Secure Building Access and Intercom Rules for Northwest Territories Tenants

Feeling safe in your home is a fundamental right for tenants in the Northwest Territories. Secure building entry and intercom systems help protect tenants, limit unauthorized access, and give peace of mind, especially in multi-unit rental buildings. This article explains what the law requires for building security, what to do if your building isn’t secure, and where tenants can turn for help in the Northwest Territories.

Why Secure Building Access Matters for Rental Tenants

Secure entrances, key locks, fob systems, and intercoms aren't just amenities—they are essential parts of rental health and safety. These systems help ensure:

• Only authorized tenants and guests can enter common areas.
• Emergency services can access your unit if needed.
• Tenants feel protected from theft, harassment, or unwanted visitors.

What Are the Building Security Standards for Rentals?

Under the Residential Tenancies Act and local housing regulations in the Northwest Territories, landlords must keep rental premises in a good state of repair and fit for habitation.¹ This includes reasonable security measures for entryways and common spaces.

Typical safety and security requirements can include:

• Locks on all exterior doors and windows
• Functional intercoms, buzzers, or entry phone systems in multi-unit buildings
• Secure fob or card access doors
• Well-lit entryways and corridors

While not every building must have an intercom, the law requires landlords to provide whatever is needed to make the property safe and properly usable for tenants. This also means repairing broken locks or security systems promptly.

Who Oversees Rental Tenant Security?

The Rental Officer for the Northwest Territories is the official body handling tenancy disputes, including issues around building security and safety. If your landlord does not respond to safety concerns, you may apply to this tribunal for help.

What Should Tenants Do If Building Access or Intercoms Are Broken?

If you discover a security issue—like a broken front door lock, disabled entry system, or malfunctioning intercom—take these steps:

• Inform your landlord in writing about the safety issue. Keep copies of all communication.
• Allow a reasonable time for repairs (this can vary, but urgent safety issues should be addressed quickly).
• If not addressed, you may file a complaint with the Rental Officer.

Learn more about your expectations for safe living environments by visiting Health and Safety Issues Every Tenant Should Know When Renting.

Forms and How to Escalate Security Concerns

• Application to the Rental Officer (Form 1): Use this if you’ve notified your landlord and they have not fixed the security problem.
  Example: If your building’s entry system is broken and management does not act, submit Form 1 to request an order for repairs.
  Download Form 1 from the NWT Rental Office.

Who Pays for Intercom or Security System Repairs?

Landlords are generally responsible for maintaining and repairing security systems, unless damage was caused deliberately or by neglect from a tenant or guest. The cost of normal repairs and necessary upgrades to keep the building secure cannot be passed on to tenants as extra charges outside what is allowed in your rental agreement.

For advice on your landlord’s duties, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

What Does "Reasonable Security" Mean?

The legislation does not define "reasonable security" in detail, but it typically means:

• Locks, keys, or access systems function correctly
• Common doors close and lock automatically
• Intercom systems (if installed) work properly
• Broken systems are repaired within a reasonable timeframe

If you think your building's security falls short, keep detailed records and document all communication with your landlord.

Tips for Moving Into a New Rental Building

When viewing or moving into a new rental, always check security features like locks and intercoms. For additional advice on your rights and what to look for, review the Tenant Rights and Landlord Rights in Northwest Territories page. It's also helpful to verify building safety by asking current tenants or management about access control policies.

For more advice on what steps to take during move-in, see Essential Tips for Tenants When Moving Into a New Rental Home.

Searching for Safe Rentals in the NWT?

Find rental homes across Canada on Houseme and compare safety features before committing to your next home. Look for clear listings of security upgrades and talk to landlords about building access standards in advance.

FAQ: Secure Building Access & Intercoms for NWT Tenants

1. What security features must my rental building have in the Northwest Territories?
   Landlords must provide a safe living environment, including functional locks and, where installed, working intercom systems. The specifics depend on your building, but basic entry security is required by law.
2. How do I report a broken entry or intercom system?
   Report the problem to your landlord in writing. If it's not fixed in a reasonable time, file an Application to the Rental Officer using Form 1.
3. Can my landlord charge me for security system repairs?
   No, unless you or your guests caused the damage through neglect or intentional actions. Regular repairs are usually the landlord’s responsibility.
4. What if my landlord refuses to repair security issues?
   If issues are not resolved, submit a complaint to the Rental Officer, who can issue an order for repairs or compensation.
5. Where can I learn about my other tenant rights in the NWT?
   Visit the Tenant Rights and Landlord Rights in Northwest Territories page for a complete overview.

Key Takeaways on Building Access Security

• Northwest Territories law protects tenants' right to safe and secure rental buildings, including entry systems.
• Landlords must promptly repair broken locks or intercoms after notification.
• If safety issues are ignored, tenants can escalate to the Rental Officer for assistance.

Need Help? Resources for Tenants

• Rental Officer for the Northwest Territories – Information, forms, and dispute resolution
• NWT Rental Office Forms & Guides – Download complaint forms and read official guides
• NWT Legal Aid – Free legal advice for eligible tenants: NWT Legal Aid
• For a summary of your rights: Tenant Rights and Landlord Rights in Northwest Territories

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1. See: Northwest Territories Residential Tenancies Act (PDF)

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