What should I do if my landlord doesn't make repairs?
Notify your landlord in writing; if unresolved, you can apply to the Rental Officer using the Application to the Rental Officer form.
In your written repair request, name the issue, date it started, and the remedy you want; attach photos, receipts, and prior messages. Keep copies and log responses as you prepare to file Form A if it isn’t fixed.
How do I file a complaint about landlord non-compliance?
Fill an Application to the Rental Officer (Form A) and submit it to the Rental Office.
When preparing Form A, gather your tenancy agreement, any notices from your landlord, photos or letters documenting the issue, and a timeline of events to support your claim.
Can I withhold rent if my landlord breaks the law?
Do not withhold rent; instead, seek a Rental Officer order for compliance.
What penalties can a landlord face for violating the Act?
Landlords can face fines and orders to pay compensation or comply with the law, depending on the breach.
How much are the fines for non-compliance?
Fines vary; the Rental Officer sets amounts based on the Act and circumstances.
What if my landlord illegally increases the rent?
You can file a complaint to the Rental Officer for an invalid rent increase.
How much notice is needed for a legal rent increase?
Landlords must give at least three full months’ written notice before a rent increase.
Keep a copy of the rent increase notice and note when it was served; if you think the increase is improper, you can challenge it with Form A at the Rental Officer.
What form do I use to challenge a rent increase?
Can my landlord evict me for complaining?
No, retaliatory eviction is not allowed under the Act.
How do I report unsafe or unhealthy living conditions?
Report to your landlord in writing; if unresolved, apply to the Rental Officer.
My landlord enters without notice—what can I do?
File a complaint with the Rental Officer if your landlord unlawfully enters.
What notice must landlords give before entering?
Landlords must provide at least 24 hours’ written notice, except in emergencies.
Can a landlord shut off my utilities?
No, landlords cannot withhold reasonable essential services like heat or water.
How do I get repairs done urgently?
Request in writing and escalate to the Rental Officer for urgent orders if needed.
Changing locks without permission or a Rental Officer order can be illegal. Document the incident and contact the Rental Officer or police if access is denied.
What if my landlord doesn't return my security deposit?
Apply to the Rental Officer for an order to return your security deposit.
How long does my landlord have to return the deposit?
Landlords must return the deposit within 10 days of tenancy ending, unless there’s a valid claim.
Can my landlord fine me as a penalty?
Landlords cannot issue fines but can make claims for damages via the Rental Officer.
Is it illegal for landlords to change the locks?
Yes, unless you consent or a Rental Officer order allows it.
What if my landlord threatens me?
Document the threat and seek help from the Rental Officer or the police if necessary.
How do I respond to an eviction notice?
Apply to the Rental Officer to dispute the notice within 10 days.
What form do I use to dispute an eviction?
Use Form A: Application to Rental Officer to dispute an eviction.
Can my landlord enter without my permission?
No, unless it’s an emergency or they give 24 hours’ written notice.
How do I get a copy of my tenancy agreement?
Request a copy from your landlord; they must provide it upon request.
What if my landlord is not following our agreement?
Apply to the Rental Officer for enforcement.
My landlord is increasing rent too often. Is that allowed?
Increases are limited to once every 12 months, and must follow proper notice rules.
What proof do I need to show landlord non-compliance?
Keep written records, dated photos, letters, and any communication.
Can I get compensation if the landlord fails to fix something?
Yes, you can request compensation in your application to the Rental Officer.
Is there a cost to file an application with the Rental Officer?
There is no filing fee to submit most applications to the Rental Officer.
Can the Rental Officer order my landlord to repair issues?
Yes, the Rental Officer can make enforceable repair orders.
What if my landlord ignores a Rental Officer order?
Report non-compliance to the Rental Officer; penalties may apply.
Can I have a witness at a Rental Officer hearing?
Yes, you may have witnesses present evidence at your hearing.
Who can help me understand the process?
The Rental Office staff can explain procedures, but can’t give legal advice.
Can I bring someone with me to a hearing?
Yes, you can have support at your hearing, like a friend or advocate.
Do I have to attend hearings in person?
Many hearings are in person, but phone or videoconference may be possible.
How long does it take to get a decision from the Rental Officer?
Decisions are usually provided within 10 days after the hearing.
What can I do if the landlord doesn’t comply with a hearing decision?
You may apply to the Court to have the order enforced if necessary.
Are there time limits for filing complaints?
File as soon as possible, especially for eviction disputes (within 10 days).
Can the Rental Officer award moving costs?
In some situations, yes, if the landlord’s actions caused extra expense.
My landlord posted my name publicly—can I complain?
Yes, this may be harassment and should be reported to the Rental Officer.
Can I break my lease if my landlord breaks the law?
You must apply to the Rental Officer to end the agreement early for cause.
What rights do I have if utilities are frequently interrupted?
You may apply for compensation or an order to restore services via the Rental Officer.
Can I request a translator for hearings?
Yes, request interpretation services from the Rental Office in advance.
Is a landlord allowed to demand cash-only rent?
No, landlords must accept reasonable forms of payment and provide receipts.
Can the Rental Officer help with neighbour disputes?
Only if the dispute relates to the landlord’s responsibilities or property management.
Does having children or pets affect my rights?
No, discrimination is not permitted and your tenancy rights remain protected by law.
What if my landlord gives verbal notices instead of written ones?
Only written notices are legally valid under the Act.
