Top 50 Questions: Maintenance & Repairs for Tenants in Northwest Territories

Maintenance & Repairs Northwest Territories published June 26, 2025 Flag of Northwest Territories
Who is responsible for repairs in my rental unit?
Landlords must maintain the unit in good repair and comply with health and safety laws.
What is the official legislation for tenant rights in the Northwest Territories?
The Residential Tenancies Act (Northwest Territories) is the main law covering your rights.
Which tribunal handles tenant–landlord issues in the Northwest Territories?
The Northwest Territories Residential Tenancies Office (RTO) manages disputes.
What should I do if my landlord is not making necessary repairs?
Notify your landlord in writing. If unresolved, apply to the RTO using the Application to the Rental Officer (Form N).
What is "reasonable time" for making repairs?
Urgent repairs should be made quickly; other repairs within a reasonable period, depending on severity.
Can I withhold rent if repairs are not made?
No, tenants must pay rent; instead, apply to the RTO for assistance.
What are "emergency repairs"?
Repairs affecting health, safety, or essential services like heat or water.
How do I request emergency repairs?
Contact your landlord immediately by phone and in writing.
What if landlord does not respond to urgent repairs?
You may arrange for essential repairs, keep receipts, and recover costs as per the Act.
Should I document repair requests?
Yes. Always keep records of communication, photos, and any repair requests.
Is there a form for repair disputes?
Yes, use Form N: Application to the Rental Officer. Download at this link.
How do I use Form N?
Submit when your repair complaint isn't resolved. Attach evidence. File at the RTO.
Are landlords responsible for pest control?
Yes, unless you caused the issue through negligence.
Can the landlord enter my unit for repairs?
Yes, but they must give 24 hours written notice, except for emergencies.
Do I have to let the landlord in for repairs?
Yes, if provided proper notice or if it is an emergency.
What are my rights if my unit becomes uninhabitable?
You may apply to the RTO for a rent reduction or ending the tenancy.
Who pays for repairs due to normal wear and tear?
The landlord is responsible for normal wear and tear maintenance.
Who pays for damage caused by tenants or guests?
Tenants are responsible for damages they or their guests cause.
Can a landlord evict me for requesting repairs?
No, retaliation for requesting repairs is not allowed.
Can I do repairs myself and deduct the cost from rent?
Only in emergencies and after attempts to contact the landlord. Keep all receipts and notify landlord.
What should I do if repairs are not completed after notice?
File Form N with the RTO and provide all supporting documentation.
How long does the landlord have to start repairs?
There is no set period, but urgent repairs must be addressed quickly; other repairs within a reasonable timeframe.
What is considered "normal wear and tear"?
Everyday deterioration that occurs from regular use, not because of abuse or neglect.
Are landlords required to provide heat, water, and electricity?
Yes, unless your lease says you are responsible, and as required by health laws.
Can the landlord turn off utilities to force repairs?
No, landlords cannot shut off essential services to enforce repairs or for any reason.
What if my landlord refuses to make repairs repeatedly?
Gather evidence and apply to the RTO for an order using Form N.
Do I need the landlord’s permission for cosmetic repairs?
Yes, get written consent before making changes like painting or renovations.
Who fixes broken appliances provided by the landlord?
The landlord must repair or replace provided appliances, except if you caused the damage.
Are smoke detectors and carbon monoxide alarms required?
Yes, landlords must install and keep these in working order.
What do I do if my landlord tries to charge me for normal repairs?
You may dispute this by applying to the RTO for a decision.
How do I contact the Residential Tenancies Office?
Find contact info at the RTO website.
Can I get my rent reduced for lack of repairs?
Yes, apply to the RTO for a rent reduction if repairs are not done.
What happens after I file a repair dispute at the RTO?
The Rental Officer reviews your case, may hold a hearing, then issues a decision.
Can I break my lease if major repairs are not made?
You can apply to the RTO to end your tenancy due to uninhabitable conditions.
Can a landlord increase rent because of repairs?
Only as allowed by law and after proper notice. Not just for doing repairs.
Who is responsible for clearing snow and ice?
Usually the landlord, unless your lease states otherwise.
Are landlords required to maintain common areas?
Yes, landlords must keep entrances, halls, and shared facilities safe and clean.
What if mould appears in my unit?
Report it to your landlord right away. They must address health and safety concerns.
Do I have to fix appliances I own?
Yes, if you own them. The landlord is not responsible for tenants’ property.
Can my landlord charge me for repairs after I move out?
Yes, if you caused the damage, but not for normal wear and tear.
What happens if repairs are urgent but landlord is unavailable?
Arrange repairs, keep receipts, and notify the landlord. You may claim the cost with proof.
Can I call an inspector if repairs are not made?
Yes, contact local bylaw or health authorities if there's a health or safety risk.
What if I have no hot water?
Notify your landlord immediately as this is an essential service. Apply to RTO if unresolved.
Does the landlord have to repair windows and doors?
Yes, unless you caused the damage.
Can I ask the landlord to improve insulation or weatherproofing?
You can request, but the landlord is only required to meet building and safety codes.
Am I responsible for replacing lightbulbs?
Usually tenants handle small items like bulbs and fuses, unless your lease says otherwise.
How do I prove I requested repairs?
Keep copies of written requests, emails, photos, and a log of communications.
Are there penalties if a landlord ignores repairs?
The RTO can issue orders for repairs or rent reductions if the landlord is non-compliant.
What repairs can I be charged for at move-out?
Only for damage beyond normal wear and tear—never for regular use.
Can the landlord refuse repairs if I owe rent?
No, the landlord must fulfill repair duties regardless of rent arrears.

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Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

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