yourself and call any emergency services you need, then notify the landlord in writing as soon as possible.
When you can arrange repairs and seek reimbursement
If the landlord does not act within a reasonable time after a written request, you may have options: request an order from the residential tenancies office, or in some cases arrange a repair and seek reimbursement. Before paying for repairs yourself, confirm the correct process with the territorial office so you preserve your rights and eligibility for reimbursement.
Locks, keys and changing locks
Changing locks without permission can create legal issues. Tenants should get landlord consent before changing or rekeying locks unless there is a safety emergency. If a change is needed for safety, inform the landlord immediately and keep receipts for any expenses you may later claim.
Related tenant resources
For detailed guidance on repair responsibilities and steps, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities and if the issue is urgent, see Emergency Situations and Repairs: Tenant Rights and Responsibilities. If you need to find alternative housing while repairs are arranged, Find rental homes across Canada on Houseme.
FAQ
- Who pays if a window is broken by a guest?
- The tenant is usually responsible for damage caused by a guest and may be required to pay for repairs or have costs deducted from a security deposit if applicable.
- Can a landlord enter to replace a lock?
- A landlord must provide proper notice before entering for non-emergency repairs. For emergency repairs related to safety, entry may be immediate but should be documented.
- What if the landlord won’t fix a door that won’t lock?
- Report in writing, keep records, and if there is no timely response, you can apply to the residential tenancies office for an order or directions.[2]
How-To
- Check your lease and note whether the repair is listed as a landlord or tenant responsibility.
- Tell the landlord in writing with a clear description, date, and photos attached; keep a copy for your records.
- If the landlord does not respond in a reasonable time, document follow-up attempts and send a written reminder.
- For emergency safety issues, take immediate steps to protect yourself and call emergency services if needed, then notify the landlord in writing.
- If unresolved, apply to the residential tenancies office for an order and include all your documentation and receipts.
Key Takeaways
- Landlords must repair issues affecting safety and habitability.
- Always report repairs in writing and keep dated records and photos.
- Do not change locks without consent unless there is an immediate safety concern.
Help and Support / Resources
- [1] Northwest Territories Residential Tenancies Act
- [2] Residential Tenancies Office, Government of the Northwest Territories
- [3] Official tenancy forms and guides (NWT)
