Can my landlord ask about my mental health during the rental application?

No. In the Northwest Territories, it is illegal for landlords to ask about or discriminate against mental health conditions when you apply to rent.

What should I do if my landlord refuses an accommodation for my mental health needs?

Document your request and the landlord's response. If refusal appears discriminatory, contact the NWT Human Rights Commission to file a complaint.

Is my mental health information kept private by my landlord?

Yes, your landlord must keep any mental health information you provide confidential.

Can I be evicted due to a mental health condition?

No. Tenancy rights prevent eviction based solely on mental health conditions.

Landlord Duties for Tenants with Mental Health Needs (NWT)

Mental Health & Tenancy Northwest Territories published: June 19, 2025

Tenants in the Northwest Territories have important rights when it comes to their mental health and wellbeing. If you live with a mental health condition, it’s essential to understand what your landlord must do, what accommodations you may be entitled to, and where you can seek help. Recognizing these obligations helps foster a supportive and respectful rental environment for everyone.

Landlord Responsibilities Towards Tenants with Mental Health Needs

In the Northwest Territories, landlords must comply not only with the Residential Tenancies Act (NWT)¹ but also with human rights laws such as the NWT Human Rights Act². These laws require landlords to:

Not discriminate against tenants because of a mental health disability, either during the rental application process or while you live there.
Accommodate the needs of tenants with mental health conditions up to the point of “undue hardship.” This may include changes to rules or policies if needed.
Respect privacy and confidentiality related to a tenant’s health.
Maintain safe and healthy living conditions as per legislation.

Accommodations can include allowing a support person, modifying rules around noise, or permitting service or emotional support animals, provided evidence is given where necessary.

How to Request an Accommodation

To get an accommodation, you should make your needs known to the landlord in writing—ideally with medical documentation when appropriate. Clearly state what specific changes or support you require. For example, you might request a quieter unit or need permission for an assistance animal.

If your landlord refuses to accommodate your mental health needs, consider filing a complaint with the NWT Human Rights Commission. They handle cases of housing discrimination and can guide you through the process.

Rights to a Safe and Healthy Living Environment

Landlords are required to keep rental properties in a good state of repair and address hazards that could negatively impact mental and physical health. If, for example, persistent noise or unresolved mold issues are affecting your wellbeing, you have the right to report these conditions.

For general advice on safe housing, see Health and Safety Issues Every Tenant Should Know When Renting.

Where to File a Rental Complaint

The Residential Tenancies Office (NWT) oversees tenancy disputes. For mental health-related accommodation issues, start with the NWT Human Rights Commission; but for maintenance, repairs, or other day-to-day rental disputes, the Residential Tenancies Office is your main resource.

Key Forms for Tenants in Northwest Territories

Form A: Application to Resolve a Dispute - Use this if you need the Commissioner’s Office to decide a rental issue, such as unaddressed repair requests that impact your health.
Find the form on the official government website. Example: If a landlord won’t address a repeated building issue that affects your mental wellbeing, submit Form A with medical documentation (if available) showing its impact.
NWT Human Rights Complaint Form – If you believe your landlord has discriminated against you due to your mental health needs, fill out the official complaint form from the Human Rights Commission. Brief example: If your landlord refused to permit a support person or animal as a reasonable accommodation, submit this form.

Always attach supporting documents (doctor’s letters, communications) and keep copies.

Frequently Overlooked Obligations

Landlords cannot legally evict you based on a mental health condition; all tenancy rights apply equally.
Privacy protections require landlords to keep any mental health information you share confidential.
If you need modifications to your unit due to a mental health disability, discuss in writing what is reasonable and who covers the cost.

For a full overview of landlord and tenant responsibilities, read Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

If you’re unsure how to approach your landlord, reach out to a tenant advocate or the NWT Human Rights Commission for practical advice before taking action.

To understand more about your rights specific to the region, see Tenant Rights and Landlord Rights in Northwest Territories.

If you’re searching for supportive rental options, Browse apartments for rent in Canada easily and connect with landlords on a nationwide platform.

FAQ: Tenants and Mental Health Needs in NWT

Can my landlord ask about my mental health during the rental application?
No. Landlords cannot legally ask about or discriminate based on mental health conditions during the rental application process.
What can I do if my landlord refuses my accommodation request?
Document the request and the response, then consider filing a complaint with the NWT Human Rights Commission if the refusal seems discriminatory.
Is my mental health information kept confidential?
Yes. Any mental health information you choose to share with your landlord must be kept private.
Can my landlord evict me due to my mental health?
No. Mental health status alone cannot be used as grounds for eviction.
Are there services to help tenants with mental health needs find affordable housing?
Yes. The NWT Health and Social Services, as well as local non-profits, provide information and support; Houseme.ca offers Canada-wide rental listings to compare housing options.

Key Takeaways for Tenants

Landlords in NWT cannot discriminate and must provide reasonable accommodation for tenants with mental health needs.
Requests for changes or support should be documented and made in writing, with relevant evidence whenever possible.
Official complaint and dispute resolution forms are available for unresolved issues.

Knowing your rights helps ensure a safe, supportive rental environment for all tenants.

Need Help? Resources for Tenants

Residential Tenancies Office – Government of Northwest Territories: Handles rental disputes and information.
NWT Human Rights Commission: For discrimination complaints and rights advice.
NWT Housing Corporation: Information on tenant support programs and affordable housing.
NWT 2-1-1: Call or visit nwt211.ca for local social, mental health, and housing support.