Tenants with disabilities in the Northwest Territories often need accessibility modifications or prompt repairs to keep rental housing safe and livable. This guide explains tenant and landlord responsibilities, how to request changes, what documentation to gather, and when to involve the Residential Tenancies Office. It covers everyday repair steps, reasonable accommodation requests, and options if a landlord denies a needed modification. The language is aimed at renters and tenants, using plain terms and practical examples so you can act confidently—whether reporting a faulty lift, asking for a ramp, or arranging a bathroom adaptation. Follow the steps here to protect your rights, reduce delays, and keep a clear record of requests and outcomes.
Your rights and responsibilities
Tenants have the right to a safe, habitable home and may request reasonable accessibility modifications. Landlords generally must allow changes that are reasonable and that keep the unit safe, though they can set conditions such as licensed contractors or restoration at move-out. If you need help resolving a dispute, contact the Residential Tenancies Office [1] for local procedures and support.
How to request an accessibility modification
Be clear, written, and documented. Follow these practical steps so both you and your landlord have a record of the request and any agreed timelines.
- Send a written request describing the change, the reason it is needed, and proposed start and end dates.
- Attach supporting documentation, such as a letter from a health professional or photos showing current barriers.
- Offer practical details: a preferred contractor, a quote, and whether you can help arrange the work.
- Clarify who will pay and whether you will restore the unit at the end of tenancy if required.
Repairs and habitability
Routine repairs and urgent repairs are treated differently. Report problems promptly and allow reasonable access for repairs. For routine maintenance guidance see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities. For emergencies, contact your landlord right away and follow up in writing.
When a landlord says no
If a landlord refuses a reasonable modification, ask for written reasons and consider next steps: mediation, filing a formal complaint, or an application to the Residential Tenancies Office [1]. Keep a record of all communications, estimates, and missed appointments to support your case.
FAQ
- Can I make accessibility changes to my rental unit?
- Yes, you can request reasonable accessibility changes; provide a written request and supporting documentation and discuss conditions with your landlord.[2]
- Who usually pays for modifications?
- Payment depends on the request, urgency, and agreement: some modifications are tenant-paid, others may be negotiated or required by law to be accommodated by the landlord.
- What can I do if my landlord refuses?
- First ask for written reasons, then consider mediation or filing an application with the Residential Tenancies Office using the official forms listed below.[3]
How-To
- Gather documentation: medical letters, photos of barriers, and any contractor quotes.
- Write and send a formal request to your landlord outlining the change, reasons, timeline, and attachments.
- Agree on scheduling and access for inspection or work, and confirm in writing any start and completion dates.
- If refused, file an application with the Residential Tenancies Office and include all records and quotes as evidence.[1]
Help and Support / Resources
- Residential Tenancies Office — Government of the Northwest Territories
- Northwest Territories Residential Tenancies Act
- Residential tenancies forms and applications
